-
August 2023 by Don conant
In and out with the perfect recliner .I have been buying my furniture from them for years and years.Huge selection of quality furnishings .
-
June 2023 by David Alexander
Says in store showroom. Arrived to be told no such thing is here
-
April 2023 by Chandra Salaam
I contacted the warehouse to replace a 30 year old bed frame. Maria answered the phone and I explained to her what I needed. She did not hesitate to help me. I texted her pictures of the frame per her request and within a few days later, Maria was texting me with good news. She said I think we have it, but bring it with you so we can compare the two.When I arrived at the warehouse, they located Maria for me. Her and another associate came out and examined the frame they went to get the new one.This is where the customer service went beyond my expectations. They took me inside the warehouse and cut the box open and pulled out the frame to make sure it would work. I told them it was a queen, but once they took it out, we realized it was a full which required them to open another box. I felt so bad. They didn't mind at all. They went to get the full size for me. Meanwhile, I was explaining to Maria about how my dad purchased this bedroom set over 30 years ago because my husband and I were coming home to visit from the military and he wanted us to have a nice stay, so he bought a brand new bedroom set from Wayside. It has truly held up. My dad passed away in January and my mom unfortunately fell ill right after. The frame bent because she couldn't get out of the bed and it took my sister and I to get her out, thus the reason for the new frame.I have no doubt that Maria could feel what I have been going through over the past few months. When it was time to pay, she said it would be on them and that I could have it. It took everything in me not to break down and cry. I am so grateful for her. This act of kindness is what good customer service is built upon. Maria saw me through from the beginning until the end. I appreciate her more than she will ever know. Thank you Maria.All my furniture is from Wayside and I will continue to recommend them to all my friends and family.
-
December 2021 by Stacy Brentlinger
Had to have the back of our sofa fixed. From start to finish best customer service! Jennifer was wonderful! We dropped it off on Friday and it was done by Saturday. We will definitely be coming back for our next furniture needs.
-
June 2021 by Scott G
Quick and friendly service. Quickly and satisfactorily resolved issue with damaged item from order.
-
April 2021 by David Kinlan
From the young lady I spoke to in the office to the warehouse people were very friendly had a full trailer of Ashley furniture took a little over an hour very satisfied thank you
-
January 2021 by Stephanie West
The staff was great
-
December 2020 by Carol Archer
A bit of a wait in line but the customer service was excellent.
-
June 2020 by Sara Berghauser
We went to Wayside and got a new table and chairs for our dining room and they sent us right to the warehouse to pick them up we pulled up, signed in, and they brought our stuff out and put it in our truck they were very friendly and fast! And our table and chairs we love very much!
-
May 2020 by Barbara Liberty
Love wayside and the staff was great loading my end tables.
-
March 2020 by Renata Wischt
Bought a 6 piece dining table and buffet that was delivered about a month ago. Buffet is good condition, however the dining table does not appear to be very sturdy. Veneer top is cracking already and we pretty much only look at the table rather then eat at it. So I definitely expected more then a month out of it.
-
February 2020 by Esther Staples
This was our second visit at Wayside Furniture. For this visit we had a Great Experience with Tyler. His service was Excellent! As he was patient, attentive, at a rechable distance when needed and very courteous. As a family we had some thinking to do and a decision to make but he was great with us. Thank you Tyler!
-
February 2020 by Courtney Goebel
I live nearby and saw this place in passing. Therefore, when deciding to buy furniture, I went to check it out. They had a wide selection and salesmen were nearby. I wasn't pressured into a sale and had plenty of time to pick out exactly what I wanted. The lady at the front desk was super friendly and had me checked out in no time.
-
February 2020 by Pamela Sweitzer
Big run around on delivery from wayside due to parts not being available in box at warehouse .... Floor model was to be delivered per Brandon supposed manager but he gave different delivery time then told compared to what was put in their system. Devon straightened out the situation but this was after going through story again and again. Hopefully furniture is as stated as far as quality!!!! Gift card coming per Brandon night of sale - if this turns out like his scheduling a gift card will be another disappointment ?!!!! Cash and Carry only people...quality unknown...be careful
-
February 2020 by Crystalee
Service was great Tyler was a great salesman he was not pushy jut he was there whenever you needed him he was patient with our questions. We ordered a sectional a couple of yrs ago and it still in shape and a good piece of furniture
