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July 2025 by Stephany M
The store had plenty of products, but some of the samples looked gross. And I didn't see many store employees interacting with customers, more with each other.
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July 2025 by trinidy maines
Workers made it clear that they were not there to help and did the bare minimum with assisting me even when asked. The customer service was poor and workers rushed my transaction and did not offer any reason for me to ever come back to this location.
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June 2025 by Jasmine Reynolds
I could give a negative star I would and I hopped on here just to see what the low scores were and ironically, they are people of color like me. This location is the closest but not one time have I been greeted or helped. I see other women coming in before or after and I hear the “welcome” and other reps assisting customers but even the ones that aren’t look fake busy and just smile and keep going. Cashier doesn’t ask if you’re helped and by whom. I spend atleast $200 everytime I shop for the basics and the vibe of the store is just off and frankly unwelcoming to Black patrons.
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June 2025 by Kevin Corbett
The store was very nice inside and very clean, and each section had a sign stating each perfume product, makeup etc.. The ladies were helpful and led me to a specific perfume. The cashier explained how to apply for Ulta credit card and was courteous.
I am very impressed with service and professionalism.
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August 2024 by Jennifer Angelo
The staff was rude and was no help.
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August 2024 by Kayley Adams
Highly recommend shopping online rather than at this store. You’ll find better assistance on TikTok than this location. Employees ignore you and take offense if you need to return something, especially the red headed manager.
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August 2024 by Craig Keller
Beautiful store, well stocked and staffed great job
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August 2024 by brittany harper
Rude and uninviting especially the girls in fragrance
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July 2024 by Mary Dumont
The staff is rude and unhelpful. Been there 4 times, this last time only because we had a gift card. Every time I have been there I have gotten no help and when checking out it's as if I'm bothering them. Never again.
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June 2024 by Jenn Rene
No one ever greets me and I would've loved help. Second time I've been in there and completely ignore while employees are upfront chatting. Lots of stuff looks gross and out of tissues etc to wipe makeup off. I'll not be stopping in again.
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June 2024 by Lorraine Sears
Good selection, the Ulta makeup selection was a little lean. Staff friendly
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June 2024 by Kara Fox
Great customer service with Sarah. Great energy and very friendly. Helped me pick foundation, cleanser, toner and moisturizer and gave me and bunch of samples. She was lovely!
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June 2024 by Kyle Trembly
Absolutely embarrassing for me and my 12 year old daughter, I have found hair clips, make up sets, and! Detangling brushes on amazon! That looks not only way better for her personality but also for my wallet! And not to mention the so called “deals” are absolutely worthless. I got not even 4 items and it cost me more than a hundred dollars! I as a father and a customer was absolutely furious and appalled. Please do something about it asap considering there will always be future customers.
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June 2024 by Candy Carmel
My first time ever in an Ulta store. Luckily I am a former aesthetician so I can read packaging to figure out what I need. I suppose I didn't look like I was going to spend a lot of money which is possibly why not one employee even said "hello". I was 10ft from an employee (Darker skin black woman with natural hair)that was sitting on a stool near the makeup area. I was clearly overwhelmed by the amount of products as I was asking my 8 year old daughter for assistance. She looked me dead in my eyes and continued to sit in silence and watch us. Several employees walked right past me as I went from section to section comparing products. Not one person offered to help me. I recently had a bad reaction to a detox tea and my face broke out like a teenage girl. I needed products for the acne and the marks that were left. I was truly overwhelmed and desperate to find something to help. I have never felt so invisible in a store. They were not even busy. The only interaction I received was when I went to the register and gladly accepted my money. Now that I now what products I need I will simply order online from another retailer. I suppose Ulta is not meant for everyday people. I am not dramatic at all. I have worked, trained, managed in the customer service, salon, now health-care industry. I have never been ignored and treated so poorly.
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May 2024 by Ashea Saunders
Archie is the best hairdresser. Period. I've gone to many other people in lake country. From great clips to Aveda establishments, been disappointed in the cut & have had to go to him to fix it. Well, needless to say I'm done giving other people my money when Archie is the only one who gets it right. He's a magician of a hairdresser!
