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June 2023 by Steven C.
The Monroe, OH store not what it was! No one is greeting customers at this store anymore and no one is talking when spoken to (a simple hello gets no response from most employees). Sadly enough, no one is smiling. Not sure what is happening at this store but it is not what it used to be? I have shopped at Kroger as long as I can remember and I have been loyal to the Monroe store for many years. At one time, you could walk into this store and feel like you were family. Now, you feel like a burden to the employees, especially the younger ones. They seem put-off by anyone who approaches them. Very sad! I blame poor management. I have decided to take my money to another store chain where they still smile and talk to customers. Kroger has lost their identity like many businesses and services today. What is happening?? I know this post means nothing to Kroger but I have a feeling other customers feel the same. If I was the manager I would address these anti-social issues going on in front of you. My store would still value it's customers. But of course, I'm old fashioned I guess.
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April 2023 by Adam S.
The health department needs to pay a visit to this store, for starters they leave the trash door in the back dock open all day and it fills the back dock and even the floor area by meat and seafood with putrid rotting garbage smell literally like your standing in rumpkes dump. They also have left scraps of raw shrimp sitting in the seafood display all through the night until the next morning not even cleaning the bacteria that has spread. I can only imagine the handling practices of the raw foods. Seriously need to have a company come scrub and clean that trash compactor shoot because that's unsanitary and extremely sickening.
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December 2022 by John Leis
This store for the last few years has declined drastically since 2006 when we moved here. Lack of proper staffing as a fault of the store’s personal fixation on unnecessary cut backs despite the customer’s, needs and desires. It’s time the management gets away from there offices does the grunt work, fills in for the staff they discarded and get rid of the this fetish with self scans overload and scanner carts; get regular registers back, keep the stock up without the typical overused cliche’ we are waiting on the truck. Give me a break. And the come back another day for the truck, are you kidding me. Another thing, lose the Walmart checkout design, if I’m coming to Kroger paying their premium prices. I should get more service than Walmart. Even Aldi has the Great customer service to check there customers out with a smile on there face without issue. It’s funny too how when we go to DLM Dorothy Lane Market they have a multitude of friendly cashiers, great quality and baggers all throughout, stockers and management as well very happy to serve the customer. The bit of extra cost works out fine when you are treated as a customer worth their time.
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October 2022 by Mark R.
the Monroe Kroger pharmacy took poor customer service to a new level when the pharmacist hung up on my wife's doctor trying to get her medicines straightened out. Then when my wife asked the pharmacist about it, she proceeded to call her trash and tell her to go someplace else if she didn't like it. After yelling at my wife, she left and came back to yell some more. Beware of the pharmacist Tram Tran in Monroe.
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October 2022 by Jessica Jackson
all kinds of things outdated items treat customers like crap I worked at Kroger for 29yrs and was terminated after a lie so I do not recommend Kroger at all a shop HEB or FIESTA those are my stores
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July 2022 by Jessica Jackson
I do not know what to think anymore I'm not allowed to disclose information about this company because of certain reasons I hope y'all understand
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May 2022 by Rich M.
This Kroger has one of the rudest the rudest pharmacist I have ever come across. Some some of the techs are just like her. You can spot the ones that are like her by the sour looks on their faces and the attitude they have.
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April 2022 by Mike Grooms
Nice cashier
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September 2021 by Scott S.
This is Kroger's worst pharmacy.. it used to be the best but with all the new staff members that don't give a dam about people and treat you like an addict it is now the worst.. they never answer there phone and when they do it's like your bothering them.. this is Oxford State Rd store
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July 2021 by Teresa Mack
Great employees, can usually find what I am looking for, clean stores!
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November 2020 by Scott Evan
usually a great experience. At the moment we have been waiting for almost an hour for our clicklist order and our dinner is now cold. what is going on kroger?
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April 2020 by Chuck T.
I went to the Monroe Kroger's this morning during the hour for older shoppers. While all employees were all wearing masks, 4 had them pulled down on their chins. This included 2 up at the self-checkout. I really appreciate the fact that the workers keep the store open during these difficult times. I wear a mask, correctly, to protect the workers and other shoppers and would hope the workers would do the same.
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April 2020 by Debbie McCoy Brannan
Customer service desk, Mary is not helpful. I was charged $22 for 5 apples thru clicklist and she argued with me that this was correct. I asked if I could have my apples and I would go thru checkout to see what cost should be, she finally let co-worker weigh them and guess what? should have been $4.32. Wow Mary was wrong. She rolled her eyes and had disgusted look. She did not try to help me at all. I will never return to Monroe Kroger again as long as she is allowed to be at service desk
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September 2019 by Jon B.
Management, we love your store, selection, and prices! For the most part, your staff is amazing as well! So why the 2-Star? Your order pickers for pickup or delivery could give a c**** about those who actually shop your aisles! The pickers could care less that their picking carts block isles AND product. The pickers are oblivious to their surroundings! I get it, I like the convenience of delivery and pick-up, but don't forget those who shop your aisles! â€
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September 2019 by Zahraa W.
Horrible service, waited 20 minutes to get a corsage when I arrived at the pick up time I gave them. Ridiculous
