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November 2023 by Dave Borden
What your wallet if you choose to use this carwash, I am one of many that went in for a normal carwash and they ended up using my credit card to sign me up for a membership without my consent. They will simply tell you they will refund up to $50 and not own up to deception.
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September 2023 by Keleigh Weaver
I have had problems with this specific location for quite some time. Either the cars don’t get clean enough or the place is disgusting and trash needs to be picked up and throwaway. The vacuums don’t work half the time OR there is no suction. Half of the time the dispensers are not filled with any type of solution so therefore, you either have to use the window cleaner for the interior of your car or you don’t clean the inside of your car. I have brought up my concerns on several occasions and they have fallen on deaf ears. I have been advised to do a review in order for the managers to reach out, which is extremely sad. If there was another location in my area, I would choose to go there instead.Service: Vacuuming
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August 2023 by Angela C.B.
Car wash was good. I paid for the $11wash. Washed my pretty good but didn't get all the bugs off from our trip to Florida. The worst part was the vacuums.. the vacuum wouldn't suck up any of the dirt, hair or lent off the carpet. I asked the attendant inside about it and he looked confused. I asked him how to get up the hair and lent. He replied maybe use a lent roller.. really!!!
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August 2023 by DouglasB
Decided to try out the unlimited membership on 2 of my vehicles, went thru multiple times with both vehicles and not once did the tire shine work. Why pay for a service you're not getting, and on numerous occasions went to get the car washed and the bays are all closed. I understand that things need to be fixed, but should be a way via text or email that the wash bays are closed. Membership canceled
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August 2023 by Owen Harvey
I had originally gone to Whitewater Express and bought a month-long pass for Father's Day. I had asked if I could just get a month as I was just seeing if my father would like it enough to get another month. Close to a month later, I was charged for a second month without my knowledge. Noticing this I called the store where I was told if I wanted to cancel the membership, it would be active immediately with no refund. I was okay with them charging me for the second month even though the associate did not mention this whatsoever when I purchased the pass. If they have a system that can't even just stop renewals after the end of the month and they just have to cut you off it's about time you upgraded. Incredibly disappointed with my experience that started well.
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July 2023 by Owen H.
I had originally gone to Whitewater Express and bought a month-long pass for Father's Day. I had asked if I could just get a month as I was just seeing if my father would like it enough to get another month. Close to a month later, I was charged for a second month without my knowing. Noticing this I called the store where I was told if I wanted to cancel the membership, it would be inactive immediately with no refund. I was okay with them charging me for the second month even though the associate did not mention this whatsoever when I purchased the pass. If they have a system that can't even just stop renewals after the end of the month and they just have to cut you off it's about time you upgraded. Incredibly disappointed with my experience that started well. A true Johnny Manziel experience. Started off so promising with a good relationship and tragically burned. Can't say I will really frequent this place again until they change things up.
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July 2023 by Kara Lynn
Although the staff was very friendly I wouldn’t recommend on a new car. Went through 2 times and the back of my car was covered in tiny scratches. Had to have buffed out. The dryers/blowers and towels are great but not great enough to continue to pay a monthly plan.
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July 2023 by Erikka
I miss the dog wash that the precious company had at this location. But overall, I’m still happy with the car wash quality (I have a monthly plan, very convenient). The staff is always friendly and helpful.
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July 2023 by Beth Little
Thanks a lot, now I have scratches on my car. I thought I did the last time I went through so this time I was very thorough in checking. If you care about your car then don't go here! Even when I told them they did not even say sorry!
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June 2023 by Bad Sines
Don’t use your credit card here! I tried to use my credit card and couldn’t make it work. The attendant came out to help. I ended up paying with cash. My credit card was charge as well so I paid $32 for a $16 wash. A few weeks later I was at home and had a $32 charge pop up on my credit card from Whitewater. I hadn’t been there in weeks so I know it wasn’t me. I disputed the charge with my credit card company and that is ongoing. I called Whitewater and left a message. They never called my back.The wash is fine and it’s a convenient location to my house but I will never use my credit card here because it was stolen and the company clearly doesn’t care. I cancelled that card and got a new number. I just got a form in the mail to fill out for the dispute. It’s a hassle but I’ll do it to try to get my $32 back since the owners of this car wash are not interested in helping a customer who was charged for services they never received. Use cash only!!
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June 2023 by Sue Hurte
Normally this place does a good job. However today, one side of the car wash wasn't working. Also had to go to 3 different vacuum bays before I found one that had good suction. Hope they do maintenance soon.
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June 2023 by Danyell
Love the convenience, but it seems that the "tracks" break often and you can't get your vehicle washed. Vacuums don't work very well, and the cleaning rags that are provided smelled horrible. Love the floor mat cleaner. They really need a way too prevent those that don't pay from using the amenities!
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June 2023 by Cherie Dvarga
It was okay. Paid extra to have the bugs cleaned off and they weren't. This by far has always been my favorite car wash, but I think they're under new ownership now so it's a little disappointing
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April 2023 by Kristen H
By far, the best car wash in town. Mike's Car Wash is much more expensive and I always had to wait in line to speak with the attendant. As a member, I don't even have to roll down my window. Let alone talk to or have any contact with the attendant's. I pull up in the members only lane, something reads the barcode sticker on my windshield and the barrier goes up so I can enter the wash lane. The attendant guides me into the wash lane, scrubs my bumpers, windshield and back window and the car wash does the rest. I use the time during the wash to wipe down the interior of my car. Upon exiting the carwash I pull into a spot to use the free vacuum, air hose and cloth towels. I dry my car, vacuum the inside and also run my floor mats through the, also free, floor mat washer. I get my entire car inside and out completely clean in about 25min. In between vacuums it takes me 10min to go through the wash and dry my 4 door car. I like that I can utilize autopay once per mth to pay for unlimited washes instead of running to the machine to feed more quarters so I don't run out of time. Then having to get change and feed quarters to the vacuum before my time runs out. I can take all the time I want without feeling like I've ran a marathon by the time I'm done. No time limit allows me to get my car spotless every time without even breaking a sweat. I could keep raving about WhiteWater Express Car Wash but instead of taking my word for it, locate the nearest one and try it for yourself. Let me know what u think by replying to my review. Fyi, you could've washed, dried and vacuumed your vehicle in the time it took you to read my review.. lol
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March 2023 by Darrell Mitchell
have used many carwashes all over the US and hands down this one is the worst. Doesn't clean very well and the tire shine never works right. I paid for the wash that is supposed to be the best and still have dirty tires. When I said something about it all they said was you can go through again. I went back another time and the same issue tire shine on 2 tired and lots of soap left on vehicle. Definitely not renewing my membership.
