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June 2025 by TOLKUN KASYMZHAN KYZY
Worst customer service !!!!!!!!
I usually don’t write reviews, but today I felt the need to speak up because the experience was simply unacceptable.
We visited the Tommy Hilfiger outlet store today and bought a bunch of T-shirts for our cousins, fathers, and brothers for Father’s Day. When we arrived, there were two women and two men working. One man wore glasses, one seemed to be the manager, one of the women was with glasses , and the other man was Black.
Out of all of them, only the Black gentleman showed good customer service. He was friendly, smiled, and was genuinely eager to help. The other two employees – the man with the glasses, and the other woman with glasses– acted like they didn’t want to be there at all. Their body language and facial expressions made it clear that they weren’t interested in helping us. It honestly felt like they were more interested in chatting with each other than assisting customers.
I don’t know if it was personal, or if there were racial undertones involved, but I truly felt unwelcome. It was disappointing because we came in to spend money and support the business. Yet, no one approached us to offer help, or even smile. The attitude from the staff, aside from the one helpful gentleman, was completely unprofessional.
This was by far one of the worst customer service experiences I’ve had. When people come to shop and do business with you, they deserve to be treated with respect and appreciation. It’s your job to assist customers — not to show attitude or make them feel like a burden. If someone doesn’t like working there, then perhaps they should reconsider their position.
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September 2024 by Tyell White
Very upset about this. Please check your receipts they not tell you that your being charged twice for a purchase. I bought a purse and got 60%off but when I used my card to pay for it yess something went wrong with there computer ??♀️. But it told me where you swipe your card it told me approved. But know the store manager told me that it didn’t go through I won’t be double charged. Here I am.. almost 5 days later and guess what I was double charged. But this is definitely a lesson learned if you don’t check your transactions after making a purchase you will not know that you’ve been charged twice for an item that you already paid for once. Please check your receipts and accounts when you’re purchasing from this location. From my understanding they are made aware of this and has no posting of it our have not informed any customers. I won’t do business here again.
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February 2024 by Constantino Hudson
Called in about a sweater and talked to Megan ahead of time assured me that they had it and would put it behind counter. Seen that they closed at 9pm on google and arrived at 7:00 pm just to be told that they were closed. Pleaded and begged so I could have for funeral the next day and she turned me away. Told her what google said and she told me she has no control over that. I got Ubered up here for nothing!!! Wasted $80 in total just a ride. ? Thanks Tommy Hilfiger for making me feel so valued.
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December 2023 by Niraj Prasad Bhatta
Awesome
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November 2023 by Gillermo Garcia
Everything is beautiful
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October 2023 by Jenny Atarama
Clothing of excellent quality and taste...I love it
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October 2023 by Mario Hector Mar Leo
Excellent service, quality clothing!!!
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October 2023 by Jorge Daniel
Awesome ?
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April 2023 by E Morrison
I frequent this TH store several times a year, and I can say their prices are still as high as any big name anchor store. It's always clean. The staff do just that... staff. Nothing more, nothing less. They stay moving the store around, so I stay looking for what I need because it's never where I left it lol. I mean it's an okay store that's why I go back.
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February 2023 by Matt Sticklen
Horrible customer service. Drove 120 miles to the store and was told that I couldn’t purchase jeans in there back stock because they just did inventory. They told me to drive back the next day after 2pm and they would sell me the jeans. What retail company does inventory on Saturday the busiest shopping day of the week. This is a Tommy Hilfiger Store not Walmart. I will forward this experience to there corporate office.
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October 2022 by Muhammad Jamil Akhtar
Awsome staff
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December 2021 by Saibesh Choudhury
Nice collection
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November 2021 by Love
Terrible customer service’s employees sitting around on merchandise they do t great you when you walk In. I came In to purchase an ladies sweatsuit, quickly changed my mind, I rather provides service elsewhere. Will never return back there again. Please don’t waste you’re money on this in professional disorganized place. You don’t know who’s coming to shop or how much I was planning on spending.
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November 2021 by Ja Ja
Clean store , nice selection of Tommy merchandise . If you like Tommy Hilfiger you need to check this place out
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October 2021 by beachbum
Not much of interst here unless u want to spend a huge amout
