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July 2023 by Doug J.
We will skip over the shady sales practices and horrible body shop for this review. The service department did a recall for me a couple of years ago on the delaminating door panel issue. Only the drivers door was bad at the time but the recall states they were supposed to be both sides done. It was reported to Ford (and they were compensated by Ford for both) . Passenger side is now really bad and obviously never repaired (no staples which is the fix) . So now I can't get it fixed unless I pay for it. There is not a single metric I can think of that I would rate them even average !
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March 2023 by Chuck M.
I ordered a part for my car and needed to pick it up before the next day, Zack from the parts department was really helpful and helped me get what I needed before he went home staying after hours to help me out quickly. True customer service
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December 2021 by Heather M.
Unorganized and overpriced. Scheduled an appointment to diagnose and fix a problem with my car. Went in at 9am to drop it off and they said my car was only scheduled for recall checks and they wouldn't have time to do the diagnosis/fix. I said that the diagnosis was the whole reason I scheduled the appointment, they said they would "work me in." I called them at 1pm to check the status, no updates. They called me 1 minute before they closed to tell me the astronomical price of what needed fixed. They made it seem like I would have been able to pick my car up same day. Nope. Still have to pay $140 just for diagnosis and now I'm stuck wondering if I should pay the additional $425 to have it fixed or just take it somewhere that doesn't suck. I guess I will have this evening to think about it.
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November 2021 by David W.
I had a engine light problem and a rattling sound that occurred every time I would accelerate. I initially took to my car a 2017 Mustang GT Fastback to BeauTownsend Ford, where I purchased it and it's now paid in full. I don't have a clue as to why I was treated so poorly at this particular visit, but I was. I explained my problem to the Service Department and they took my car and I assumed they diagnosed it to determine what issues I was experiencing. The Service Department manager told me they addressed the engine light and it was no longer turned on. I was then informed the "rattling sound" was a characteristic of the Ford 5.0 engine, and nothing could be done to correct it. My 2017 Mustang GT Fastback has less than 34,000 miles and I couldn't understand how or why this problem couldn't be fixed, but what bothered me the most was the lack of interest or compassion the Service Department displayed in finding a way to fix my problem. I left disappointed, frustrated and angry. I felt I had a good relationship with the Service Department and really didn't understand why they were being "short" with me. I left and went and thought I would research the issue on the internet. Numerous suggestions were made about the "rattling sound" and I was tempted to try one of them. I decided I wouldn't experiment with something as serious as the engine for fear it would ruin the warranty on the engine. So I sought a 2nd opinion and went to Interstate Ford. I met their Fleet & Commercial Advisor, Shaun Paulo's. He was friendly and professional and listened to my problems and accepted my car for diagnosis. He didn't have a rental car for me initially, but had one available for me a few days later; he did arrange for a courtesy shuttle to take me home. His diagnosis indicated my manifold needed to be replaced, so I agreed to have the part replaced which took a few days yo arrive. What impressed me was Shaun Paulos, keeping me updated about the status of the arrival of the manifold. It finally arrived, my car was put back together and it was ready for me to pick up. My first question to Shaun was, did the "rattling sound" stop and he informed me technician that worked on my car didn't hear anything. I accepted delivery and drove the car home, and the "rattling sound" was still present. I contacted Interstate Ford, and explained to Shaun the "rattling sound" was not corrected and he had me stop by so the technician could look into it. We went on a test drive, and as soon as the noise was present I pointed it to him, he heard it and wiggled my shift knob, as I have a 6 speed manual transmission. He said the problem was not with the Ford 5.0 engine, but that the shift knob was loose and needed to be tightened. I bought an aftermarket shift knob, that the Service Department at BeauTownsend Ford installed. I did notice some resentment when I asked the Service Department to install this shift knob for me, and it wasn't aligned properly which they pointed out, but I accepted it anyway. It turned out, the shift knob was not properly installed and some screws were loose inside. The technician at Interstate Ford, corrected the problem, realigned the shift knob properly, tightened everything up and the "rattling sound was gone. The "rattling sound" problem was NOT a characteristic flaw of the Ford 5.0 engine, but poor installation to the aftermarket shift knob, I asked the Service Department at BeauTownsend Ford to install. I've lost faith and trust with BeauTownsend Service Department, after misleading me about their diagnosis. I decided, I simply won't return to BeauTownsend Ford, for any future maintenance issues, for fear of my 2017 Mustang GT Fastback could be sabotaged as payback for any potential repairs. Thankfully, Interstate Ford was willing to address my concerns and fixed everything I needed repaired. The men & women at Interstate Ford were friendly, courteous and professional and made me feel comfo
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June 2021 by Jamie S.
