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January 2023 by R D T
Worst bank to finance a vehicle. My credit union would send my payments in automatically and the bank would process them until after the grace period and then hit me with late fees. I called for a loan payoff amount and was told the amount and a check was sent for the told 10 payoff amount. Two days later I got a call from Consumer saying that the 10 day payoff amount that I paid was short. They had no record of me calling 2 days prior for the payoff amount and charge me an extra $75. Total rip-off bank.
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July 2022 by Rhonda T
Worst bank to finance a vehicle. My credit union would send my payments in automatically and the bank would process them until after the grace period and then hit me with late fees. I called for a loan payoff amount and was told the amount and a check was sent for the told 10 payoff amount. Two days later I got a call from Consumer saying that the 10 day payoff amount that I paid was short. They had no record of me calling 2 days prior for the payoff amount and charge me an extra $75. Total rip-off bank.
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July 2022 by Emily Jenkins
The company I work for has been trying to get a credit reference for a company that has an account with them for 2 weeks now. I have called 3 times, left messages every time and sent an email and have not heard a single thing back. Ridiculous. And even though I dont personally have an account with them, based off this experience, will never and would not recommend to anyone
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May 2022 by Cheryl ann regina Dailey
I was over drawn ,63 cents did not know it. Someone took out double the money. I was told I had to put money in bank before they would cash it. I did we have been at consumers over 40 yearsI knew the person and I have always been nice to all the girls. This time she wasn't pleasant at all. I can't even write a check for 20.00 to someone they won't cash it. It's a shame
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March 2022 by Kimberly Johnston
well i give less than one star if possible. currently tring to hire a lawyer to fight the fraud in this company. I set up ACH withdrawl for a loan with them. they take payments out on days NOT authorized and then they miss taking out payments. then they want to charge you late fees and say your loan is late when they didn't take the payment when authorized. I do not recommend this company to anyone
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June 2021 by John P.
I have no experience with the banking side, but if you are looking to get a construction loan, don't walk... run away! I worked with Anthony Mattioli for 6 MONTHS. He told us what we needed to do, including selling our current home. We did everything we were told to do, Anthony started stalling and taking forever to do things. Finally, our loan goes to committee. It is denied. He tells me they didn't like that i was going from an hourly postiton to a salary position in the middle of the process.. it looked suspicious. I told him i would get documentation of what was going on. He acted like it didn't matter. I then spoke to Dan Eshler. He told me he would rework the loan and asked if we could put more money down.. we said yes. This was never even offered as a possibility for fixing the problem before. The next week it is denied again for not having enough money in the bank for reserve... which was NEVER mentioned as a problem before. So now i have wasted 6 months and sold my house for nothing. Way to go guys! All they could tell me was they didn't want to put me in a bad spot... as if selling my house to do this hasn't put me in a bad spot.
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June 2021 by John P
I have no experience with the banking side, but if you are looking to get a construction loan, don't walk... run away! I worked with Anthony ******** for 6 MONTHS. He told us what we needed to do, including selling our current home. We did everything we were told to do, Anthony started stalling and taking forever to do things. Finally, our loan goes to committee. It is denied. He tells me they didn't like that i was going from an hourly postiton to a salary position in the middle of the process.. it looked suspicious. I told him i would get documentation of what was going on. He acted like it didn't matter. I then spoke to Dan ******. He told me he would rework the loan and asked if we could put more money down.. we said yes. This was never even offered as a possibility for fixing the problem before. The next week it is denied again for not having enough money in the bank for reserve... which was NEVER mentioned as a problem before. So now i have wasted 6 months and sold my house for nothing. Way to go guys! All they could tell me was they didn't want to put me in a bad spot... as if selling my house to do this hasn't put me in a bad spot.... Read More
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April 2021 by James Miller
It's a pleasure to do business at the Minerva branch...staff are friendly and helpful!
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June 2020 by birdman 08
Won't even cash a check that is drawn on them with a driver's license
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September 2019 by Cheryl Ann Dailey
Love love love this place. Get fast service andhelp with checking
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April 2019 by Jeff Elkins
No complaints so far! Very nice new building.
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March 2019 by Mandi Herrington
This place is ridiculous. I have several accounts here and have for over 10 years. But it seems like there is always an issue when I want to cash a check or make a withdrawal.
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January 1970 by Laura adel G.
First , Consumers is not a member of the BBB. Also, when my friends and family call and tell me that their SS checks have posted to their accounts, Consumers does NOT. Major Banks post the SS payment when it is sent to them. Not Consumers. I would like to know why. This is November 1, 2014 and my family and friends have their SS payments, posted, ready to use. I do not. And to top that off, it isn't even showing as "pending". Why? What are they doing with my SS money, except gaining interest on it before they post it to our accounts. This is wrong and I am going to report this to the The National Bankers Association. Perhaps Consumers will explain the delay of our monies. Either way, I am going to go to a different Bank, one that gives me the SS money when sent by the SS Administration.
