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June 2022 by Janet Pouttu Webster
Considering joining again but could not walk down the cell phone aisle without sales people driving us crazy !!
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May 2022 by Tom D.
I just love the Sam's club on Diamond center in Mentor! Where else can a person go to be verbally accosted by cell phone sales people!! Yes walk into Same's. club and there they are...in your face sales. Whenever I come into the store I take an immediate left so as to avoid them. Yes this left turn is an inconvenience for me as I'm not in the market for a mattress or office supplies, but its worth it to avoid the AGGRESSIVE marketing that the store condones! Talk to the young college educated manager...he doesn't care! He says...its corporate nothing he can do! I call b******* on this. I would encourage anyone visiting this Sam's club to take these sales people up on their insistent sales pitch and waste their time for awhile. Be sure to ask a lot of useless and pointless question totally unrelated the product!
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December 2021 by Paul Bellitto
What a JOKE you actually restrict customers time of entry and shopping and prevent them from spending $$$$$ because they don’t have a premium membership?
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December 2021 by Drew Strobel
People behind the counter are always unfriendly and sometimes rude. Never say hello back to you or greet you in any way. You can also stand at the counter for several minutes before they come over and help you, even if you are the only customer around. There are no line markings so the line goes back into one of the aisle and you are in people's way or people don't see you and cut you in line. Terrible layout and customer service.
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October 2021 by Danny Harasyn
Been a member since early 90s. Yesterday purchased a BJs membership because I'm sick and tired of going to Sam's and not getting what I want because they are out. Been there twice now for half and half and they are out. They only carry Members Mark and offer no other brands even though they can't produce enough products for their customers. Used to be a good club NOT ANYMORE
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July 2021 by Tami W.
Let's be honest... does anyone LOVE box stores? That being said, the people at this store are always super friendly (I'm there pretty much every Monday am and Sam - real name! Is always super helpful with everything). The store is always well stocked and clean as well (you could practically eat off the floors). Special shout out to Michael (checkout)... super cool and fast!!!!
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July 2021 by Stelina V.
I WILL NEVER BE BACK, thanks to Markus the clue manager. If I could give this place 0 stars I would. He was openly disrespectful to me when I asked him a simple question. He's rude to his employees and customers. Clearly not fit for customers services. If I was sams Club I would save the 80k a year
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December 2020 by Jessica Calabrese Lee
Every time I place a curbside pickup order, there are quality issues. I have been given moldy fruit, cottage cheese with an open seal (4 times now), etc.. What is the point of doing a pickup order if I now have to come into the store to return this crap?
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October 2020 by Dave D.
When I was in this store last week to pick up a few things on my lunch break, I noticed 5-10 customers walking around with no mask at all. I also saw several workers wearing their masks under their noses. When called the club to ask about customers not wearing masks, I was told that they are not enforcing the mask policy any longer.
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September 2020 by Chiara Goddard
Easy to find everything we need. It’s great!
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March 2020 by Melissa Ann Simpson
I'm In tears
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March 2020 by Lenny M.
Reviewing stores and non- food establishments really is not an easy task, do we judge on price, inventory or how clean it is? That is the dilemma on hand for good ole Sam's. Been a member longer then i wish to admit, so for price they are fair, clean yea they do a good job in that area too and variety seems extensive as well. My favorite new part it the scan and go, I can fly in fly out and as I walk by the backed up checkout lines i can only look at all those folks and think to myself "self, am I the only one who knows about scan & go" . As I laugh deep inside
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March 2020 by Chris Newsome
Sam club in mentor is unresponsive to its member. At entrance they have a kiosk it states instant $2. off dove products, and the products are directly next to the kiosk. The $2. coupon will be added to your card, and used at the register during checkout. Well, it takes up to 72 hours to be added to your card. So not exactly instant, unless you use Tim the manager logic, " After it is added to your card in 72 hours it will be instantaneous. " WHAT ? That maybe the dumbest thing I ever heard. I requested the GM to call me an explain what INSTANT means, but it has been 3 days with no call, so I will just go with my receipt and request a refund. Such a stupid way to do business. We will just stay with Costco & BJ, & cancel Sam's. Sam's Custmer Service doesn't exist, too bad
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March 2020 by Warren P.
I have been shopping at Mentor Sam's Club for ten years. We shop there all the time stopping in several times a week for various items whether out of necessity, leisure or pleasure. Never have I been so humiliated as today when I stopped in to purchase water for our high school field trip. We take forty to fifty students to Columbus, Ohio each year for a business oriented competition. The trip takes two days and requires an overnight stay. We always provide food and water for the students which usually comes to about five cases of water. When I went to pick up the water at Sam's I was stopped by a sign that said, "Only two cases per membership." Now, I understand the concerns and hype that everyone is having over COVID-19. Regardless about my feelings on the issue, I easily could have purchased my required water over several days had I known there would be a requirement like this. We could have even split the purchase between several teachers. However, the notice was a surprise and we were going to be leaving on the trip before anyone else could make the stop. I went to the help desk to ask for an exception or waiver believing they would happily provide the students with their need. Instead, I was told, "No exceptions!" I asked to talk to a manager. She also said, "No exceptions!" I had proof of the conference registration, the school's field trip permission, the school tax form, my own school ID and several other documents that would verify my claim. She repeated, "No exceptions!" She said the mandate came from corporate and she had to follow the mandate. I suggested she call corporate to see if they would grant me the waiver. She refused and only said, "Call 1-800-Walmart." I asked her if we could go to her office and we could make the call together. She refused. So, then I asked her if we could go somewhere to talk where people couldn't hear us. She led me into the automotive department. I tried several times to reach corporate through the number she gave me except it kept giving me a menu to enter contests to win free cruises or get free stuff by making a shipping payment or to talk to a representative if you are older than 50 years old. If I pressed the wrong number it would hang up and I would have to redial. She stood there with me for over five minutes while I made several attempts. On my last attempt I thought I would put it on speakerphone so she could hear the problems I was having. By the time that call went through it was past corporate hours and the recording said to try again tomorrow during business hours. I asked her again to use her connections to make the call. She claimed she uses the same number 1-800-Walmart. So, every time "K" needs to contact corporate office she's willing to spend her valuable time pressing menu numbers regarding issues that don't pertain to her phone call or the store's needs. I don't think so. I call her K because that is the only information she would give me about herself. I'm sending this letter to corporate in hopes they might help their managers get their customer priorities in order. On the other hand - K needs to get a meaningful life.
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February 2020 by Linda Pizzino Takacs
The quality and quantity of the store and the help for us handicapped
