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November 2025 by T C
A friend who asked me to help unload her unit at the Mentor, Ohio location wasn't able to have a real person unlock the unit because, there wasn't anyone in the office which was after the opening time of 10am. Very poor business practice in not having anyone on site.
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November 2025 by George J
Mentor SecurCare office process was easy and friendly.
Price for storage was reasonable.
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October 2025 by John Murzynsky
I stopped in to downsize my unit, I got right in and they were very helpful and friendly. Everything was done on line. After swapping units I discovered my lock did not fit. They were out in the property working but a quick call and they came in and helped me purchase a new lock. I’d recommend using Securcare Self Storage
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October 2025 by Joe Wolfe
Great service
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October 2025 by Lacy Good
I would highly recommend this place! Casey is always super helpful and personable. I feel safe at this storage unit and the area. My belongings are always kept nicely with no issues.
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September 2025 by Dan “Oz”
Casey was friendly and very helpful. He had everything ready to go in 10 minutes or less.
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August 2025 by Max Ristovski
Casey was very polite and professional.
Good service.
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August 2025 by Shawna Newton
I would give 0 stars if I could. While the guy in the office always seemed friendly enough, WHEN THERE, the rest of the trouble isn’t worth it. I had lost my card and was waiting for a new one to come in. I missed a payment but had spoken numerous times to someone in customer service explaining the situation. Getting through to the actual office is usually unlikely. I then paid the balance and even a month or 2 after that. I had an emergency where I needed to get a document out of my unit. I drove the 2 hours on my day off only to find my lock was removed and replaced with another one, the several times i spoke to customer service this wasn’t brought to my attention. It was during regular business hours so I went to the office only to find a hand written sign with new limited hours. I called and was told they had an emergency and no back up to help with customer emergencies and I would have to come back in a FEW DAYS!!! Was also told an escalation team would reach out. Never heard from them. I went back my next day off and a new lock was replaced. I expressed u would be moving my things out in a few days. After I did that I called in to let customer service I was in fact moved out since no one was in the office AGAIN! I even paid the next month since I didn’t give a proper notice! That was in FEBRUARY… it is now AUGUST And after numerous calls and emails they are STILL trying to take money out of my account almost daily for rent! It is to the point I am about to waste money on a lawyer to get them to stop! Please find somewhere else to do business!!! Worst experience EVER!!!
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July 2025 by Parvaneh Alipour almajavan
SecureCare Self Storage in Hopkin Rd is awesome because of excellent customer service, cleanliness and security! Casey, who I met in office in May, and moving out in July. We needed only for short period. Casey is professional, kind and patient. The price is reasonable. The location and security is top notch. Casey answered all my questions and explained everything for storing our furnitures and moving. I recommend NSA to anyone need storage for short or long term.
Thank you so much Casey for outstanding service!
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July 2025 by Tracy Taddeo
Casey was very friendly and funny and was able to fix a mistake my mom made!
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July 2025 by Karen Blue
Not there yet due to holiday but securing a rental was fairly easy. Thanks
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July 2025 by Jenna Erbeck
So far so good as I just moved my belongings in yesterday. I’m in a climate controlled indoor unit and the office attendant was very kind to sweep out the dead bugs that were inside when I got there! I’m a little worried about past reviews about rent being raised without notice. I’m only using a smaller unit with rent being $25 a month so I will be very disappointed if I have to move my belongings due to a raise.
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July 2025 by sean naylor
Very good customer service. Highly recommend.
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June 2025 by Marlene Donnelly
Pleasant helpful ,and informative. Fast service. Great job !
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June 2025 by Robyn Nelle
My pin was changed with NO NOTIFICATION. Was charged $20 out of nowhere and I did not know until it was almost time to pay rent for the next month. They put a lock on my storage unit with NO notification. Person inside the store completely ignored me waiting outside at 10:01am. No matter how many times I called no one would answer the phone. I had to go through NSA in order for them to transfer my call to the store. I cannot wait until I move, never using them again.
