-
January 2024 by Slacking Packing
I went to this AT&T store to get a new phone and the employees here are very kind and friendly. Chevez was very helpful and setting my new phone up.
-
January 2024 by Kelsey Powell
I had a great experience with Julian yesterday. I was having some issues with my phone, and he was able to correct these issues within five minutes. Julian and the other staff member that was there were both very personable and upbeat. The store was clean, and I had a very positive experience. I definitely recommend!
-
January 2024 by Daniel Beachler
Went here to ask about my phones insurance, an error in my bill and international data information for when I go on vacations. The employee didn't want to help me because "he was worried I would give him a bad review based on my recent negative experience with AT&T and U break I fix". So instead he had me call an 800 number to be help WHILE IN THE STORE. This was at around 11am on 1/22/24 if anyone cares from AT&T. He also had a bunch of paperwork laid out all over the place that had customers personal information on it. Not at his work station, literally right where the demo phones were where as anyone could see it. So much so that my girlfriend easily took pictures as proof. Between this experience and the crap I had to go through using their 3rd party "U break I fix" to get my phone fixed I've about had enough of AT&T. The agent I did talk to on the phone was really helpful, but the employee at this store needs a talk from a manager or something.Attached are the blurred (for the privacy of the customer" pics of the paperwork just out for anyone to see. I sure hope my personal information isn't laying around like this from so negligent employee. Who said "I can't get another negative review, I can't afford that". Well try being a better representative for the company that pays your bills instead of avoiding conflict. I don't know if AT&T employees get commission, but if so he missed out on that and got this negative review because the employee I talked to on the phone was so helpful I even upgraded my phone after he resolved my other questions and issues.
-
November 2023 by Matthew
The representative at the store attempted to take advantage of me by silently adding an insurance plan to my device that I did not ask for. This was not ever communicated or shown in any part of the process of activating my device. Had I not checked my AT&T account after this, I would have been charged while the representative collected his commission. Save yourself the time and money by staying away from this location and stick to an actual AT&T store, not an "authorized retailer." There are other AT&T stores close to this one - go to those instead. If you do go here, check your account immediately after.
-
September 2023 by Calladim
Excellent customer service! Very helpful!
-
September 2023 by Brandon Lanktree
Brody was great! His knowledge of the range of products was second to none and he was friendly and funny with his conversation.
-
July 2023 by Tammy Gonzalez
Sweetest and most patient staff ever. Two younger gentlemen that work together are the sweetest. My son says that's his friends!
-
May 2023 by Ariel Lanter
Hands down, THE best darn store in the area! The staff has been EXTREMELY patient with me. I have been shopping around for new services (I ALWAYS ask way too many questions) and they have been more than helpful and patient with me (even though, I can be too much, yikes)!As Fiber will soon, be available in my area, my family has decided to make the switch to AT&T.Thank you, for all the help! :D
-
August 2022 by Kaitlyn Weldon
This is by far the best AT&T location I’ve been to. The staff is incredibly friendly and knowledgeable about the products. I got my phone and they even made sure everything from my old phone transferred over before I left. Can’t say enough good things about them! I won’t be going anywhere else from here on out!
-
August 2022 by MadilynJ
If you go here ask for Milo! Had such a great experience at this location!! They were very attentive and made the process quick and easy. The manager there was very sweet and also introduced himself to make sure everything was taken care of. 10/10
-
August 2022 by Kristi Speck
If I could put negative stars I would. I do not trust this location. We’ve been with AT&T for 28 years We went in to buy our daughter a new phone, with a 4 line plan . He tried to sell us different plans and I stated multiple times I didn’t want to change anything about our plan which was about $305 with 4 lines. Not only did he upgraded our unlimited plan to unlimited extra he placed our daughter in her own group which removed us from the grandfather plan. My next two bills were $500 I spent hours with customer service which confirmed to me there would be NO reason to change our plan and two visits to the store. Everyone told me our plan couldn’t be put back. He intentionally changed our plan likely for commission. I posted my issue on fb and was lucky enough that a HS friend worked in escalated complaints department /executive office . It appears they are currently correcting this fraudulent change to our plan. Don’t give up and contact corporate offices of this happens to you.
-
August 2022 by Heather Macinski
The staff is some of the rudest people I’ve ever had the misfortune to interact with. The “manager” must have just transferred from the hardware store because she’s a complete tool.
-
August 2022 by katelyn connors
Very friendly and clean atmosphere. The staff were very helpful and went above and beyond for me! If you stop in, make sure to see Brody or Milo!
-
August 2022 by Jonathan Shouse
Brody, Milo, and Mikail were amazing and helped out with everything I needed!
-
April 2022 by Melvin Jenkins
Very pleasant and helpful staff, amazing store area, good restrooms, large selection of phones, cases and misc items for your phone experience.I appreciated very much the help that I received from staff, with all the selection, products and customer service that I received during this trip.I received complete info about all the questions that I had, all previous problems with old carrier was solved completely. Well worth time and travel to visit this store, having great experience, and enjoying problems or previous carrier. Travel from Lebanon to Austin landing was well worth my time and travel to get complete satisfaction - THANK YOU TO THE STAFF.
