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December 2023 by AJ Norton
Came in with an odd problem and very stressed out. Our tellers name was Vanessa and she did a great job getting us caught up and was very pleasant. It was a high point in an otherwise rough day and I was happy to be helped in the way that we were. Thanks!
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August 2023 by Daniel Powers
It's been 2 months since I issued a chargeback on a hotel room that I was denied when trying to check in. No word on any investigation or anything. I spent over $200 to be denied a room and my bank doesn't keep me informed at all.
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August 2023 by Roland vick
Love first financial ..the people are always so .nice in there to .deal .with .very nice crew of people as well as the branch manager !!!
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January 2023 by R
Nothing but top notch service at this bank! Kathy, You Are AMAZING! I live in AZ & this branch has just been awesome! A BIG THXfor all your patience & assistance in helping me with my unique situation. You ROCK!!!
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October 2022 by R C
Nothing but top notch service at this bank! Kathy, You Are AMAZING! I live in AZ & this branch has just been awesome! A BIG THXfor all your patience & assistance in helping me with my unique situation. You ROCK!!!
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June 2022 by Jay B
1 star rating for customer service!!! No help from the assistant manager (didn't get her name) but she speaks for Cathy Dunn (branch manager) and MIke Cline? (district manager) For those thinking about getting a CD, don't, go else where, and learn from my mistake. Upon further investigation this bank has the LOWEST payout. My rate was .35% (at the time 2021-2022, now only .10% 2022-2023) and I checked with 2 credit unions and 1 bank, in which they ALL pay atleast double,if not triple that. And lord forbid your paperwork state a different date than what they tell you, you'll either lose out on a few $100's or have to let your money sit another 12 months. I know my review won't go far and that's fine just a heads up of you plan on doing business with them, BECAREFUL or you'll be sorry
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November 2018 by A Google User
How the f*** do you get ahold of people here, called this place 3 times was on hold for 10 solid minutes all 3 times and I have called on different days also, this is why I hate banks and hate having them hold my money that I can't get to because you can't get ahold of anyone it's pathetic and aggravating as f****
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July 2016 by gene goecke
It's been great for 60 years
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May 2016 by Michaelkyu _
WAY WAY different from the First Financial Bank in Downtown Middletown that's for sure, its a big building with many more drive- thrus
