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January 2024 by Little Red Riding Hood
I seem to always have a problem here with nasty attitudes! From other reviews this seems to be a common factor at this branch! I asked for a simple receipt for a transaction of a money order- how is it one teller can process a receipt for a money order but another can't?? Can't wrap my head around the fact that your teller would rather turn a CUSTOMER away than to try to print out a receipt! How hard is it?? I may have to consider banking elsewhere if this is how long time customers are treated! Advice for the tellers there- DO BETTER, YOU ARE IN CUSTOMER SERVICE! DON'T LIKE YOUR JOB WORKING WITH THE PUBLIC THAN GO FIND ANOTHER ONE!
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May 2023 by Cheryl Bailey
Ben at the Mentor branch made a great first impression during my first in-branch visit
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June 2022 by Ben Holt
I have been working with US Bank for my business for over 16 years. The staff at the US Mentor East Branch have always been friendly and efficient. The notary service is incredibly convenient. Very happy with my banking experiences over the years.
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June 2021 by Shannon rHerda
I'm really disappointed in my bank on center street. The vacume tubs have been out of commission for almost 2yrs due to a flood and the employees dont know when they will be repaired. I try to use the ATM to make my deposits but 98% of the time it is broken and won't accept cash. Then when I try to go inside the doors are always locked. I try to call and it rings Continuously with no way of leaving a message. It is frustrating to say the least.
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June 2021 by Rob Carpenter
Horrible customer service! Was told that a replacement debit card would be sent within two days. It's been a week now! Still no card. Service reps are rude at Mentor Oh. branch. Closing my accounts and going with anybody but u.s. bank.