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March 2024 by John Polz
They could be better not open and close all the time they could be run more efficiently but I dont thinknthey have enough staff either
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March 2024 by Dan Gilchrist
Love zappy's and their free car washes if you get $20 at the gas station and gas you can get a free car wash awesome awesome awesome!
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March 2024 by Isaac M
Was originally very happy upon first inspection of my interior detail. The clean was extremely surface level. You can see spots where they clearly missed cleaning seats. Didn't clean windows, glove box, door handles, and crevices. Literally all it would take is a simple pass over with a vacuum for all of this and would have been spotless. Can see where corners were cut. Wasn't a very dirty car. The more time goes by I'm finding more and more areas that are ignored. I'll have to get the car detailed again because of how much was missed. Not coming back here though, couldn't even wash windows or change the gear shift from park to simply wipe things down. Friendly customer service though, doesn't carry over to the job
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March 2024 by Nancy Gatto
Always a great car wash at Zappy's! Friendly service and a clean car equals a happy customer?
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March 2024 by William Hartman
A great place to get your car washed.
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December 2023 by T. King
This is my favorite car wash to go to for a quick and inexpensive wash. They do special detailing if you like, but I always get the $5 wash and it's good enough for me.
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November 2023 by Joseph Mckenzie
Great Service Friendly Staff..Highly Recommend
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November 2023 by Daniel Tome Sr.
Great quick service. Quality wash.
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November 2023 by Ellen Brown
My vehicle always has soap on it at the end of the wash
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November 2023 by SN L.
Great place! Friendly staff. Very skilled at detailing.
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November 2023 by Charles Whitlow
For the price you can't beat it. ???
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October 2023 by Ben C.
Wish I could leave less than 1 star. Absolutely disgusting job performed for an outrageous price. Avoid any company owned by the wealthy Zapatelli family at ALL COSTS. Left our van smelling absolutely horrid and it lasted FOR WEEKS. Had to hire another service to re- shampoo the upholstery and buckets of dirty water came out. Zero customer service, zero quality. I cannot recommend this snake oil auto detailing center any less.The following photos were taken AFTER the car was cleaned and doesn't even account for the smell left behind.
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June 2023 by Kenneth R.
By far, the worst car detailing service I have ever seen or had. Anytime a place of business doesn't care about customer service or its customers should not be in business. They stole $80 dollars from me and didn't give me the wax job that I had paid for but instead gave me spray wax with a microfiber cloth. My car was done in 30 minutes. There is no way you can wax a car in 30 minutes!!!!It looked the same way I brought it in!! The manager told me, "Oh well, you don't like it, then pay another $80.00, and we'll redo it!!!UNBELIEVABLE!! How about you fix the problem or just stick your lousy carwashes and leave detailing alone!!!!!!As long they take your hard earn money, they don't give to crap about the customer they made their millions!!STAY AWAY!!!A complaint will be sent to the Better Business Bureau.
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June 2023 by Carl D.
My wife surprised me with detailing service at Zappy's Mentor auto wash. I have a GMC Sierra and when I arrived the attendant suggested their Supreme package at $160.00 plus an additional $40.00 premium because they considered my Sierra as A large vehicle. When my wife set up my appointment she was told that we should expect a 4 hour time to complete the detailing process. I should have expected a poor and unpleasant product when they called me after 2 hours claiming my truck was ready for pickup. My inspection of their work revealed my floor mats were put in the truck bed and not returned to their place in the cab. The mats still hat mud stains that should have been cleaned. The floor carpet still had salt stains that should have been cleaned. There was still debris in my center console that could have bee vacuumed. The bed of my truck showed no signs of cleaning; still ha mud stains and tree debris that could have been vacuumed. The windows were never lowered to clean the top edges. I should have asked if the engine compartment cleaning was included in the detailing process, it was not. I think that a professional detailing process should have included cleaning the engine compartment. I think that would be a valued resale detail. Overall, this was a disappointing $200.00 investment an a waste of my time. I do not recommend the establishment and will not patronize any service that Zappy's has to offer.
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May 2023 by Tiffany R.
Will never use this company again . Tech didn't use water , didn't perform services I requested said it would take too long , left all kinds of trash and stuff allover my car , windows looked like someone smeared something all over them , Supervisors solution was to send same tech back which did not work since o has family in town or $50 off my next clean , which will never happen , their first clean was that bad . 100% guarantee is a joke
