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October 2025 by Rodney Brown
Great place to find anything you need.
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February 2025 by Adam Reynolds
not a bad place, but when it gets busy they ALL come at once
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August 2024 by Lucas L.
Great!
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August 2024 by Clinton Benedict
Rude workers with attitudes when asked for help and when checking out. Not worth the money spent.
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February 2024 by Chris G
Always friendly staff and very detailed store layout.
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December 2023 by Molly Genara
Hardware store
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July 2023 by A M
The most disrespectful manager I ever had the displeasure of interacting with. I dropped off a screen door and screen window to be rescreened around noon on a Wednesday. The gentleman working the counter explained the person that does the rescreening was out the next couple days but should have mine done Saturday or Sunday that week, no bid deal. On Tuesday the following week I had not received a call so I called them, the lady tells me my screens are next to be done. Now it's Saturday (five days after I was told they would be done) and have not received a phone call to pick them up. I called the store, the screens still are not done and may not be done until Sunday. I tell the gentleman on the phone I will be in to pick them up and I will just take them somewhere else.......this person hangs up on me as I try to explain why I am choosing to take my business elsewhere. I did not use profanity, I didn't have an unpleasant tone yet he hung up on me. I asked to speak to the manager when I arrived to the store, I was told he was in the RR then was told he left for lunch. I learned from the three employees that the manager would have been the person on the phone with me that hung up....on a customer! I will never patronize Busy Beaver in Minerva or suggest for anyone to go there for anything! I couldn't imagine going to any other store in Minerva and having any of their managers be so disrespectful like that.
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November 2022 by Paul Paumier
Everything is outrageously expensive...here...pliers, screw drivers, nuts and bolts, power tools are way over retail!
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October 2022 by Bradley Michael
Friendly and courteous service.
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October 2022 by Terry Beadle
Had what I needed.
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October 2022 by Tom Rickels
Staff is always helpful! Great place.
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September 2022 by Tom Kishman
Great to still have a local hardware store in Minerva.
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August 2022 by Bob Tuel
Very Quiet StoreNice Young Lady at The Check Out an a Very Helpful Man Answerin My QuestionsI'll Be Back
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April 2022 by Ashley Kinsinger
Today was the first time I've had a bad experience in the store, but it's definitely going to make me think twice before coming back to spend money again. We bought a generator this winter and some other things, spent over $1,000, and earned $20 back in rewards certificates. Went in today, as we noticed they were going to be expiring and was told you can't use a rewards certificate towards a sale item as it’s considered “double dipping.” Mind you, this is NOT a coupon, it's a REWARD for spending over $1,000 in the last few months, basically the same concept as a gift card. This would be the equivalent of Giant Eagle telling you that you cannot use your Fuel Perks today because their gas is cheaper than Marathon down the street, it just doesn't make a lick of sense to me. Name any other store- Best Buy, PetSmart, Giant Eagle, Michael’s, TSC, Office Max, GameStop etc. none of them have such an absurd policy with their rewards. Went as far as reading the Terms and Conditions of the Rewards Program when we got back home, but I’m actually not seeing anything about how it can’t be used on a sale item. There is, however, a snippet stating the following “* Stores are independently owned and operated and reserve the right to modify the points earned by product. See your local True Value Rewards store for details.” I’ve emailed the Rewards Customer Service team for clarification, but it would appear this could be a modified rule for this location, but I guess we'll find out. I really wanted to shop local, but this experience is why I usually choose not to. It feels kind of like a petty slap in the face for choosing to spend my money there.
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December 2021 by Dan Roberson
The blatant and disrespectful treatment of employees in front of customers. One of their "managers", Jim, came to a coworker's other place of employment to harass them about True Value issues. A similar issue has occurred in the True Value store as well in front of customers with Jim again. Pathetic display of brand awareness with this type of management.
