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November 2023 by Larry Taylor
We used to love this bank but now I dread having to do any business inside. The service is so slow. Only one person there seems that care and now that person seems to care no longer . other banks you walk in and are served promptly.
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November 2023 by Good G.
Ugh 1:36pm fri Nov 4, the drive-thru line is 4 cars deep and not moving. All parking is full. Stinks that you can't do a quick deposit here. They need more help, so we business clients can get back to work in a timely manner ‼
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September 2022 by Angela Dickinson
If I could give zero stars that’s what I’d give. The worse customs service I’ve ever recieved. Only one kind person there and it’s a male but I don’t know his name. Everyone else acts like your a bother. I opened up a safety deposit box not being told that they would want me to make appointments to go into it I understand there are other people going into the safety deposit boxes I do not mind waiting my turn but sometimes I do not have the time to sit on the phone for two hours waiting on hold to make an appointment to get into my box so when I go in 99% of the time to get into my safety deposit box they are rude anytime I try to do a transaction they are rude and slow I will be closing out my account soon and I have already found a different place to open a safety deposit box I would never recommend this bank to anybody as they are not customer friendly for sure at least not to me. I do not know if it is all US banks but I do know the customer service is horrible here. And they are not consistent one person will tell you you have to make appointment to get to your safety deposit box and the other person will just go ahead and let you in it either way it seems like I am a bother anytime I want to do a transaction there like I am interfering with something better in their life. Definitely do not feel welcome at this bank
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June 2022 by Andrew M.
I see a few people gave 1-Star reviews. I'm not saying they were wrong, however, my experience has been different. I have always had a great experience. They have always had friendly staff. I will agree that they are a little slow but I blame that on the limited staff and pathetic wages often associated with being a bank teller. I have taken out two loans from this branch in particular and never had an issue. To be honest, any company associated with customer service is struggling in some fashion. Given these circumstances, this US Bank branch did fine. Andy.
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April 2022 by Jason Felton
So we did bank with US Bank it was a business account and apparently I overdrafted my account by 30 or $40 never received any kind of overdraft notice whatsoever and these overdrafts were small because I thought I had $100 in the account and I was buying coffee and soda and small things like that until I overdrafted it somewhere around 40 bucks they ended up charging me almost $300 in late fees they charged me $37 per overdraft which I would think would be acceptable for the first one with a notice that your account has been overdraft nothing I get statements from them we get emails from them but they couldn’t do anything let me know my account was overdrafted???????I will never bank with these people again and this was in a matter of four or five days this wasn’t like stretched over a month or anything
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March 2022 by Luke Dickerson
Not sure what all the negative reviews are about. I have been visiting this branch for years and have always had a pleasant experience with the tellers and bank managers. Shout out to Tracey and Jennifer who are always friendly and deliver top-notch service! I don't remember the names of all the other staff but they have all be equally as pleasant helpful.
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June 2021 by Gee Cee
Cool ? but charge you 3.00 when using ATM
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April 2021 by MJ McIntosh
Long wait at times going through the drive thru.
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March 2021 by sunflowershanna
Charged me 5 overdraft fees in one day totaling $180 over ONE overdraft and refused to waive the fees. Shameful bank, just go to Wright patt instead.
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November 2020 by Devin Hariichha
Why all bank are open and this guys are keep there door close. Drive thru is very very slow. Not happy at all. I have to give one star because no choice other wise I will give zero.
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November 2020 by Lucy Lynn BMX
This bank is terrible
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October 2020 by Elizabeth W
A representative reached out to us in July for a refinance from this branch and we were approved, but after multiple attempts to complete the process and doing my part nothing has happened. I have had to call or email them almost every time to get anything done and even reached out to the representative’s manager, it seems like when you finally get ahold of them they remember they were trying to help you. Horrible communication, and that’s if I got a reply or call back and it’s very disappointing when you reached out to me. I am going to refinance somewhere else.
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October 2020 by David Couch
Spent the past about 2 months in process. We have a few investment properties and 800+ credit scores. USB had all information up front, or when requested, we held nothing back.In this 2 months time USB have changed rates, changed what loans were available, then added additional requirements, changed their mind and total waste of companies time.Although nice personally, the USB commercial mortgage company seems poorly organized in the offering of their products.
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September 2020 by D C.
Spent the past 2 months in process. We have other commercial investment properties and have 800+ credit scores. USB had all information up front, when requested, we held nothing back. In this 2 months time they have changed rates, changed loans were available, then added additional requirements, changed their mind and total waste of companies time. Although nice personally, the USB commercial mortgage company clearly is not well organized in the offering of their products.
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August 2020 by Dave Gamble
I went to the bank early Saturday August 15th Because I wanted to be the first in line knowing the lines are very long. I needed to pick up my last two months of bank statements to take to my mortgage company to refinance my house. The teller was short with me and said it’s going to take time come back Monday when the lobby is open, And I was short with her and told her that my appointment was at 3:30 Monday and I’m going straight after work that I could not do it Monday so she put me on hold for about two minutes and surprisingly she had all my statements. But in the process she failed to return my drivers license and my bank card and I just realize it Sunday the 16th. I’ve been calling Monday the 17th all morning and I just keep getting the COVID-19 recording and then it hangs up so I called another branch and they are trying to get a hold of them via email and then relayed to me that indeed they have them which I know they do but I just want to talk to somebody so I could send my wife over there and she will have to run them to where I work because I need my license for my appointment,this is ridiculous.
