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October 2023 by Christopher Knopp
The room was very dirty, stains on mattress, mattress cover, washcloth was stained, ice bucket was dirty, bed frame seemed broken, and the room had an unpleasant odor. We did not sit on the couch because it was disgusting. Fairly quiet stay, breakfast was o.k.Rooms: Probably the dirtiest room I have stayed in, the only good aspect of our stay is that it was only one night.Noteworthy details: Close to expressway.
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October 2023 by Yolanda F.
My husband and I we're here visiting for my daughter's business, Grand Opening. This place offers breakfast. What a joke. The sausage was hard as rubber no eggs left at 7: 30 am. No potatoes at all. Orange juice machine dispensed watered-down juice. Only fruits were bananas no pastries the fridge looked empty with only one choice of yogurt. Only white loaf bread was offered. This not the breakfast I am used to at Comfort Inn. I always been impressed by their breakfast. I've been to comfort inn's in the past. This is why choose COMFORT INN, Miamisburg, OH.The room looked clean at first sight. But here the photos tell it all. The room bathroom lotion was an empty bottle, and the shampoo was half gone. Thank goodness I carry extra in my bag. The toilet wasn't clean. DON'T STAY AT THIS DIRTY AND UNKEMPT HOTEL. Corporate shouldn't allow this representation of their brand name.
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September 2023 by sindie johnson
We stayed Friday the 25th. It was a horrible experience. The manager on duty accused me of having “A man” in my room when I was checking out. The reservation was for 2 adults and 2 grandkids. The other adult was my daughter. I stated there was no man in my room. He raised his voice stating he does not like customers who “lie” to him. I was so upset and angry. It turns out he thought my 13 year old grandson was a “man”. He did not apologize. When I tried to get my $100 cash deposit back he refused to give it to me because my 10 year old grandson spilled his waffle syrup on the sheet! He only refused our money because he was mad and embarrassed that he made a mistake and was proved wrong. The manager on duty was Dilan Hira.
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September 2023 by Sierra Johnson
I had the worst experience at the Comfort inn at the Miamisburg location. The morning of checking out the owner Dilan Hira was very rude and disrespectful. He yelled at my mom, saying he saw a 3rd adult come in and out of the room. He was referring to my 13 year old nephew. He called my mom a liar when she tried to explain that he is a CHILD. The owner then refused to give us our $100 deposit back because there was syrup on the sheets. We were told that the deposit would be for smoking fee/ damage to the room. I could have gotten the syrup out myself if I had known it was there. Save your money and go some place next door. This place is full of scammers and they will end up keeping your deposit anyway thus spending more money. Might as well go to a nicer hotel.
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August 2023 by Ariana Thompson
The worst experience I have ever had at hotel in my entire life. I was traveling for work and couldn’t get a hotel anywhere else when I made a reservation with these people. How they handled the situation was even worse. The worst customer service ever and the fact the manager doesn’t have a card or a work email for me to reach out is weird and sketchy. Not professional at all.
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August 2023 by Owen Roy
It was not a bad stay but was not an amazing stay. The walls are a little thin, but overall the room served its purpose. Our only other complaint is the shower. The shower looked very old and was not the cleanest.Rooms: Vinyl hardwood flooring, spacious, appliances included. TV's are a little old but work fine.Nearby activities: Right next to a Chuck-E-Cheese if you have kids. Very close to several chain and local restaurants including the nearby Dayton Mall and shopping centers.Food & drinks: Complimentary breakfast is offered and drinks/snacks can be purchased at the front desk.Noteworthy details: Parking is relatively close to the hotel and the area is flat which is easier for those with wheelchair devices.
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August 2023 by Catheryn McDonald
Called to secure a late arrival was told by receptionist in the afternoon that my late arrival wouldn't be except able and my room would be listed as a no show and I would be charges and not given a room. I had no problem with night receptionist in getting the room with a 2am late arrival. Breakfast was old and dry. Air conditioner in room did not work very well. And room had a funky odor.. wet paint/renovation smell.
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July 2023 by Rachel Unrue
When my husband went to check in they would not let him because the lady that took the reservation did not make the right notes, is what the front desk guy said. Which he was HORRIBLE and not helpful and very rude. I, who made the reservation, is in Michigan with my oldest playing softball, I had to call 2 different numbers before someone would help. Then when I did book they never said that there was construction, let alone on EVERY floor. And that there would be no breakfast. We travel a lot in the summer and stay at a lot of hotels, construction was not the issue as much as the Front desk being rude with no help.
