CVS in Middletown is an essential place for the entire community, open seven days a week. It offers prescription refills, COVID-19 or flu tests, vaccinations, personal care items, pet toys, and healthy snacks. Customers can join ExtraCare for personalized deals, shop weekly deals, or use free pickup and same-day delivery. Reviews highlight a mix of experiences. Many customers report always friendly, helpful, and quick service, noting they are greeted with a smile and offered help. The pharmacy staff, including the pharmacists, receives consistent praise for being excellent, amazing, very helpful, and thorough in explaining medications. Some front-of-house staff are also described as amazing, courteous, kind, and fast. However, there are significant criticisms regarding customer service from some other staff members. Multiple reviews describe one older woman as rude, citing terrible customer service, including being hung up on and spoken to disrespectfully. This has led some customers to take their business elsewhere. The contrast is noted, with younger staff and the primary pharmacists receiving commendation for great customer service, while specific older staff members are cited as a reason for dissatisfaction. The store itself is considered convenient for one-stop shopping, carrying many grocery market items.
I love this location the manager always try’s to help and so does the pharmacy team! The employees are very nice and helpful when I have an issue!! This is my home CVS and has been for awhile now! Great store!!
January 2026
This place needs to update the hours of operation 5 people tried going in including my self at 8am because it says online yall is open that is bull. Not only that the two ladies that went to open Saturday morning( today) didn't even open the doors at 9am like the door says yall open
January 2026
Been going to the pharmacy, both walk-up and drive-thru, always treated respectfully and have never had any issues. I try to make their day a little brighter by joking around with them because I have seen some folks getting prescriptions treat them like crap. Keep up the fine job, C.V.S., some of us are thankful, not... read full comment
