CVS in Middletown is an essential place for the entire community, open seven days a week. It offers prescription refills, COVID-19 or flu tests, vaccinations, personal care items, pet toys, and healthy snacks. Customers can join ExtraCare for personalized deals, shop weekly deals, or use free pickup and same-day delivery. Reviews highlight a mix of experiences. Many customers report always friendly, helpful, and quick service, noting they are greeted with a smile and offered help. The pharmacy staff, including the pharmacists, receives consistent praise for being excellent, amazing, very helpful, and thorough in explaining medications. Some front-of-house staff are also described as amazing, courteous, kind, and fast. However, there are significant criticisms regarding customer service from some other staff members. Multiple reviews describe one older woman as rude, citing terrible customer service, including being hung up on and spoken to disrespectfully. This has led some customers to take their business elsewhere. The contrast is noted, with younger staff and the primary pharmacists receiving commendation for great customer service, while specific older staff members are cited as a reason for dissatisfaction. The store itself is considered convenient for one-stop shopping, carrying many grocery market items.
Clean store and it always smells good! Never a long wait! Always in and out!
December 2023
Friendly staff. Pharmacy is great. I shop here often. Very clean store.
November 2023
Always friendly helpful an quick service Greeted when you enter with HI an Smile an offered help an easy to ask questions or for products an Friendly service an checkout an Absolutely essential place for the ENTIRE COMMUNITY ?
