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November 2023 by Somebody'sNobody
The girl who helped me was friendly and very knowledgeable about the shoes! I really appreciated that. The store was clean and had a large selection. My only complaint would be the lack of options for wide feet, but that's more on the brand. Overall, a good experience.
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November 2023 by Kendra Zumhingst
Deal of the Day! To go in on a clearance rack and find a great shoe for $32 is unheard of, but to find one you actually like is even a bigger deal! Keep those deals and size options coming, it is appreciated!!!
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April 2022 by Lam D
Had Mariah as my salesperson...she was very helpful and I appreciated that
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March 2022 by Brian Cline
Staff is friendly and helpful. Love Saucony shoes!
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February 2021 by Angela Haeufle
Shopping at the Saucony store at the Premium Outlets in Monroe Ohio & found the staff to be less than accommodating. When I needed a box from an upper shelf I motioned to the sales girl for help. I tried 3 times moving closer each time. By the 3rd time I was standing 6 ft from her when I noticed that she was scrolling on her watch /phone. It was then that she turned her back to me to speak into her watch!! I waited until she was done so as not to be rude & then I asked again if she could get some help. She then took time out of her busy day to help me. Very disappointing.
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December 2020 by Tom L.
Ordered a pair of shoes from Saucony.com . Two weeks go by and shipping status was "Ready to go". I called to cancel the order, and was told that "[I] should receive the refund in three days". Well three days have come and gone, and still no refund.Worst online customer service, ever.