Verizon offers a positive experience with friendly and knowledgeable staff. Customers appreciate the helpfulness of team members who explain device features and assist with plans. Staff like Tristan, Charles, Steve, and Eric are praised for their professionalism, patience, and ability to make the process smooth. They often go above and beyond, helping lower payments or directing customers to other stores when needed. Overall, customers feel confident and satisfied with the service, and many plan to return for future assistance. The team’s dedication and helpful attitude create a welcoming environment for those seeking phone plans and devices.
5 star service the moment I walked in the door! Techs are super knowledgeable and great at explaining new features on phone. All around great experience!
February 2026
Tristan was a awesome Sales associate he helped me get a new phone and helped to set it up to use, I recommend anyone else to check out Russell Cellular
January 2026
They are always so helpful and work for the best interest of the customer.
