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February 2024 by brittany hollan
I had a great experience with them. There was a shortage in cars but they got me in one before I had to go to work as they promised.
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January 2024 by Zane Tudor
The folks that I dealt with at the Middletown Ohio branch. Were amazing.
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January 2024 by jessica combs
It took me some running around to get the rental squared away due to the fact I was using a cash app card that enterprise does not accept, (at least the Middletown Ohio location doesn't) However, the staff were all very helpful and friendly with the entire process. When returning the vehicle, I misunderstood the holiday hours and extra charges but again the staff was extremely helpful with getting it sorted out and even gave me some of my deposit back and also offered to give me a gas credit for the overfilled level upon return. I was so pleased with the costumer service that I kindly passed on the offer. Will definitely be doing business with them in the future! Couldn't recommend more! Thanks again everyone at the Middletown Ohio location for the great costumer service!
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January 2024 by Joseph Smith
I always have a good experience when dealing with the Middletown location. There is an employee there named Chris who was very professional and has great customer service. I have recommended this location to my family and friends. My sister rented from there the very day I returned my rental. ? ?
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January 2024 by Zack Weinstein
I was shocked by how well mannered and good looking the 3-4 employees were at this location. They were well dressed and very kind and courteous. Being in there was like an oasis. I did notice however that the windows had a blue tint and was really quite depressing just fyi you may wanna remove that. I don’t know why a company would want to tint and already dreary view of Middletown, Ohio blue. Like here is out blue dreary town.
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January 2024 by Julie Green
Very efficient, kind, knowledgeable, great car!
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December 2023 by John House
Middletown Enterprise always keep it ?
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November 2023 by Phyllis Oconnor
Enterprise Middletown was great! I had a long rental due to an accident that took a while to get my vehicle repaired. They worked with my insurance and I had No problems at all! I'd definitely recommend them!! Thanks Enterprise Middletown!!
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November 2023 by Scott Roberts
Always Friendly staff..but I think a full size car should have more room in it then what I had
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November 2023 by Drema Poe
everyone was noce and friendly
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November 2023 by Rob Jones
Always accommodating my needs wether its a business trip or family vacation.
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September 2023 by karen bing
I had to get 2 rentals in the span of a month because issues with my car were getting fixed, but both times, this place had great customer service on how they handled things. I was impressed because the issues came from the customers, but on both occasions, the way first a guy handled the customer, then a female was very professional. They had to clean up a rental before I could take it, and they got that done quickly too.
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August 2023 by John Kotrla
Asking for employer names and numbers and family names and numbers to pick up an insurance paid rental.I made a reservation over two weeks ago with my insurance paying for a large SUV. Enterprise gave me a small sedanUpdate: went back after work and got moved up to a larger vehicle. Much improved
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July 2023 by Joshua DeAtley
It is not terrible. But if I could give you one piece of advice. If you are in an accident and the person at fault has USAA insurance, do not let them talk you into getting the dw/cdw protection. Just use your own insurance. Check with your adjuster before getting anything optional.
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July 2023 by Lindsey LeVeque
I had an appointment to be picked up at the body shop at 10am. At 10:10am I called because I was apparently forgotten about. I was told someone would be there in 15min. I waited until 10:45am, still no pickup. I called again and was told that someone did stop by but was told I wasn't there. Well, no one came into the body shop and actually ASKED for me so how is that supposed to work? So they send out "another" person. I finally get picked up at 11am, 1 HOUR after my original scheduled pickup time, plus the young man who actually came into the bodyshop didn't even know my name so he wasn't sure who he was there for. Then I finally get to Enterprise and wait another hour before leaving at 12pm with my vehicle. I appreciated the service while interacting with Ryan but the experience as a whole was frustrating.
