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August 2023 by John L.
The new Kroger store on Heincke Road in Miamisburg is an astounding adventure in shopping ... amazing selection ... 64 aisles of great merchandise...wonderful friendly people ...prices are such that anyone of any socio-economic level can shop there ...I love their thick-sliced bacon ...their new parking lot is wonderful ...plenty of places to park ...I do not believe there is any comparison anywhere ...love this place.
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April 2023 by R R.
New and bigger Kroger on Heincke Road in Miamisburg. The store opened before they had enough parking close to the store. It looks like half of the parking in front of the store is free valet parking. No, I'm not turning my car and keys over to anyone I don't know. So, you will most likely park a football field away. Well then you get in there and get another mile of steps because the store is really big, and it takes a while to find anything. It looks like they're trying to pay for the new store with significant price increases (once you find what you're looking for -- if they have it). There are still marked down specials, but some regularly purchased items are now 20%+ from the old store. Went by the pharmacy, just to try to locate an item. Waited at the counter for 10 - 15 minutes. Staff walked by, but never even acknowledged I was there. Left to do some shopping. Went by the customer service desk and asked about the item I was looking for and was told it was behind the pharmacy counter. Wound up going back and finally talked to a pharmacy employee and she seemed very irritated (rude) that a customer dared to ask a question. Way to build a customer relationship! Overall, the store is OK. They have a long way to go to make it worth the pain in the a** parking and not being able to find what you're looking for. Oh yeah, and once you find something, there's no price tag on the shelf for it. C'mon Kroger, you can do better than this.
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April 2023 by Sunny P.
We loved having this new Kroger Marketplace open near our house, but that did not last long. Kroger has decided instead of just listing the price you will pay, they list the price if you use your card and clip the digital coupon. The deals are good, but not worth the hassle of fighting with their not user friendly app. We stood in the aisle for a long time just trying to figure out how to clip the digital coupon and the app ended up crashing five separate times. If you are going to make people rely on the app to get the deals, maybe make the app usable. We were also there in the middle of the day on Saturday and the place was picked clean. There were multiple shelves half or completely empty.
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February 2023 by Doug J.
What a shit show. No parking lot ( but it's coming next year!). A brand new store .. get a pork roast 2 days ago and go to throw it in the crockpot . Expired 3 months ago . They weren't even open 3 month ago. I was used to this at the old store but ignorantly assumed it wouldn't be an issue for awhile yet in the brand new one. Pricing accuracy is always hit or miss. Don't know if it is bad retail practices or willful deception.
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December 2021 by Rita B.
I liked this store before they opened one in Austin landing. Now seldom do they have a working electric- wheelchair. Even worse seldom have what I need. Not weird items but I've gone in for MILK, Bread, eggs and Kroger brand of Distilled water. So, NO elect. grocery cart No Distilled water No 2% milk no store brand cream soda
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August 2021 by Mike D.
Always pleased shopping there! Clean and organized. Good prices and nice selection of organic produce. I'd like to see the organic selection increase though.
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July 2021 by Laurie K.
If I could give a ZERO rating I would. I scheduled a COVID 19 vaccination appointment for my son last week for today, July 25, 2021. He was turned away because he didn't have a photo ID. He had his insurance card, birth certificate, Social Security card, voter registration card... THEY WOULD NOT VACCINATE HIM AT THEIR "WALK-IN CLINIC" WITHOUT A PHOTO ID!!!! He misplaced his State of Ohio-issued ID and needs to get a new one. Even I was there to vouch for him. I gave birth to him and all. "It's against their policy to give vaccinations without a photo ID." Another lady was there with her school-age daughter. What a surprise! She didn't have a photo ID either. NO VACCINE FOR YOU LITTLE GIRL!! The confirmation email they send says "Bring your driver's license or government-issued ID and insurance card (if applicable)" I was on a government website that gave a list of alternative IDs that could be used without a State ID or Driver's License. It indicated that only ONE of the number of things we brought for my son would be acceptable. WHAT A FARCE!!! ANYONE WITHOUT A PICTURE ID, CHILD OR ADULT, CANNOT GET A VACCINE AT ANY OF THE LITTLE CLINICS!! HOW MANY PEOPLE, WHO ARE VACCINE RESISTANT, HAVE BEEN TURNED AWAY? THEY PROBABLY WON'T MAKE THE EFFORT AGAIN! UNBELIEVABLE!
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February 2021 by Karen S.
Would give a zero if possible. Visiting Ohio for the first time. After flying all day, starving and wanting wine and dinner, they would not sell me alcohol without ID. I am 54! I guess that is their policy but it is ridiculous and even the manager wouldn't override it. I later heard they had been in trouble for selling to minors so it sounds like their issue. I was staying at the hotel right next door and truthfully just wanted to run over with ATM card and get back to my room. Definitely won't visit their store again. Not that it matters but..
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January 2021 by Valarie N.
Left a bag of groceries. My fault, but thought I could go in and grab what I left. 30 minutes later manger said he didn't see anyone leave groceries on video where I was at. That tells me he didn't bother to look and wasted my time. I was there Jan 12 at 4:59 self check out by Pharmacy in burgundy jacket. Thanks for nothing. And, yes, those blue carts are seriously annoying and in the way and the manager told the lady he had same day orders and couldn't do anything about it.
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March 2020 by Rhonda W.
Its a small Krogers but i feel safe going there as a female alone any time of day or night. Not saying something bad couldnt happen but its nice to not think its likely to happen. The only negative experience was minor... i was putting my cart in the area i was supposed to ... and the employee covering the parking lot acted furious that i didnt get the cart the way he evidently wanted them. No big deal.
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February 2020 by Kasey P.
In my opinion Kroger is amazing. There is always stocked shelves and good priced groceries. Me and my daughter love shopping in Kroger. My daughter always says she loves shopping here and she hates shopping! This is officially the best shopping place for me and my family to shop at! Highly recommended.
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October 2019 by Beth G.
The pharmacy is the worst! Terrible experience every single time I try to use this pharmacy. The wait is a minimum of 30 minutes and almost every time I try to pick up my scripts - they aren't ready. So I stand in line for over 30 minutes -- so I can be told to come back because they aren't ready! Today - I called to make sure they were ready - even though the doctor sent them over in the morning - they hadn't even been touched. The tech assured me they would be ready by the time I arrived, but... 4 hours later and they were not ready, and I was told to come back in an hour. I have to take the prescription for a procedure in the morning. It's ridiculous how terrible this pharmacy is. If you have any other choice -- go with it!
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July 2019 by Bruce K.
A large and well-stocked store when I dropped in before 8am for something for breakfast. The keto diet isn't too strict but when the deli counter isn't open and you don't want to buy a huge package of deli meat, it gets a little harder. This early in the morning, the store was very clean and very well organized. I've come to expect this sort of quality from the Kroger chain. And this is a very large format store. Plenty of staff for this morning. The overnight stocking crew were long gone by this time of the morning. Prices looked to be quite good. [Review 11457 overall, 1235 of 2019.]
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April 2019 by Sara R.
Not happy with the management or customer service from some of the clerks ..they are very nasty the older ladies are wonderful and polite
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June 2018 by Dave S.
I've shopped at Kroger all my life and truthfully never had a better experience. I went for ice tea and they were sold out of the Golden Peak sweet tea. They had a great selection of everything else, but I believe that golden peak sweet tea has something in it that everybody wants. Their sister company Fred Meyer's in Oregon has the same problem keeping in stock the golden peak sweet tea. Overall the experience was great!