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February 2024 by Siera Coburn
This place and doctors are so amazing everytime I go for my son! I recently had to go and the PCA Chastity was so amazing with my son and made him feel very safe and even had him laughing when he wasn’t feeling good! Even ended his visit with a popsicle! Highly recommend.
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February 2024 by Jenny Bencomo
We walked in and only waited like 10 minutes on a Tuesday evening. Everyone who helped us was extremely sweet and patient. The NP could not have been nicer, and we never got the feeling she was in a rush to leave. When we left, my 5-year-old said “I liked that place!” ?
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February 2024 by Allison Kujat
I have had to come here quite a few times over the years with my children and our experience has ALWAYS been a pleasant one. The staff and providers are kind, friendly and caring. The wait times are very reasonable for an urgent care. Highly recommend, I will not take my children anywhere else.
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January 2024 by Alexander Smith
Don't bother making an online appointment, they will put you in a room fairly quick but prioritize other patients that had walked in and waited longer. They skipped over my daughter several times stating that there were other more sick patients. Finally get seen by the doctor after 2 hours waiting in our room, go to leave and see the empty lobby with staff gone. They had taken and seen the entire lobby before us because we hadn't been there as long as the walk ins. They should really just shut down online appointments because staff ignores and even penalizes you for using it. Extremely disappointed, I'd go anywhere else but here.
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November 2023 by Shayne3109
Do not bring your kids here. I repeat. Do not bring your kids to children's at all They have a full time Case worker that's out to take your kids And top it off all they have is young nurses straight out of college. They have no clue what they're doing.
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July 2023 by Wilma Channels
I didn't like the care or attention that my child received. I didn't like the fact that no Black people work there as far as the nurses and doctors. A unpleasant environment and experience.
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July 2023 by Theresa Preston
If you have a child with a potential broken bone DO NOT take them here! I am extremely unhappy with the physician that treated my daughter!!! She misdiagnosed my child and my child ended up having a broken fibula!!! An X-ray was provided at the urgent care and the radiologist noted on the X-ray that there could be a possible fracture on her fibula. The physician that seen her said that since she didn’t cry when she pushed the area she didn’t think it was broke. I again told her that my child has a high pain tolerance and it may not have hurt her to where she would cry out. Again the Dr said that it was just an abnormality in her ankle and it probably looks the same on the other ankle if they were to take an X-ray but wasn’t going to do it since the other ankle didn’t hurt. I again said that the radiologist was concerned and again the physician dismissed it! So we were sent home with instructions just to ice it and give Tylenol and follow up with Orthopedics in 5-7 days. They didn’t even brace it! So my child was sent out of there with a fracture and not given anything because she didn’t cry when the physician touched it! As soon as we left I got online and scheduled an appointment the next day with Orthopedics as a self referral. We went to Dayton Childrens Orthopedics downtown and sure enough my child had a Salter Harris Type 1 Physeal Fracture of distal end of left Fibula and now is in a cast for 4 weeks! I am extremely upset and disappointed by the care we received from the physician at Children’s Urgent Care in Springboro! I think that the dr should be reprimanded for not providing appropriate care of my child sending her out of there with a fracture when it showed on the X-ray with nothing and to be told that my child was just banged up! If I would have listened to the Dr and followed after care instructions my child would have been walking around on a broken fibula for the next week! Highly unacceptable in my opinion from a care provider that is supposed to be taking care of children!
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July 2023 by John Wayne
Had my one year old in for an upper repository problem, and instead of leaving with medical help, the police were sent to my household, and a nurse or doctor that works there falsely reported child abuse and neglect. We have Pic proof that our son had no bruises going in and proof after. We will see you in court, your terrible people. Now, maybe if cps was lying about bruises amd you reported us for dirty fingernails ig you never played outside as a kid. Regardless of the issue they lied about, we will stand as strong, proud parents knowing justice will be served. And for all you woodbe liars reporting abuse or neglect falsely, is a 1st degree misdemeanor 6 monthsin jail, so your proof better be better than mine. You're not protected if you lie on the stand. This is not our first time dealing with a mandated reporter who lied.
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May 2023 by Tovah Myles
I took my son to Dayton Children South for a cough that he had for about 3 weeks….. I checked in about 6:30 was called to the back around 7:00. The nurse came in around 7:15 and took my sons vitals. Needless to say I ended up leaving around 8:40 without being seen!! When I walked out there was no patients in the waiting area and the place was not busy at all! The nurse at the nurse’s station said to me let us know if there is anything else they could help me with!!! Like really ! Being seeing would have been GREAT!! Very unprofessional !!!
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April 2023 by Kelsi Lindsey
SOME of the staff could have been more friendly with the kids. Cincinnati children's was booked Dayton was my only option and I've never been a fan of Dayton. The Dr herself was fantastic, she done amazing and explained everything. But the rest was just not a great experience. My daughter even said after her surgery she liked the "other place" better (Cincinnati). Going back for surgery Cincinnati will let you go back so your child is comfortable. Dayton does not. Might just be me being picky but just how I feel.
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March 2023 by Coryn Autore
I have taken my child to the emergency here twice now. Both times the staff were amazing.
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February 2023 by Jenny
If I could put 0 I would. Sat there for over 2.5 hours for a simple strep test for my 2 year old. Got there at 6:50 pm, didn’t leave until 9:30 pm, after they were closed for 30 mins. Strep test was negative and they sent us on our way at 9:30. We were left in the room alone for an hour once. Also for 30 mins another time. No medications issued or anything, just a strep test. Over 2.5 hours. Meanwhile employees are laughing in the hallway like Kevin hart is out there doing standup. Will never be coming back here.
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January 2023 by SOUND PERFECTION
The nurses were really helpful and informative but my son has been going here for 8 years and he has never had asthma. We were here for his ankle and his medical records stated he had asthma? It is kind of concerning that something like that would be falsely recorded on my 17 year olds medical chart after going here for 8 years.
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November 2022 by Yiran He
not sure if the doctor is know what he is doing about lip laceration , The laceration was down into the muscular layer of the vermilion part of the lip but the doctor just said he can't suture the mucous layer of the lip and send us home to have the laceration heal on its own. SO now three month later our daughter's dentist told us that she need a plastic surgery to take out the scar on vermilion laceration. Suture could have help at the time, I don't know why that doctor didn't want to suture the cut and instead send us home, lack of competence or professionalism ? which one? oh the only nice thing was getting us checked in and out and a nice little 150 bill in the mail.
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October 2022 by Brit R
We've utilized this Urgent Care three times now for our two sons. Each time, I've been extremely impressed and grateful for the level of care. This afternoon, I brought my 11 month old son in to be seen for an ongoing fever that wasn't getting better. I checked in online, which made the whole process a breeze. The staff at the check-in desk were warm and friendly. We were taken back immediately and once again, everyone we interacted with on the medical staff was extremely friendly. The doctor was very thorough. She started off with a few tests to rule a couple things out and then started digging deeper. We eventually pinpointed what the cause was, and I felt relieved and reassured based on the level of thoroughness. Everyone was phenomenal. At one point, my son had to get his blood drawn and I was nervous due to a bad experience I had with my oldest at a different hospital. The tech/nurse who drew my son's blood was amazing. It was over in 30 seconds. The staff kept apologizing for the waiting, but in the end, we were in and out in about 2 hours...much faster than I was expecting based on my past experiences elsewhere. I'm military, so I've been to my fair share of Urgent Cares, including pediatric ones. This one is, by far, the best one...by leaps and bounds. Thank you.
