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December 2023 by Daniel W.
Purchased a Whirlpool refrigerator 11-22-2023. Stated making a loud noise 12-19. Had family in for Christmas called them 12-26 they said out of warranty. Promised they would get with Whirlpool and call us back 11-26. No call back. Talked to store manager 11-27. Promised call back. No call back. Spent 3 hours on the phone the 28th. Got directions from Whirlpool on what Lowe's needed to do so they could authorize a new refrigerator. Can't find anyone at Lowe's that's smart enough to figure it out. Don't shop there.
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October 2023 by J David H.
I went in specifically for wall puddle and needed guidance which I got from a friendly staff. Store was clean and well organized with staff around for assistance. Easy checkout and would recommend.
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July 2022 by Rhonda M.
My hubby & I shop here frequently when we need home improvement items. I buy gardening items all summer & today was no exception. Bought 2 bags of potting soil for vegetables/flowers which was half price because the bags were torn open - great deal! The employees are always friendly & helpful. Many of them know us because we're regulars & go out of their way to assist us. Great hometown place to shop.
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October 2021 by Carol D.
I have had nothing but trouble at the Middletown Lowe's. Purchased an evergreen tree a few months ago and the tree started turning brown and dying. As they are guaranteed for a year, I took my sales receipt in with a picture of the brown tree. First they said it was only guaranteed for 30 days to which I showed them the tree tag that said guaranteed 1 year. They told me I would have to dig up the tree and return it, which I did (this was the manager that told us this)! Next, today I purchased 20 bags of mulch, was told to pull my truck around to the side and someone would load it for me. Waited 1/2 hour and no one showed up. Kept checking with the sales clerk repeatedly and was told to just wait. Finally, my wife and I started loading it, I am 81 and she is 77. A semi-truck driver saw us struggling and stopped to help. Never again will I shop at this Lowe's.
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October 2021 by Jim H.
Quite simply the worst Lowes I have seen in my 51 years on this earth. The store was dirty in my opinion and when I returned an Item the customer service lady was rude. I felt like Was being treated like a criminal trying to pull a fast one. Do your self a favor avoid Middletown Lowes.
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May 2021 by Rhonda W.
Stopped in for one item and left with a cart full. Nice plants and plant food. Got some products for hydrangeas and rhododendrons .. need to make my soil more acidic. I think it's very impressive they provide preferred parking for vets and give a discount. This means alot to our family. They make a point of thanking my husband for his service. Thank you for for acknowledging it.
