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April 2024 by Yvonne Lunsford
I come into this UDF, quite a lot, because I'm a junkie for their ice and ice cream/shakes. Everyone working here tends to be very upbeat and friendly. They greet customers when they enter the store and work hard to meet their needs. They are just people of the community and make everyone feel welcome.
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March 2024 by brandon hall
Listen, I sympathize. Working at a 24hr gas station, a franchised one at that, probably is a little rough. Still though, the staff sometimes come across worse than the Wal-Mart staff, notorious for hating their jobs and letting it show. My time in there is typically brief. Ice, donuts, or milkshakes; which are all phenomenal lbr. No seriously their ice is really good, i know it’s random but If you buy ice, you’ll like their ice. Also those speciality donuts, wow ?. Best shakes in town also… second only to Sonic.
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March 2024 by Joseph Schimmel
Very clean store.
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February 2024 by Tammy Woodworth
Love the ice cream and employees
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February 2024 by Kaylene Etheridge
Fast and friendly service. Needs a deep clean.
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December 2023 by Alyson Tolen
Today is Thanksgiving 2023. In an attempt to have a fun Thanksgiving memory I took my 5 year old out to find donuts and decided to go to UDF because he loves all the sports donuts. We proceeded to pick out 6 donuts for our family at around $8.49 (according to the sign). I realized once we got there I forgot my debit card and only had $12 cash so it would have worked out perfectly. We took our time picking out each person's individual donut and we were so excited. When we go to check out the total came to $17.80. I told the very rude lady working what the sign stated. She said well the specialty donuts are more. I told her I didn't have enough to cover that because I only had cash. I asked if she wouldn't mind selling them to me at the $8 price since it was a mistake and they were 1 day old donuts anyway. She said no. My son was so confused and sad at how the lady was treating us. I only ended up purchasing the one donut for my son because i was so embarrassed. I said are you just going to throw them away and she said yup, turned to her coworker and said, "trash em". How sad and belittling in front of all those people. Just a mom and her little kid being made to feel worthless. It looks like, according to the other reviews on this page, this store has a horrible problem with customer service. I would advise retraining your employees and maybe teach them to have a little compassion in situations like this. This was a really bad look for UDF and made it feel as though you are a very heartless company. I've worked in customer service for years so I understand being upset to work on holidays but this was just plain cruel.
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October 2023 by Sabrina Bylkas
Shakes are great employees stand around don't help when busy and hate their lives......
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June 2023 by Chris Fraley
Ice cream was delicious but the staff is very unsanitary. They do not wear anything on their heads to cover the hair from falling into the ice cream. I’m literally standing here watching a woman make one right now and watched hair fall in the vanilla.
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June 2023 by Deborah Taylor
Quick trip in and out. Bit pricey, but when toy need creamer in the middle of the night, you can bet they will have it.
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May 2023 by Naomi YellowRobe
Connie the old lady is racist. She followed my husband out and began to write down our license plate number because she thought he stole a Red Bull even though he paid for it. She needs to be fired.
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May 2023 by Kimberly Gardner
The people behind the counter are rude, also got a large milkshake the milk was bad would not replace it said he had been serving that milk all evening and I told him well you've been serving everybody sour milk
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May 2023 by boo radley
Watch your back in this area.There are homeless marauders on bicycles watching you park and may be waiting at your car when leaving the store.Dangerous area!!!
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May 2023 by neptunescalper
Great staff, they need a raise for some of the stuff they have to deal with
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March 2023 by Billy Nicholas
Horrible customer service and extremely poor management. Went in like I do almost daily and was refused service because I asked to be be rescinded so I could use my own udrive instead of fhe employee scanning her own. I am definitely going to take my business somewhere else. Employees like that drive business away and shouldn't work for the company. I even called corporate and they didn't even bother getting my information to recieve a follow up from anyone.
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March 2023 by Robert Lawton
Pump 14 gets stuck at "Enter u-drive card" can't press no. Drove over to Shell where pumps work.
