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February 2023 by Angela M.
This is by far THE WORST MANAGED AND WORST LOCATION EVER. I work at Austin Landing. Use to love to shop there in my lunch hour. Then they got rid of all their women career clothes. Last time I was in a store employee was so rude and disrespectful, I snapped his head off and that of their store manager. All the girls in my office agree, the staff is rude, clearly not managed and the selection of anything is poor. We all love TJ Maxx and at least the staff doesn't tell you to f*** off when you call them out for being rude and unprofessional! Don't know what happened but don't care.
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August 2022 by Haley Stunich
Tinesha (I️ hope that’s spelled right) was amazing! She helped me find the perfect perfume & took her time testing them with me. She was very sweet & such a great help. By far the best experience I’ve had at Sephora!
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July 2022 by Melanie Sumner
Friday 7/15 I went to kohls 50 mins from my home in a place i am unfamiliar to do some school shopping for my daughter because that area has tons of stores and right away I’m being followed and that continues throughout the entire time I’m shopping. As I’m in the dressing room I hear over the speaker that the store is closing in 15 mins I begin to prepare to checkout and realize I cannot find my bank card so i begin retracing my steps and there is this employee who is also a manager following me yet again she was EVERYWHERE I went so I assume she thinks I’m doing the five finger discount so I show her the inside of my purse and the only thing in it is my phone before I go outside to check my car and somehow my phone fell out right after showing her the inside of my purse (I was rushing because it was closing time) I get out to my car can’t find my card and realize my phone is now missing too so I come back in and the kohls shopping bag I had along with the clothes I was going to purchase were missing.. & yep MY PHONE! I begin crying at that point and this manager said “no phone was reported being found” (it’s been a whole two mins since her and I seen my phone in my bag before it fell out) I begin running around frantically looking for my phone I get on the floor to make sure it’s not under anything and this manager keeps telling me to leave as I’m bawling telling her I have no way home I can’t get home without my gps I don’t know my way at all she kept telling me to leave and threatening the cops (there’s still other customers inside at this point) I again am still bawling telling her I’m scared I can’t get home without my phone) she didn’t offer to let me use a phone or to help me NOTHING.
SHE. TOOK. MY. PHONE. My phone didn’t grow legs and run off to Jupiter I was in the same area before exiting the door which was by the door in the first place. She was inside for a whole 30 mins at least after closing time and left and walked by me like I was a piece of garbage. I had to ask a stranger to use her phone to call the only number I know by heart and by the grace of god my boyfriend picked up the phone and arranged someone to pick me up, I wasn’t able to get my phone and or car until 2 days later.
Yesterday I get an email(after raising hell since the incident) from the senior Vice President and we arranged a phone call and this man does not think the manager should be fired he didn’t share the same feelings as I did and offered me a gift card LOL I declined because what she did to me is not slap on the wrist worthy it is being fired worthy and criminally charged worthy at the very least.
Why this woman targeted me idk why this woman took my phone and didn’t care that I couldn’t get home without it idk why this woman wanted to hurt me idk I may never know but one thing I do know is I will not let this go easily at all under any circumstance. I fight and I don’t give up and no one deserves to be treated like that my heart is broke truly it is.
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July 2022 by Jessica C.
Love the sephora, friendly staff and very nice selection of everything. Clean store and everything is easy to find
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June 2022 by Cindy Bentley
For a business that is new to the store, Sephora at Kohl’s in Austin Landing has a long way to go in customer service!Two separate days I walked into their section and was not acknowledged whatsoever. The first day I had to go to the register where sales staff was chatting and ask for assistance. I had several questions but after I asked where a product was located, the clerk went back to the register to chat.Made me wonder what has happened to customer service. I don’t know where it is, but I know where it isn’t.Also I feel they should at least walk around and familiar themselves with their products. They knew nothing about certain ones.
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December 2021 by Amanda A.
It's a standard Kohls. You can sometimes find some good things and other times you can't. I use to love Kohls, but the now the clothes are just so outdated and everything is so disorganized I have zero desire to shop there. I do like the Jumping Bean brand for my very skinny and tall 7 year old. I also appreciate that they have a Junior department for my daughter. I like that they have an Amazon return center too. Overall the clothes are just not for me.
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September 2021 by Rhonda W.
Nice kohls. Everything looked clean and organized. Staff have always been helpful. I didnt have my coupon with me but the girl checking me out gave me a discount a coupon she had at the register. My only complaint is the way the road in this shopping area is set up. Its confusing and hazardous. This isnt kohls fault. I was shocked at some of the ugly dresses. Looked like something from hand maids tale or little house on the prairie. Ugh hope that's not the new style. Either way I'm not going to wear it.
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August 2021 by Eddie Reed
so much better than middletown location ...
