-
January 2024 by Debbie Campbell
All who work at the Middletown Allstate office are top notch employees. They make the purchase of insurance less stressful by spending extra time helping you get the plan that is best for your needs.
-
January 2024 by Janell Collins
Tammy knows her stuff for sure! That’s exactly why I chose her agency to handle my insurance needs!
-
August 2023 by Beth Perry
I just recently moved back to Ohio from Nevada and trying to find an agent can be distressing sometimes but Tammy was a huge help. Talked me through my needs and gave me all that I needed. She's been a great help when I need her. She is highly recommended!
-
August 2023 by Mary Johnson
Janell was amazingly helpful and saved me SOOOO much money on our car insurance! I'd recommend this agency to anyone looking for an insurance policy!!!
-
May 2023 by Hannah Harber
Oh I love Tammy & Libby!! So very kind, caring & helpful! I feel I get the exact insurance I need at the best price!!! And they are always there when I need them!
-
April 2023 by Mary Swartz
Tammy is very responsive and easy to work with. Wonderful customer service and fast answers to any questions/concerns. Highly recommend!
-
March 2023 by Sarah Davidson
I’ve always had the best experience with Tammy and her staff! Highly recommend if you’re looking for Insurance. The staff are professional and actually care about their customers and their needs. Thank you Tammy!
-
January 2023 by Scott Rich
I had a claim and Tammy Mann helped a lot with using the app and getting my claim settled very quickly! It is nice to have a local agent that is so helpful!
-
December 2022 by Greg Jordan
Tammy is the best insurance agent I've had since I was young, always willing an ready to help resolve any issues as well as make sure I'm completely covered an as cheaply as possibly, I won't ever change insurance unless she retires.
-
December 2022 by Darlene Claspill
She's a wonderful agent who cares about her clents and her secretary Libby is a sweetheart.
-
March 2022 by Erika NEWTON
Tammy is the best insurance company that I ever dealt with very nice n friendly and knows a great deal n policy’s! Would recommend this agency to my friends and family! A joy to work with!
-
March 2022 by Dawn Arden
Always pleasant and Helpful. Works to give me the best rates for all my coverage needs. Highly recommend her.
-
March 2022 by Sheila Wright
Tammy Mann’s Allstate Agency is fantastic. She really takes the time to understand my needs and is always there to answer my coverage questions.
-
March 2022 by Tracie St.Martin
Only regret is not finding her years ago.
-
February 2021 by sasha write
Extemely rude, uncouth and unprofessional. I called to dispute a bill i recieved from collections 2 years after canceling my policy. I have receipts from my bank as proof of payment history so it wouldn't have been an issue, just needed to forward the info to her. Instead of cooperating together to resolve a simple clerical error, Tammy Man became extremely defensive and accusations l. She talked over me, asking the same irrelevant question over and over to which i answered repeatedly. She was so argumentative right off the bat. Super condescending and loud.And all I was wanting was to send her my bank statement as proof that the direct deposit transaction was paid so that she could correct the fault in the system and collections would stop persuing me over a false claim. She kept bringing up unrelated subjects pertaining to my financial status, even going as far as questioning my ability to keep more than $200 in my bank account. "You have an extra $200 JUST LAYING around in your bank account? Pluuuhleese! Hahaha!" She literally laughed in my face, I guess she was trying to insult my financial status? I responded with a yes, i am on a strict budget where i know there is a certain amount of money my account at all times. To which she responded with "So you mean to tell me, you dont even balance a check book? Like, do you even know how? So you just let your money pile up and assume you have enough funds to pay your bills? Haha. Obviously not bc you didn't pay this one." Yes, this is a real converstion i had with Ms. Mann. Its unbelievably childish customer service. Unacceptable. Completely embarrassing on her behalf.Even if a customer is wrong, in this case i was not, you do not interact with people this way. Word of mouth travels fast and far and honestly i am appalled at the level of disrespect i recieved. I HIGHLY caution anyone who is a working class citizen, who wants to save their hard earned money for affordable and HONEST service they can trust to seek coverage elsewhere. A small mishap which was easily solvable turned into an accustional, confrentational, "he said/she said" childish experience with no resolve. She should learn some manners and also take a class on customer service and business etiquette. Absolutely unacceptable.I will just fax my proof of payment to the credit beauro, no worries and thanks for the complete lack of cooperation. It will be resolved one way or another. I sincerely hope she has learned a lessen at least and will pay closer attention to her receptionists and billing department. Aside from poor customer service, taking people's hard earned money is more than enough to discredit your reputation as a trusted business.
