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September 2022 by steve wilmot
Went to this bank to try and open an account 40 minutes before they closed and was turned down. Sat for 15 minutes waiting just for me to be told the systems “went down” and I had to leave right at 5 (literally right at 5) when they closed. Looks like I’m going elsewhere.
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September 2022 by Melissa Calhoun
My husband and I had the best experience working with Nisreen! She was SO kind to us, super knowledgeable, and quickly followed up with me when I emailed her a question after our appointment. Wonderful service!
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June 2022 by John S.
Even as a "Chase Private Banking Client" service from Chase is deplorable. The Monroe branch has been helpful on most occasions but service from corporate is quite unacceptable. I'd suggest banking with LCNB if in the Monroe/Lebanon area.
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October 2021 by Shawn OHare
Went here to do some banking. The women helping me seemed annoyed i wanted her to count my money and made comments like "its not that hard to count". They have to count my deposit anyway. I dont know why she has the attitude. It was 9am. She shouldn't work here if shes gonna act like counting money's an inconvenience
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February 2021 by Austin J
Went to exchange larger bills for smaller ones as I have done this on many occasions. For whatever reason the bank teller refused to give me service and exchange my money. Terrible customer service.
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May 2020 by Enrique Mtz
Great service from always friendly staff.
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September 2019 by Metro Pcs
Excellent service, friendly staff,
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August 2019 by Gregg Linville
Nisreen and Jeremy hooked it up! They did a great job of making me feel like a family friend. Very efficient and great at communicating. Thanks guys! I'm looking forward to growing this business with you guys.
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June 2019 by Jocelyn Kelly
My account was breached online, but Chase protected all my accounts and kept me safe. Additionally, the staff inside the Monroe branch went above and beyond to make sure the entire recovery process went smoothly. Thanks Jaden and other team members!
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May 2019 by Jeff Mell
Very friendly and efficient staff at this bank.
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February 2018 by Dolly N.
I have no trouble writing a long review about my experience with this terrible branch in Monroe Ohio. I went to the bank to open a checking account. Waiting for over 45 minutes while the representative struggled to finish the process. After the waiting of 45 minutes and answering her million questions she told me that I cannot open an account without a passport. My first question that I asked her was what do I need to open an account and she said just your driving license. I was not surprised, when I was told to come back the next day with the passport. Next day I went with my passport and account was set up. I deposited a fair amount of money the same day after confirming with the representative that it would be posted in two days and I would be able to send an international wire transfer in two days itself. I go to the bank after 3 days when I was unable to make my wire transfer only to learn that because my account was new I would not be able to make the wire transfer. Of course I was furious as I was told something else when I wanted to open my account. I started to argue with the representative and she said I will talk to my manager and I should come the next day. The next day, manager behaved rudely with me and kept asking me to apologize and threatened me to cancel my account if I didn't apologize. I had to wire some money urgently so I apologized to the damn lady. I don't think I would ever step in that bank. As good as the chase bank is, this experience has ruined their reputation in my eyes. I would not recommend going back to this branch.
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December 2016 by Sarah Russell
Fast and friendly. Awesome bank.
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January 2016 by ACID BLADES
I was greeted as friend and they where able to work with the stuff I did have and didn't have