Do NOT buy a used car from this dealership!!! I repeat DO NOT BUY A USED CAR FROM THIS DEALERSHIP FOR THE LOVE OF GOD, and do NOT buy a car from the salesman named Tony. He promised me over the phone that with my credit score of 760+, he can beat an APR of +3%. Guess what, I get there, he runs my credit a million times (thanks for that, my credit score took a HUGE hit from that) and offers me ~8%. Keep in mind, I live in Nashville TN and I bought this 2013 Honda Civic SI for OVER $15,000. I drove 5+ hours each way to come and see a vehicle that was advertised with WORKING A/C - and when I got there, the AC blew hot air. I was pretty upset and demanded to speak to the service manager and was told to come back in a week and that the issue would be corrected fully. I almost didn't buy the car, this is THE ONLY REASON I DID. I promised it would be correct and it was NOT. I know a bit about cars and requested that they do an evacuate and recharge with dye and let the car sit for a week to check for leaks. They didn't do that at all - they just recharged it and sent me on my way. Additionally, I was given a 6-month warranty. Although it is a used car, you'd think the warranty would cover an issue that persisted before you even bought the car. If your warranty covers absolutely NOTHING, just advertise the car AS-IS. I wouldn't have bought it if that were the case. Fast forward, less than 2 months after buying the car....surprise, the A/C stops working. I call the dealership on 5/27/21 and am told to contact my salesperson. I call and texted ( I can't even leave a voicemail because his mailbox is full) and get no response. I call the dealership AGAIN on 6/10/21 and am transferred to the service department and told that the service manager will call me back. I never get a call back. I call again on 6/11/21 and am told that "you're taking the warranty in the wrong way. It sounds like you think it's 'bumper-to-bumper' and it's not." She then explains that the warranty company probably WON'T cover this and that it's a "used car" and I should expect this. If it had been framed to me that a $15,000 car, with a $300 car payment a month, WON'T have A/C after less than 2 months of buying, you can believe i would NOT have bought it. All in all, avoid this dealership at all costs for used cars. They are awful awful awful. Don't do it.
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March 2021 by Michael O.
Major problem with the service center, call 7-13 times a day and get ignored, not to mention the ridiculous new phone system the phone rings for 20 seconds and you go back to the computer an endless loop, I may just start going to Middletown Ford, it's farther away, and less convenient. But I get treated a lot better there and they don't waste my time. I don't understand it's not hard to return calls, or pick up the phone and say "Interstate ford, please hold"
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February 2021 by Jacob S.
Sold me a 1 y/o truck with an improperly secured skid plate / splash guard. Requested they repair/re-secure it when I went in for oil change and they zip-tied it up which only held for 3 days. Brought it to another dealer. Dealer confirmed it was not secured properly. Had to be replaced for $280 (out-of-pocket). Buy elsewhere or at least have third-party inspect prior to buying anything used from Interstate Ford.
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February 2021 by Sean R.
Worst dealership I've ever been too, rude service, poor communication, and my car was broken down again after picking it up, do yourself a favor and take your vehicle anywhere else, literally ANYWHERE
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May 2020 by Phil M.