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June 2023 by Cheryl C.
The only good thing about this place was the overworked gentleman who checked us in. The computers wouldn't work, so the process took longer than it should have. We booked 2 rooms for Fri night and 1 for Sat. Our first room was on the second floor. Getting off the elevator we were met with dirt and construction workers. Carpeting throughout the entire place is beyond filthy. Inside the front door, the lobby rug is filthy and the furniture was dirty. Our bathroom smelled like a cigarette hut. The smell so strong, our clothes started to smell. The room booked for our children had a "do not disturb" card hanging on door. When we mentioned it, the gentleman at the desk checked it with us... the room was never cleaned that day, and it hadn't been reported. He moved us to the 3rd floor that had already been "renovated". The only thing different from the other room was the vinyl floor instead of filthy carpeting. The tub was worn through and moldy...etc. If I could give NO stars, I would. DO NOT STAY HERE!!
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June 2023 by Carlee P.
DO NOT STAY HERE!! First of all the room smelled very badly. Stains everywhere unpainted walls. Everything was disgusting. The pool (in which i definitely did not swim in) smelled, lots of chemicals and very small. Light bulbs burnt. And more.
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February 2023 by Jeff B.
First room had hair all over the bed with brown stains. Couch, bed and bathroom glowed brightly when using my UV light. Asked for new room. Room 2 was cleaner but smelled badly - cigarettes, weed and shame. FE breeze didn't help. Third room had stains again in bedding. Pool was ancient, unkept but water was warm. Hallway and pool room had no heat other than a small personal heater. For our pullout bed, we were supplied one sheet. No pillows or blankets and we were told to share from the king bed. All three rooms had no working door latches and light bulbs were burnt out/missing. Smoke detectors were dead in room 3.We checked out 3 hours after checking in. They charged us for one night and said we could fill out survey for chance to stay again. Don't stay here.
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November 2022 by Paul D.
Great hotel, great service at the hotel itself. When paying my bill I realized I was charged twice - One for the hotel room - the second an extra room over the weekend. When I realized I was charged twice the hotel was hee customer support was utterly useless. DO NOT NOT USE THIS HOTEL - THIS IS A RIP OFF.I have since disputed this with the credit card company to try to recover my funds but again - it will be a cold day in hell before I use this hotel or Choice Hotel chain again.
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June 2022 by Steve B.
This was one of the worst stays of all our travels. The staff was over extended and not trained. Not helpful, unfriendly and clueless.Room was not cleaned and no service after first night (two night stay). Shower had mold/mildew, sink did not drain, and refrigerator was frozen and leaking. Staff was not able to help with any problems ( said we will call manger but never heard back).Suggest you find somewhere else to stay. (I am avoiding comfort inns in the future).
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May 2022 by Greg D.
We noticed the lobby, elevator, and hallways had not been vacuumed on check in. The first room we were given had not been cleaned at all. Beds were not made and there were dirty towels on the floor in the bathroom. We were given another room. There is mold in the shower, the shower did not work, the plug in the tub did not work and the sink has a hole and major cracking. We reported this to the front desk at 8:30 pm and we're told he would call us back with options. No call. Manager the next morning accused us of not knowing how to use the shower. Now come on! I've stayed at Comfort Suites for business travel for years. No more!!! This place is a Ghetto. Not clean, physical plant not kept up, management doesn't care. Zero stars, 5 minus stars would be appropriate. Gave it a 1 star only because I could post this otherwise. Stay out of room 216.
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September 2021 by Nicole M.
Okay so I have stayed in some less than stellar hotels and haven't bothered to write a review...but I felt like I needed to this time. Won't be staying here again. Bathroom door was wonky - took some work to get it to close and lock right. The room smelled funky, sort of musty but worse, however, it was tolerable. The stairwell on the other hand was horrible... it smelled like a horse stable and there were stains everywhere. I feel like the website pictures are deceiving - they don't show you the shower on purpose.The woman at check-in wasn't rude exactly but she was kinder to the group in front of us. Not sure if it was because we were the ONLY people to be seen with masks on or what but she was short with us. We only stayed for one night and the evening we checked in we went to get ice, two things happened:1. A look down the hall and we see a police officer speaking to someone in an open room door. Not the biggest deal and stuff happens but it sure wasn't a good sign.2. Next to the ice machine there was a metal tray full of what looked like old/hardened cooking fat along with garbage (pic). It was so disgusting I went down the next morning to see if it was still there and snap a picture. It was still there. We skipped the 'hot breakfast' in the morning and went out to eat instead....
