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February 2025 by Satese Pate
We thought they were the best, until they kept making costly mistakes! The first mistake was found two years after the taxes were filed and cost us $500 to the IRS. The second mistake was found three years later and is now costing us $2800. And no one has an explanation, or has anything to say other than I’m sorry. The same tax professional prepared our taxes each time and made the mistakes. She did our taxes for three years and has cost us money more money than we ever received in a return. The lack of accountability is appalling! When I brought the mistake to her attention she just kept repeating the same phrase so she could cover her tracks and not admit fault. Even after speaking to her manager no one has been able to explain the errors or do anything to help! We don’t trust H&R Block to be thorough, or to ever touch our taxes again! We will NEVER refer anyone to H&R Block, or to Darlene. Thankfully we have a real accountant now preparing our taxes who pays attention to details!
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March 2024 by Joe chef
Darleen is one of the best tax professionals @H&RBlock
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March 2024 by Donna Tallberg
I have Darlene as my tax professional. I trust NO one else to my tax needs. She cares and is professional . Darlene has years of knowledge and experience. I will keep coming back to H&R Block because of her.
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February 2024 by Autumn Stanley
My tax lady did a wonderful job. Highly recommend.
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February 2024 by SekziUndead
Always taken care of great. See the same woman everytime. Makes it fun!
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February 2024 by Amy H
Very satisfied with how they do the best they can for me. Making sure I get the most I can. Tamara Hicks is great!!
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January 2024 by Kyra Ely
The lady I had was slightly condescending when clearing up some confusion about the advance loan . Sticking to the H&R Block I usually go to .
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May 2023 by riley sommers
Spoke on the phone with someone around the 18th. Had a professional who apparently isn’t back until January assigned to finishing my taxes. Received a text today and gave a call, only to be answered by a Diana who was quite rude. She continuously spoke to me like I was stupid because I was never notified by H&R Block that my professional was no longer there, and I was never notified that I had to come into the store to finish my taxes, as I had previously requested phone call only. Only reason this review has two stars is because of the pleasant first few phone calls I had with them (wasn’t Diana answering phones.) So I now have a feeling I’ll be paying late fees on my taxes due to lack of communication, and whilst trying to fix it, was greeted by a rude receptionist. Will not file my taxes at this location next year if communication with customers isn’t improved.
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March 2023 by Gloria Brown
Darlene is a great tax preparer, detail oriented and accurate, friendly and fair.
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March 2023 by Rick McCollum
Our advisor Andrea Branscomb was the consummate professional...she was extremely knowledgeable, precise and informative. We cannot stress how much we recommend her.
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February 2023 by Jamie Hood
No stress,No waiting, No worries and the front desk worker greeted me with a comforting smile as she asked what she could do to help me. Barbra prepared and filed my taxes. She asked me all the right questions (so I didn't have any), she explained the process clearly, and overall she was so great.. I will be going back next year!Thank you H&R block in Moraine, Ohio.
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February 2023 by Mike Johnson
Appreciate H&R and all they do.
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August 2022 by Candita Lewis
***Just an update*** ..as of 3/17/22 I did get my answer from IRS concerning the loss of $5,579 in taxes, but H&R Block has lost my business because of the way they conducted themselves. They would not let me set up an appt for second glance and receptionist accused me of owing child support which I never owed in my life. I have full custody of my kids from birth. Very unprofessional.
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August 2022 by Katie E.
I enjoy the convience and security.
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August 2022 by David White
I was walked through correctly and understood everything that was mentioned
