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August 2023 by Rodney Johnson
The clearance section sometimes has really good deals.The store was very clean and organized and the staff were helpful.
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July 2023 by E Morrison
Very underwhelming and over-rated. The selection and styles were very basic. My first time in a Gap in I'm sure over 15yrs. It'll be another 15 before I go back.
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May 2023 by Taher Al-Shehaby
Huge selection and nice prices, but I can not miss that the fitting room is not available to try before I buy
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March 2023 by PHILATRON 7
Cheap thin plastic hangers for the obvious. I'd go with eco friendly cardboard. Might boost sales. Happy staff member. Usually great discounts.
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March 2023 by Michael Parks
Walked in while shopping for jeans. Five, count 'em, FIVE employees stood behind the desk of the empty store laughing and cutting up. Not one of them offered to help us. After fumbling around with styles and sizes for a couple of minutes we left empty handed. Made our purchase at another store.
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March 2023 by dhruv patel
Really bad experience. Store manager was super rude. I will never step in this store again. Only one person was helping the customer outside and 3-4 people were inside the fitting room. They closed the fitting room at 4 PM even though the sign mentioned fitting rooms close at 5.30 PM and instead politely stating that they were closing the fitting room early they were plain rude. On inquiring again as we thought we might have heard incorrectly she responded rudely again to my fiancée. On stating she could have said it politely she said she doesn't care and they said they don't care repeatedly. I have never come across such rude store employee let alone a rude manager.
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March 2023 by Katie Rice
Fitting room was closed on a Saturday due to being “short staffed” yet all employees in the store that I saw were just standing at the front of the store talking to one another. Going to lose business from shoppers not being able to try things on.
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January 2023 by Larry
Very rude staff.... Horrible service.... Ended up putting everything back and not buying
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December 2022 by Buch
Found what we wanted when other stores were out.
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November 2022 by Nat T
My receipt from the factory store said to return my unworn, unwashed merchandise to any GAP in the US, so I set out to the Kenwood store. Sadly it was closed and Maps was wrong, so I reported the issue on maps and went to the Rookwood location. I was told by the Rookwood store that anything bought at the Factory store has to be returned to a factory store. Of course there isn’t a factory store everywhere, so it took a total of two hours to return a pair of $45 pants. Thank god I got a coupon for $30 off my next purchase of $75 or more, though! (Sarcasm. That coupon was an absolutely empty and useless apology ahah. What kind of person thinks thats reasonable?) I have never shopped at this company to begin with, and definitely won’t after this.
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November 2022 by Nathaniel E Trent
My receipt from the factory store said to return my unworn, unwashed merchandise to any GAP in the US, so I set out to the Kenwood store. Sadly it was closed and Maps was wrong, so I reported the issue on maps and went to the Rookwood location. I was told by the Rookwood store that anything bought at the Factory store has to be returned to a factory store. Of course there isn’t a factory store everywhere, so it took a total of two hours to return a pair of $45 pants. Thank god I got a coupon for $30 off my next purchase of $75 or more, though! (Sarcasm. That coupon was an absolutely empty and useless apology ahah. What kind of person thinks thats reasonable?) I have never shopped at this company to begin with, and definitely won’t after this.
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September 2022 by mel rogers
Store was super organized and staff were very helpf!
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September 2022 by David Howard
Nice place but the checkout line is too long.
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August 2022 by soulseeker aka sandy wolf
The people that work here were excellent and very helpful?I didn't really feel the prices were anything different than a normal store but still fun to visit
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August 2022 by Jorge Machado
Very busy. Simple offers. Make it your first stop.