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November 2023 by Lexi Barnett
Came in to buy shoes, we’re pretty out of stock but the girl (Gracie) still helped me find a pair that fit and I liked she was also super nice & pretty ?
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November 2023 by Alex Adkins
This journey is big compared to most of them I've been in! Tons of selections of shoes... especially Uggs and Doc Martins!
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September 2023 by Brittany Halcomb
I order something in store to have them shipped to my house, because my sons size was unavailable. The cashier finalized the transaction without confirming my address. I quickly asked for this to be corrected, as I have moved since my last purchase.The cashier went to the back to ask how to fix this problem and when he returned to the counter, he called customer service while I was still standing there, to have the address on the order updated.2 weeks later, I call the customer service line because we had still not received the shoes. The customer service rep gave me the fed ex tracking number and it showed it had been delivered 3 days after the purchase and included a PHOTO of the box ON MY OLD PORCH. The rep filled for a claim that it was mis-delivered due to an in-store mistake.My claim was later denied because FEDEX delivered as requested to the “address on the order”The last customer service representative I spoke with claimed there was no record of the address being edited at any time and they would not be refunding or replacing the order.I will never shop at journeys again, in store or online again.
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December 2021 by Ja Ja
Nice selection of shoes at this location? but the staff needs some training when dealing with customers. Not one person asked me if I needed help or told me Welcome to the store Saturday. Could be better hopefully
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December 2020 by Michael Donaworth
Newest addition to Monroe Outlets... They have a great variety of shoes
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December 2020 by Vivi Võ
I love Faithh!!!!! Her customer service skill is the best.
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December 2020 by Ron Ron
Shoes are great
