-
December 2023 by Dtario
Glad Daniel clarified this is a bank, Thought this was a soup kitchen, thanks Daniel!
-
December 2023 by Muddertrucker94 -
I don't even know where to begin with this bank. For one they totally screwed up my PPP loan during the pandemic and I lost almost everything I had because of it. All because they fail to turn the paperwork in on time. And then not only at this Branch but multiple branches, the ATMs never work. They updated all of them and they still don't work. I work all day long and I don't have time to get to the bank during hours so I deposit cash through the ATMs to cover bills coming out automatically and either I'm not able to deposit or it just takes my money and doesn't credit my account. Will be closing all my accounts and moving to a credit union.
-
July 2023 by Jennifer Rogers
This bank used to be decent but when they can’t even send a debit card to the right address which causes you to go in and write cashier checks then they won’t refund the fees for the cashier checks that they said they would. Resulting in the cost being removed from an 85 year old woman’s account who has had an account with them since they opened the branch near her! Done! And their online app sucks!
-
May 2023 by Gary S.
I have been banking with 5/3 bank for many years but on 5-12-2023 someone was able to compromise my account and zelle themselves $800 from my accounts. I filed a fraudulent charge report which I was told I had to wait for the zelle payment to go through before I could do so. So the next day when it went through I filed it. They said it would take 7-10 business days to process the investigation. After 10 business days I called them and they said the investigation had been closed because the zelle account my money had been sent to has been closed. I was told to file another fraud investigation report which would take another 7-10 business days. They even insinuated they needed to make sure I hadn't zelled a friend my money in an attempt to defraud them. I'm beyond frustrated and out of $800 of my hard earned money. I even received two messages from my banking app that they said were not from them indicating their bank security is seriously compromised. I hope I eventually get my money back or I will have to hire a lawyer to resolve this issue.
-
March 2023 by Daniel Martin
It is in fact a bank.
-
March 2022 by Tim G.
I have used 5/3 for my primary bank the entire 12 years I have lived in Ohio. The name was so off the wall I figured they had to be good. They have been great. My accounts are in the Lebanon branch but I normally use the Monroe branch 45050. I give them 5 stars because they deserve it. I am not a person who needs or desires a lot of sucking up, just a quick and efficient transaction and they always do a great job of taking care of business. Always polite and efficient.
-
November 2020 by Tracy M
Some of the nicest people I have ever banked with. They are serious about security and I feel safe allowing them to have access to my money. The manager is friendly and accessible.
-
May 2019 by Andra Collett
Always great customer service at the monroe Ohio location. Never any issues. Best bank I dealt with so far
-
February 2019 by Krista House
At first I really liked this bank. I've been with them four years now. This past year the customer service has gone down hill. I had an unexpected withdrawal from my account. I tried to transfer the money from another account to cover the cost. Unfortunately you aren't notified of the overdraft till it's already to late. They would not work with me to reverse the 38 dollar fee. Even though I had already taken care of the overdraft, before the next business day. I have five accounts with them, but still that meant nothing. The young girl I talked to on the phone had the nerve to say, “You overdrew your account, but still you kept spending money from store to storeâ€. Again, I had an unexpected charge. Something I thought had been canceled. To me that comment was very rude. Her tone of voice was very rude. I then talked to a Manager who also would not reverse the charge. This was the last straw for me. I was already upset with them. Recently I contacte them about refinancing my home. They sent me a list of personal documents I would need. I sent all the requested documents the very next day. I never got a response back. I followed up with another email and still no response. Apparently I wasn't worth enough money, for this bank to care. Then I had a manager call to see if they were doing a good job. I explained to this manager how I was concerned. I told him about receiving no response to my emails. I'm not sure why he even called because he was shocked I had concerns and did nothing about them. Fifth Third Bank, if you read this, you need to step up your service. You're losing valuable customers. My son and I will be going elsewhere.
-
February 2019 by Krista H.
At first I really liked this bank. I've been with them four years now. This past year the customer service has gone down hill. I had an unexpected withdrawal from my account. I tried to transfer the money from another account to cover the cost. Unfortunately you aren't notified of the overdraft till it's already to late. They would not work with me to reverse the 38 dollar fee. Even though I had already taken care of the overdraft, before the next business day. I have five accounts with them, but still that meant nothing. The young girl I talked to on the phone had the nerve to say, "You overdrew your account, but still you kept spending money from store to store". Again, I had an unexpected charge. Something I thought had been canceled. To me that comment was very rude. Her tone of voice was very rude. I then talked to a Manager who also would not reverse the charge. This was the last straw for me. I was already upset with them. Recently I contacted them about refinancing my home. They sent me a list of personal documents I would need. I sent all the requested documents the very next day. I never got a response back. I followed up with another email and still no response. Apparently I wasn't worth enough money, for this bank to care. Then I had a manager call to see if they were doing a good job. I explained to this manager how I was concerned. I told him about receiving no response to my emails. I'm not sure why he even called because he was shocked I had concerns and did nothing about them. Fifth Third Bank, if you read this, you need to step up your service. You're losing valuable customers. My son and I will be going elsewhere.
-
April 2017 by Chris B.
Terrible Terrible Terrible customer service and support. Fifth Third charges a fee each month to "monitor" your credit but their own App doesn't notify you until the next day after a problem such as an over draft has occurred. That gives you the customer no opportunity to correct an over site. But it gives Fifth Third the opportunity to heap on the maximum of over draft charges. Do your self a favor and save your money by banking somewhere else. And don't even think that you are going to find someone who will take responsibility. That will never happen. Most Branch managers are one step above the fast food fry line.
