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January 2024 by Erica Smith
Thanks ?
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October 2023 by Sarah Flick
Absolutely horrible experience! Dentist was rude and not helpful. I was having severe tooth pain and he did a cold sensitivity test and it hurt me to the point I jumped out of my chair! He gave me two options pull tooth, or root canal. He said it would not be covered by insurance! I honestly am in so much pain and upset
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October 2023 by Melodie Rogers
Every time you make an appointment, expect to wait a few hours before you are seen by the provider. I make my appointments at 7:30-8:30am and am still not getting out of the doctors until close to noon. It messes my schedule up, as I need to be at work, and am missing valuable pay time due to this practice always running behind.The atmosphere always has tension in it. Everybody seems overworked and unhappy.I’m going to switch locations due to these issues. Hopefully one day I can switch practices as a whole, as PHS is biting more than they can chew with incoming patients.
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October 2023 by Hailynn Earls
Wish I could give 0 stars, horrible wait times and not a kid friendly dr at all, to many people waiting in waiting rooms for different things, they have sick people sitting w the kids , my sister and I waited 4 hours for her kids 4 year old , and 2 year old check ups
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August 2023 by Lynn
Extensive wait times at Verity location. I wish I could give no stars. I spend at least two hours here at a time from the arrival of my appointment till the end. They double book and allow patients to be seen during their visit for more concerns than what they scheduled for, causing longer wait times for all other patients. Trenton location is the BEST as far as staff friendliness, cleanliness, wait time, and providers.
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August 2023 by Jason Balonek
I love this place. Everything is there. I get subscription there. They have dental, eye doctor, you can get your blood work done there. The people are friendly and really not much of a wait. Now say all that they fo not do surgery
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July 2023 by Abby George
made my appointment for 7:45. arrived at 7:30 before anyone else and 4 other people got called back before me. insanity
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July 2023 by Jessica Taylor
I love the location in Trenton! The front desk is super friendly and the staff is great. My dentist is AMAZING! This is saying a lot from someone who dislikes dentist visits.
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July 2023 by Stay'cee Brandenburg
My experience here has always been good/ bad/ alright. My kids have been going here for the past 8.5 years. My experience with the staff has been 8/10. I've only experienced 3-4 rude staff members in my 8.5 years. So not too bad.!! Mainly with the dental secretary. I've always had a good experience with the medical secretaries and staff and with the dental specialists themselves, but the staff that you check in with for dental hasn't been very pleasant. Other than that, it's a great place. Just wish that it wasn't so hard to schedule an appointment for dental, maybe a waiting list would be helpful for scheduling and more online access for scheduling appointments and leaving messages instead of long call hold times.
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June 2023 by madison burnett
EVERY single day the last 2 weeks i’ve been calling just to hear the music play for 10min at a time until it hangs up on me. can’t get ahold of anyone no matter how hard i try. no matter the time of day. also one of the schedulers marked me as “no show” which almost got me dismissed treatment for a year but that wasn’t true so it took an hour to dispute it & they told me to call back to schedule. still waiting to make that appointment, called 3 times this morning still no answer. again, i’ve been calling every business day the last 2 weeks. this is crazy. i’ve been struggling health wise for a month now because i can’t get anyone to pick up the phone so i can talk to my doctor! & the ladies at the front are always texting away or gossiping with each other as i stand there waiting to get checked in. i genuinely hate having to come to this office because it’s the most unprofessional medical environment i’ve been in but i love my dr so i put up with it. but i can’t even get in to see him bc nobody returns my voice messages or answers the phone. ??♀️
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May 2023 by Sara Azim
I don't know why people write such bad comments. But I go there every half a year, I never had a bad experience. I always get to the doctor on time. the front desk workers and Dr. Melendez are amazing. Thank you !
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April 2023 by Mark Webb
For the past several appointments I spent more time waiting than I did being seen. For example, I had a 9:30 appointment today and got there at 9:15. I finally got called back at 10:00. After vitals were taken I waited some more. After waiting a total of another half hour I walked out. I had to get back to work. Then I got a voicemail at 11:00 asking if I left. Yes. Yes I did...I've decided to pursue another facility in my network. Time to move on.
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March 2023 by Jeremy Hann
The staff was very helpful and happy to answer any questions and concerns had at the appointment, even got in earlier than was expected.
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February 2023 by ST3PH G
My 16 yr old us due for his shots and my husband has taken him twice to them trying to get them . First time he took them immediately got treated like he had no Authority to bring him there and he's the biological father had his medical card and ID and shot records and then receptionist refused to let them sign in. And second time they said he wasn't due for his shots when clearly he is or the school wouldn't say he's due for them ?
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February 2023 by Jill Marie
Worst place to go if you have pain in your mouth or any dental needs done, had a scheduled appointment for 12:45 pm and I sat in the waiting area for over an hour and watched other people get taken before mewhen they came in after me.