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November 2023 by Rob Palmer
Very poor customer service on a Saturday
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May 2023 by Gerry Siebel
Unlike most of the reviews on here, I've had no problems with this branch. I don't go there very often but I've always received good customer service, last week I opened a CD. Very pleasant experience.
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May 2023 by Chinhour Han
I deposited the cash to the ATM for $405. The ATM was error which means that I am not able to get that back cash or into my bank account. I already called the bank. They said t that will take about 45 business day and now almost 2 months already, I had not received the money. I’m so disappointed.
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March 2023 by Stephen M. Gayheart
This is a terrible branch,I bought a car needed notary no one available,also needed a merrideian seal stamp three days later no one until later that afternoon.poor service ,I have been a usbank customer for 20 years!!
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October 2022 by Stephanie Gregory (Stephy Lynn)
There an OK bank. But slim on locations if you travel and they ain't afraid to take multiple overdraft charges to the point of no catching up. ATM fees kill me. But I guess its a bank.
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September 2022 by Christine Autry
You want my honest opinion, you are going to get it. This is one of the worst branches I have ever dealt with. They are rude ?. I wanted to buy pennies from the feds they said they don't do that. Well that's a lie went right down to Amelia and got a box. They don't want to help you or wait on you. When I did get a box there they told me I could not turn them back in for the money. Never been told that by a bank before. Horrable customer service. Even though it is closer to me to go too I would rather bank somewhere else. If I could not give a star I would.
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July 2022 by Natalie Janzen
I had deposited a check and it had a 7 day hold put on it. I needed the funds sooner to pay off my car. I was told only a branch manager can change the hold time. I called the branch and asked to speak to the branch manager. I left my first name only and my cell phone number. The branch manager called me back and then proceeded to lie through her teeth- she says she called and wasn’t able to verify the check to release it sooner. I said how is that possible when I didn’t even give anyone my account information to look at. She continued to lie to me and stood by her story that she called a couple of places to verify the check. There is no way that was true considering they didn’t even ask my last name or pull up my account. Clearly she was too lazy to do her job and I wasn’t going to waste any more of my time arguing with her. But if that is the leadership there…YIKES! Horrible customer service.
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May 2022 by Sydney Winter
Worst bank I’ve ever been at. Opened an account and it was put on a hold due to a bank tellers mistake. They were unable to fix the problem or give me any answers regarding a time period or when I could get my money. Because of this my auto draft payments could not go through my account resulting in late fees with no compensation from us bank. The bank tellers were all extremely rude and seemed to have no clue what they were doing or talking about. Two of the occasions I had gone in I had witnessed customers with same problem I was having due to their bank tellers making mistake within their account. Would never recommend in a million years.
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October 2021 by steve stamper
I wish they never closed the one in Meijer. ATM never works, always closed!!
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September 2021 by Joseph Kane
Drive through ATM was down
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July 2021 by steve smper
I wish they never closed the one in Meijer. ATM never works, always closed!!
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May 2021 by Rich AVERY
One car I front of me 3 cars in Other lane went through. I'm still sitting here.. 20 minutes lobby is closed
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November 2020 by Jonathan J Magee
US Bank trails chase significantly with its online user experience but the people at this branch made me stay for 8 years. I used to love going to this branch specifically because of the friendly staff. But lately the tellers were not friendly and seem annoyed to have to have to even help costumers.
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January 2020 by Susan Gifford
Nice enough, but can you please build out an awning over the ATM?
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January 2019 by John Harper
The employees and managers are friendly. They even say hey when I run into them in town.
