CVS in Middletown is an essential place for the entire community, open seven days a week. It offers prescription refills, COVID-19 or flu tests, vaccinations, personal care items, pet toys, and healthy snacks. Customers can join ExtraCare for personalized deals, shop weekly deals, or use free pickup and same-day delivery. Reviews highlight a mix of experiences. Many customers report always friendly, helpful, and quick service, noting they are greeted with a smile and offered help. The pharmacy staff, including the pharmacists, receives consistent praise for being excellent, amazing, very helpful, and thorough in explaining medications. Some front-of-house staff are also described as amazing, courteous, kind, and fast. However, there are significant criticisms regarding customer service from some other staff members. Multiple reviews describe one older woman as rude, citing terrible customer service, including being hung up on and spoken to disrespectfully. This has led some customers to take their business elsewhere. The contrast is noted, with younger staff and the primary pharmacists receiving commendation for great customer service, while specific older staff members are cited as a reason for dissatisfaction. The store itself is considered convenient for one-stop shopping, carrying many grocery market items.
Pharmacy is very helpful the staff is great i just wish their prices on OTC medicine wasn't so high
June 2026
On June 10, 2026, I went through the Pharmacy drive through where I had the pleasure of having Annette, Pharmacy Tech. Annette is AMAZING!!!
THANK YOU ANNETTE She asked if it was‼‼‼‼
May 2026
They are very friendly and professional.I love how helpful the cashier is when I can't find something they walk through the entire store to help me find it. Cvs is the best!!
