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December 2023 by Cassandra Stacey
From the second I walked in the door,the customer service was EXCELLENT !! The doctor was patient & gave me a thorough exam,I didn't feel rushed at all !! I was told they we're short staffed so please be patient BUT you could not tell that by the service I received !! I'm 51 and trying out contacts for the first time,the lady who showed me how to put them in was again extremely patient,although they were short staffed,I didn't feel rushed or shorted on any service. I have definitely found my new eye store. Thank you ♥️
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November 2023 by Cody Corrigan
So helpful. The woman that took care of me was great at helping me find the glasses I was looking for at the price I was looking for. She was very patient in explaining what my insurance company would pay and what I would be responsible for. She was very personable and so pleasant to deal with. The optometrist was also great in the testing of my eyes and showing me the difference between the glasses I currently have and the new prescription. Just fantastic all around!
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November 2023 by Dennis Hershey
The staff was very welcoming and helpful. The optometrist spent a good amount of time with me to make sure that my vision exam was going to help me with my new pair of glasses the most. I really appreciate how friendly the staff was how they took the right amount of time with me to make sure that my next set of glasses was going to be a good pair.
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October 2023 by Angela Copeland
This was my first time ever there and I absolutely had a blast just simply looking for eyewear, etc. The Doctor & the staff were so Amazingly Awesome!
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October 2023 by Cathy
Awesome vision center ... Experience doctor...friendly and helpful staff... The place is very clean... I have care source insurance...they have lots of frames to choose from ?
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August 2023 by Scott Flickinger
SVS always has an abundance of choices, experienced staff and excellent prices.
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July 2023 by Joyce Gosser
Everybody was very friendly and helpful! I had a lot of questions and they were so patient with me. The girls also helped me pick frames that looked good on me. I am extremely happy with SVS!
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July 2023 by Becca Rak
Friendly staff, quickly get you in, scheduling appointments was easy online, and got me taken care of with no hassle! Did a contact lenses exam and they also gave me my eyeglasses prescription at the same time!
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June 2023 by Karen Breedlove
Original greeting and fitting went well. Was up-sold on the Reveal Anti-Reflective coating and was told it had UV protection and enhanced visibility in bright sun and nighttime driving. Made it clear to the rep I use my glasses only for driving. Received my glasses in August. Went back in last week (owning glasses for 10 months) because the lenses were crackled-resulting in halos and distortion. The rep informed me that the crackling was due to the Reveal Anti-Reflective coating being compromised by sunlight while glasses were in my car. Really? Offered to replace lenses at a discount. I told her that was not acceptable. She promised to have the manager contact me. Well, a week later and no follow up call. I have a pair of 10 month old $500 glasses that are useless.
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May 2023 by CiCi Marie
I was greeted the moment I entered. Prompt, friendly and thorough service. The contact lenses instructor was patient, kinda and funny. The Dr. did amazing in my adjustments and finding my best prescription for both my glasses and contacts. I love having options and I felt like a person being cared. I would recommend them to anyone looking for honest and valuable eye care.
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May 2023 by Dana Rannigan
I had an appointment the beginning or March. This was for contacts, which included trial pairs to try to see what worked for me so I could go forth with ordering a supply of contacts. So far I have called 2x since that appt to find out when my trial pairs would be available and about ordering. I was told to check back the first time and the second time I was told I would receive a call back. Still waiting for that call back! I have since ordered contacts else where due to this and will not be going back to this location ever again! I'm sure it's due to the type of insurance I have why they don't care. Would not recommend ?
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May 2023 by Tim McGinnis
It was a pleasant experience. Very friendly people. From the moment you walk in the door they made sure to keep me comfortable.
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April 2023 by Harold Jones
I have used them for years. The location in Mentor, Oh is all about eye care. They work with you to insure you get the proper eye care.I have great insurance that covers most of my purchase. But because of my lifestyle and hobbies I need multiple glasses. They help me get quality good looking eye glasses and a decent price.
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March 2023 by Clifford Jackson Jr.
Associates really took care of me. They streamlined the process to get me in and out. Also I didn't have to ask for my prescription, it was part of the process. Wonderful experience.
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February 2023 by Nichole Shockley
Dr Explained everything and took his time too. The ladies up front were nice and welcoming.
