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January 2024 by Anita Barnes
The staff for the drop off and pick up were very nice, conversational and pleasant!
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July 2023 by Chuck Clark
I rented a truck today from this location. I had a small issue with the truck information and the rental person had it fixed in no time. She was pleasant to deal with and even though it was Friday afternoon and her shift was over, she took care of the issue and I was on my way. Great experience and great price. I will certainly go back again.
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May 2023 by Ben Luta
One star is too much.the lady from office it was rude .
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April 2023 by tom werner
I had a horrible experience at north royalton, parma heights, and the brookpark locations. Sam was the most pleasant and the most helpful person I talked to out of the 7 people I dealt with. I would recommend anyone to come to this location just because of her. Thank you once again for getting my situation handled. Even though I did not pick up from this location, I will come to Middleburg first!
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October 2022 by Wendie Blair-Omenai
These people are thieves. They overcharged me by $238 and won’t respond or rectify the matter. Stay away from here or you may end up having to take them to court, like me.
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October 2022 by Cheeseburger
Totally unprofessional. Employee cared more about eating her noodles than taking care of customers. Was told to sweep 3 specks of dust out of the bed that wasn’t checked when previous renter dropped off. Do not ever use this place for a rental truck or for anything.
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September 2022 by Sarah Wentz
Do not rent a U-Haul from here. They will try to charge you for not cleaning the truck and it is most definitely a scam. U-Haul refunded us the cleaning fee for a non-existent pile of trash left in the box truck. We rent from U-Haul regularly, especially when our truck is being worked on. This is the first time this has happened to us and we will never rent from this location again even if it is the last place with an available truck.
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August 2022 by Alyssa Michelle
Not a UHAUL. Waste of time.
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July 2022 by nick krehel sr
Look at the reviews and you will notice a trend with the same scam they try to pull over on the wrong customers. Use the U-Haul on Lorain Rd in West Park off Rocky River Dr. This place will try and scam you and try and charge you for having truck swept out when you pick it up you will find old trash in it. Return it in same condition and they try and attempt to divert their trash to your rental. It is run out of a gas station. If they are trying to represent U-Haul be warned they will try and create charges when you return the truck the exact way it was received. U-Haul should not let this place tarnish their brand. Customer service does not exist if you catch the employee while she is in the middle of eating. Please save yourself even the slight chance of dealing with renting from this place. West Park U-Haul will save you time and money and has great customer service. Will be following up with U-Haul Corporate.
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July 2022 by Nick
Totally unprofessional. Employee cared more about eating her noodles than taking care of customers. Was told to sweep 3 specks of dust out of the bed that wasn’t checked when previous renter dropped off. Do not ever use this place for a rental truck or for anything.
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June 2022 by Sue Kiml
Very professional lady runs the place. Inexpensive way to move things around too karge for your personal vehicle.
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November 2021 by Tammy Lagomarsino
When I returned the truck the employee was not friendly, accommodating, or even professional! The truck was not dirty yet was told if I didn't sweep it out he was going to charge me a cleaning fee. Like really??!! It wasn't even dirty.
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March 2021 by FFX Fighter
Quick paperwork and you'll be on your way. No hassle!
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February 2021 by jamie boerio
Professional and super easy day thanks to them
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August 2020 by Karlos Daniel
Got what I needed no problem. Friendly staff also.
