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December 2023 by John R.
I have seen first hand the workmanship of many of the technicians within this company. many of them look and act like they are still in high school. aimlessly wondering around the shop location. not a lot of work being performed. very unprofessional looking. the service manager is very professional but does not stand behind his technicians. the store manager is very rude and snobbish. the sales team is very knowledgeable and I would recommend purchasing a vehicle from that location, but would strongly suggest getting repairs done at another location.
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November 2023 by Melissa Clemons
Price quoted to me when I called wasn’t the price that they tried to charge me. This is the second time this has happened to us there, the first time for a transmission service, this time for an oil change. They quoted me 59.99 over the phone, tried to charge me 74. I questioned it, and was told that they didn’t tell me 59.99. Then told me that the price for parts alone was more than 59.99, but the price for parts on the receipt was 40. They told me an oil change was 79, which isn’t what they were trying to charge me either. I was then told that the price was higher because my car required more than 6 quarts of oil. The receipt clearly stated that they used and charged me for 6 quarts. I don’t tolerate dishonesty or price changes without reason or discussion. I will not be back.
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November 2023 by Jason Brelage
Chelsie was great to work with through the entire purchase. Even after the purchase was completed she still kept the communication open. Devon was very knowledgeable going through the signing process. Overall a great experience!
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November 2023 by Lisa Watkins
Our experience was good with the sales staff and the finance office, for which we paid cash.Then there was much disappointment with the owner of Cronin when he tried to back out of agreement that was made. We agreed on a price that included a repair. Supposed repair didn’t fix the problem. We ended up fixing it ourselves. We had a text message that confirmed the agreement so we did get the agreed on price. It definitely cultivated distrust for this company.
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November 2023 by JMJ
I Purchased an EUV in August 2023. Informed the salesman I wanted an EV. It was specified that I put lot of miles on my vehicle. He showed me to another manufacturers vehicle he had on the lot. He could have steered me to any other vehicle, but he listened to me.I have since come in for service and was treated with respect.I will only purchase from this Dealership,Thank you for your integrity and honest treatment.
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November 2023 by Drew Robinson
Robert Ingram was very easy to work with! Any experience I had with any team member at this location was great. Would highly recommend buying a vehicle from them.
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November 2023 by Jessica Anderson
Once getting through the automated system and actually speaking to someone in person this was a smooth transaction. They came and picked up my vehicle because I worked during normal operating business hours. They took it, they tested it and returned it home. In excellent condition could not say better things about Sierra and her crew and Roy McKinney for looking at the vehicle so quickly. ? top notch service as well as customer service ?
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October 2023 by Shane Gilliam
I was a customer over five years ago. Recently, I came back, my first choice of dealerships. I needed a new vehicle, my wife needed a new vehicle. I reached out to Roman, told him my situation and he got to work immediately. He made sure he got both of us taken care of.Even making videos of cars out in the pouring rain, just to make us happy. Every issue was resolved by him and the finance team! We’re both very happy and impressed with the above and beyond service there!Thanks all, for treating us like family! I’m quite sure, when the time comes, we will be back. I’m also quite sure we’ll get exceptional service, as always!I have to say, almost any situation you’re in, they will work with you. I’m sure if you just give them time, they’ll find you a vehicle too!All the best,~Shane
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October 2023 by Fred Eck
The Cronin team was great to work with!Robert, our sales guy was attentive and helped us find a car that fit our needs. Was zeroing in on 2022 low mileage Escape and they made us an even better offer on a 2023 Escape. Robert set the bar high on customer service.The sales manager, Bob, worked with us and our sales rep, Robert, and Devon, finance mgr to make the sale come together.We are now the happy owners of a 2023 Escape!
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October 2023 by Mark Webster
Wonderful experience. The entire staff was accommodating. Our sales guy was Roman Barylo and I recommend him to anyone needing a sales guy. This dealership actually seems to have integrity unlike many Ford dealers in the Cincinnati area. Great work team! We will be repeat buyers.
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October 2023 by Angie Casselman
I had the best experience at Cronin Ford. Roman was on it! Sending pictures and videos within minutes of my initial inquiry. I showed up to look in person and car was spotless! The finance department was just as great. They were efficient, helpful and happy to answer any questions (even though they had closed?).
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September 2023 by Marissa Warren
Chelsie and Devon were phenomenal! I had such a great experience and left sooo happy. Thank you so much! It wouldn’t have been the same without these two. Very helpful and informative.
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September 2023 by Ashley Gulley
Wonderful dealership that went above and beyond on the purchase of our new 2024 mustang. Roman, Bradley, and the entire staff were friendly and helpful. Would absolutely recommend everyone to come check this dealership out before buying your next vehicle.
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September 2023 by Joshua Loper
Great experience buying my truck here! Jonathon Risheberger is the best no pressure salesman he took the time to go over 3-4 trucks with me until I found what I wanted never once pressuring me on any of them! He just kept telling me he wanted to find me the truck I wanted! General manager was super great to work with as well. I will be back in the future!
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September 2023 by Kyle Hebl
Bought a beautiful Mustang from Cronin Ford North from out of state. The process could not have been easier due to Chelsie and Devon diligently working with me and providing extra videos and pictures of the car. By the time I got the dealership, there was no time wasted and I was out with my car expediently. Best car buying experience I've had.
