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March 2024 by Corinne Good
Fast friendly service!
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March 2024 by Jennifer
Great service and have been going there for years.
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March 2024 by Cindy Franek
Great service very helpful
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March 2024 by Steve Zitnak
I was very pleased with the value offered and the customer service. I recommend their service highly.
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February 2024 by Robin frsvdccaffn Sumlin
Devyn was really helpful and patient explaining things to me . I love the friendly staff, this my third time coming here ?
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February 2024 by Sharry Schlegel
Fast service and easy to get in … Same day
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February 2024 by Jon Jacobs
Overall amazing experience, the staff really knows how to take care of the customers. They got me in and out. Definitely going back ??
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February 2024 by Shadow Gamer
Fast and friendly service and very informative about your auto when you pick it up
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February 2024 by Kristina Peckinpaugh
Service is always fast and friendly! They are helpful, don’t try to trick you, and always looking to save you a few bucks! 10/10 take your car here!
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February 2024 by M C.
In the first 90,000 miles I never needed brakes or rotor replacements with the stock parts from BMW. I spent over $800 for replacement of front and rear brake pads and rotors. Within one year and 35,000 miles my rotors now have "hot spots" that cause a high pitched squeak that is extremely loud. The high mileage is due to my work being 60 miles one way freeway. My brake pads have little use which indicates a low level of brake use. Even though it has been one year I am out of warranty due to mileage and would need to pay for rotor replacement. I went to the location and called the customer service number to no avail. I was treated as if oh well these things happen and its not our fault. The technician finally could not give me any more excuses about the poor quality of parts and just said we can replace if you want. I tried to have the technician understand that his parts were of poor quality since my original parts did not have this issue at all. This was a an expensive lesson that NTB taught me. You cannot trust NTB to use quality when replacing. This also makes me feel that maybe they did not use full synthetic 0W-20 oil when I used to have an oil change. They cannot be trusted at the middlebugh heights location and honestly I would not trust any NTB in the future.
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February 2024 by James Stary
After 69,000 miles it was time to get new skins for Big Blue. The team at NTB across the street from Krispy Kreme is personable, knowledgeable, considerate, fair and all around a good crew.
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February 2024 by Bill Batista
Devin was extremely helpful and polite. Helped me to understand my purchase.
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February 2024 by bret oldaker
Great timely service
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February 2024 by Michael
Good service. Very quick
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February 2024 by Jessica Perrien
Excellent service and Very friendly. Will visit again.