I had a great experience with Interstate. Amidst all of the COVID-19 chaos, I was able to complete a review of my trade in and obtained a fair trade value. I completed my credit application online, signed my loan docs online and spent a total of about 15 minutes at the dealership when picking up my new Expedition. Great work by the entire team at Interstate!
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April 2020 by Lighthouse O.
If anyone is looking for a dealership that cares about people and the #Covid19 Pandemic and #essentialworkers trying to save lives, DO NOT GO HERE. I drove almost an hour in the pouring cold rain to look and drive a car that was overpriced by KBB pricing, and offered them less. They only agreed if I used their financing even though I had cash. They handed me a #Carfax report and said it was GREAT. It was not. The car was recalled for the same issue twice so I offered $500.00 less and being money hungry in a National Crisis after risking my life to look at it, they told me no and then lied about me when I reported them to their Cinc. headquarters. This is the lowest a dealership can go to treat an essential worker this way and be so greedy to turn me down for $500.00 in a #NationalCrisis. Give your money to car dealerships that care about people more than money. Buyer beware!
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February 2020 by Michelle N.
My review is for the repair shop. I don't usually take my car to the dealer for repairs but I have a used Explorer that had recall work needed and was leaking a substance that I wasn't sure what it was. I made an appointment for two weeks out, luckily I have a second even older reliable civic. Two days before my appointment I received a text that my appointment had to be rescheduled which was frustrating since I'd made it two weeks ago, but stuff happens and they got me in two days later than the original appointment. My recallls were fixed and I learned I would need a new PTU to the tune of $2200!!!!! YIKES! But I owe a lot on this car and need it to last forever so.... I picked up the car in a decent amount of time but immediately knew that something was OFF! Bad! There was a vibration in the gas pedal and the car was making a growling sound that it hasn't before so I went right back. They had the technician ride with me so he could feel the issue. He thought initially that it was a motor mount but had to keep it to do car things with it. To their credit, they put me in a rental that they covered and were handling the situation well. Again, stuff happens, and what matters to me is how they make it right. First, they told me that it was an axle that they hadn't touched it was just bad timing but agreed to not charge labor if I paid for the part, which I feel was fair. However, some time between that text and the "pick it up" text, it turned back into the motor mount. Whatever! I don't know car things other than when I got it, it felt right again! Thanks to Pete and Angel for the way the situation was resolved.
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December 2019 by Dan D.
Worst customer service ever. Hope you don't get tim from service. He refused to talk to me and wanted me to come in to location. After i waited he finally talked to me to tell me i was screwed basically laughing and condesending to me. I asked so "if i would have come in would it have been different?" He said no. So basiclly would have me drive up to tell me something that could be handled over phone. Go else where.
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December 2019 by Trent E.
I've purchased two new vehicles from Interstate Ford, but now, I believe I will move on. I lost my keyless entry code, and the web pages said to call my dealer where "they will be glad to help." Um..not so much! They couldn't find my vehicle in their system, but were kind enough to allow me to set an appointment where for $60, they would get me my code, this from my hometown dealer. I retrieved my code through a YouTube video for no cost, but have lost faith in my Ford dealer! Its always the simple things that get you! One positive: Brooke was very nice to speak with on the phone.
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March 2019 by Jenn S.
We were looking to either trade a vehicle (or just buy without trading). The salesman said he had to do some looking to find who would finance with an older trade. I clarified that this could be done with or without the trade, I just wanted to know what our options were both ways. Well, the salesman said he would call us back Monday with the options and that was in December. We never heard back from them.
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January 2019 by Chris S.
I bought a truck here and I got a bed liner with it. It wasn't installed until after I bought the truck. I took the truck back 2 weeks later a they installed it. They said the liner was $499 and when I looked it up it was $215 at Walmart. It has huge holes in it for the cargo hooks inside the bed. The dealership was too cheap to throw in the covers for the holes, which will get mulch and dirt in it when I get a yard of soil.
