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April 2025 by Langstan Hill
Great work!
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April 2025 by jerry evers
Great experience, dropped my car off, completed on time.
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March 2025 by T Nyree
I went to Midas because my car wasn’t blowing hot air. I trusted them to diagnose and fix the issue, but instead, I walked out $500 lighter and still without heat.
When I arrived, Miguel told me my thermostat was sticking and needed to be replaced. He quoted me $500, which included labor, the part, and a full coolant replacement (which alone was about $100). They offered me a $75 coupon, and I agreed.
After waiting 4.5 hours, Miguel came back and told me that even after replacing the thermostat, my car still wasn’t blowing hot air. Now, he said I needed a blend door actuator, which would cost another $500. At this point, they were closing, and I was exhausted. I told them to put my car back together so I could figure out my next steps.
I didn’t even get my receipt when I left. I called the next day to ask for it to be emailed to me—nothing. I called again the following day before they finally sent it. That’s when I saw that the thermostat itself was only $34.99, but they charged me $363.99 for labor.
At this point, I felt frustrated and taken advantage of. I had paid almost $500, and my car still had the same issue. So, I called and asked if, since they misdiagnosed the issue, they would at least install the correct part without charging me labor again.
Brandon, the manager, told me they couldn’t give me a break on labor, but he could try to discount the part. I found the part online for $44, yet he told me their price was $199. When I asked if he could meet me halfway, he told me, “We never guarantee the best price on parts.”
I explained that this wasn’t about the price of the part—it was about the fact that I had already paid for a repair that didn’t fix my issue. His response? He “couldn’t take food off his workers’ table.”
But that’s exactly what happened to me.
And what really stuck with me was what I observed while waiting 4.5 hours for my car—every single customer had a “secondary” issue pop up after their car was taken apart. It made me wonder: was I just unlucky, or is this a common pattern?
At this point, I no longer feel comfortable trusting them with my car. If they misdiagnosed it once, what’s stopping them from misdiagnosing it again? I asked Brandon for a partial refund, and he said he’d speak to corporate and get back to me on Tuesday.
I want to be fair—no one was rude to me, and the customer service itself was fine. But I can’t ignore the fact that I paid almost $500 for a repair that didn’t fix my problem. That’s not right, and I hope Midas will do the right thing by offering me a refund for the misdiagnosis.
I’ll update this review on Tuesday once I hear back from corporate. I really hope they make this right.
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March 2025 by Joe Woycke
Brandon and his guys are great. Very knowledgeable, had me in and out in less then a hour. Went over everything with me, very nice and professional. I trust these guys with my car. I highly recommend this midas.
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March 2025 by gladys miller
As always courteous. Most of the time I can find discount coupons online for oil changes and etc.
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March 2025 by marianne lansdale
They were very nice and professional. Didn't wait to long
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March 2025 by David Deaton
Let me start by saying I'm a retired tractor/trailer fleet mechanic with that being said.. I took my 08 Silverado in just to replace the front brake pads. I knew the rotors were bad I told the service writer I would replace them myself in the spring when it got a little warmer. OK seems simple enough. He did point out by doing that they could not guarantee the brake pads I said that's perfectly fine i understand. . It would have been around $225 .and I said go ahead and do the repair. We'll 10 minutes later he comes back said both rotors were bad which I knew already. Then he says both of my calipers were locked up and bad and my brake hoses were also bad and told me they were not getting any brake fluid and it was gonna cost over $1200. Well I refused the repairs got my vehicle and left.
Well I worked on it yesterday myself both calipers had been previously changed both inside still looked brand new the bendix and seals looked great. They pushed back great so I could get the new pads In and over the new rotors. Brake hoses also been replaced still had the shiny gold color on them looked fairly new excellent condition. Everything went back together without a hitch. So how is it the service writer told me all this stuff was all bad and it was not bad. He lied to my face tried to rip me off? That's not a good way to conducr business in my eyes.
Not to mention the mechanic power torqued
All my lugnuts which had to be broke loose with a very large breaker bar which in turn they was so tight I injured my lower back trying to break them loose. It's a good thing I didn't have to change a flat tire beside the road somewhere I never would have got them loose. So my total cost of repairs $150. New high end brake pads and ACDelco rotors. That's a long way from over $1200 .Just because I'm a senior doesn't make me stupid and I deserve to be treated fairly and some sort of honesty.
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March 2025 by Elizabeth Elam
I made an appointment 3 days in advance and still had a terrible experience!!!! Dropped my car off and after 2hours of waiting they never even looked at my car! Took my car and left I will not be coming back
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March 2025 by Courtney Dalton
Brandon has helped us out so much, working with us on spreading out the work that I need done over a course where it's affordable and lists them by priority so I get everything taken care of as smoothly as possible. 10 out of 10 would recommend
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March 2025 by Yuliana Díaz Duarte
AMAZING AND HONEST JOB! The guys were very kind to me and helped me with my car anytime I needed.
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March 2025 by carol embry
Went in for a flat tire and they were really busy. They fit me in and got my tire fixed as soon as they could. I appreciate that they got me in with their busy schedule today.
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February 2025 by Evan Birkhimer
Very helpful for anyone with not a lot of finances at their disposal
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February 2025 by Garrett Colby
Part markup is ridiculous. Service was quick. 1200.00 for brake pads and rotors all 4. Would never go here again.
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February 2025 by Kaylee Seals
They were great!!
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February 2025 by Mildred Barnes
Ben and Steve definitely provide great customer service . This was my first visit and will be a returning customer . Thanks for your great service .
