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December 2023 by Mary Jo Wilson
Excellent customer service! Got the repairs done to my SUV in record time!!
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December 2023 by Beth H
Very efficient with getting scheduled, a quote, and checking in to drop off the vehicle and pick up. My Jeep was done a week early from the estimated completion date and it was detailed when I picked it up as an added bonus. Definitely appreciate the extra gesture and excellent service.Also, the technicians know how to drive a manual transmission which is always a concern of mine when dropping my Jeep off at a new place to have work done.Thanks for the excellent service. Would definitely go back if any body work is needed in the future.
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August 2023 by Rob Taulbee
My Accord kissed a 120lb doe. Joe Morgan collision center and Progressive insurance got her in the next day. Exactly 2 weeks later the Accord is home and is perfect! It looks brand new. They were so nice and professional. Eric went over my Accord when I took in, and Teri walked out and went over the car and showed me what tasks they performed to bring it back to showroom luster. The estimate is what I paid. No hidden costs, and they even detailed the interior. Totally impressed guys and gals...Thank You!....Rob
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August 2023 by Mr CEO
My vehicle was placed in the care of this facility at the recommendation of my insurance Progressive. Vehicle was not fully repaired, after (6) weeks and was told I wasn’t going to be priority and would send to another shop to complete repair and would take (4) additional weeks. I immediately picked up my vehicle, found another provider that repaired it in (2) business days. While picking up my vehicle after paying for half of the repair, found parts of my vehicle where taken out of vehicle, after asking if it was taken off by technician was told my vehicle was received like this. Informed my insurance, and they too were not given my equipment. This shop never apologized, nor returned my equipment or offered explanation.
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August 2023 by Anna Weaver
Did great Job on my daughter's car can't even tell it was damaged in an accident!! So happy we insisted the insurance company take Her Honda to a certified Honda collision specialist.
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August 2023 by Jordan Ruppert
They are so unorganized and unprofessional. Didn’t keep in contact the 8 weeks they had my car. Go back to pick it up and it took them forever to find it. Work was not complete.Service: Body & Trim
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August 2023 by Mr C.
Not happy with customer service, and customer care. Very disappointed my insurance had me go there for repair, (Progressive) I was treated poorly and my job wasn't completed in a timely fashion.
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May 2023 by Tina Spencer
Had a minor accident and messed up the back of my suv. My insurance had me take it to JM, I was surprised by the work they did. It looks brand new!! Everyone was so nice and I even got my car back before the time expected. I'm very pleased with it. Thank you very much JM !!!Services: Painting
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May 2023 by shehap saleh
Completely unprofessional. I had to go back after they said the job was complete, they were frustrated because I asked them to fix the terrible job they did. Definitely don’t recommendServices: Painting
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August 2022 by Michael Hughes
Had a minor accident that required body repair. JM provided outstanding quality work (although I had to wait as everyone does now a couple of months before my repair could be put on the schedule due to supply chain problems). My car was ready on time and I was kept informed of the progress. Seamless dealing with insurance company. When I picked up the car, it had been given a thorough cleaning, both inside and out...and it smells like a brand new car! Strongly recommended.
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June 2022 by Melissa Barnhouse
Joe Morgan has had our car for 53 days for a bumper replacement. The car was completely drivable before we took it in so why rip it apart and make us wait for parts to arrive? Also, we have to call to get updates on the status, Poor customer service. We were told the part would arrive May 13th. Here we are in June and still no bumper? hummmm
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May 2022 by Jeremy Wheeler
Now I haven't had to get my car repaired in over 20 years so I might be a bit naive as to what is expected today but this is my honest review. First of all great customer service and great communication. They listened to my concerns and fixed exactly what I wanted fixed. Work was done within the time frame they predicted. Overall a good customer service experience with a friendly staff. The bad would be the quality of the repair. The brand new side panel that was replaced was scratched, the side door that was repainted had bubbles in the paint, and my car interior was so dusty and dirty I'm going to have to take this weekend to wipe it all down. The manager did contact me and offered to help fix their mistakes but I need my car back.
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March 2022 by Nick Kuntz
Joe does amazing work, wouldn’t take my vehicle anywhere else. Prices are crazy good as well!!!Services: Air conditioning
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March 2022 by Matthew Pauley
They did repairs from an insurance claim for us. Car looks great and it was ready before they said it would be. Easy experience!
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February 2022 by Michael Hlebak
The car looks brand new! They delivered on the day they quoted. Entire process was seamlessServices: Body & Trim
