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May 2021 by Heidi F.
When was it ok for married store managers to immediately date their CSR as its obvious the work professional relationship crossed lines as to have a 15 year relationship end and in very first week of doing so he was already going on a date with a CSR he had managed. Is their any type of code of ethics for this, as to set bad example to families for allowing store managers to have such personal relationships with their employees, and to no regards to their own family they leave behind?
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June 2020 by Lauren M.
We had been very excited to try the new Kroger location that was built. The produce, beverage and meat/seafood departments are wonderful. Unfortunately the meat department over the weekend had nothing available so we had to go to another store. The staff in the alcohol department is always incredible, helpful and friendly. Unfortunately the rest of the staff does not speak to you. The cashier refused to give me the price that was listed or go check. I have always enjoyed another nearby grocery store. I wanted to give this store a chance, although it hasn't been the best experience. Hopefully it gets better in time.
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April 2020 by Brooke B.
Absolutely horrible experience! Placed two online orders for pick up and both were delayed a day. We were supposed to pick up on my dad's birthday.. really disappointing as there were things in the order my family needed for the celebration. When we arrive to pick up the orders the next day, we waited 20 minutes and finally received one of the orders, which only had 2 items in it! We then waited 20 additional minutes for the second order before calling again. My dad called 3 times to check on the other order which kept buzzing. I used my phone to call and someone answered right away. We're thinking they put his number on a black list. When I called they were down right rude and nasty. Saying "we're getting the orders out as soon as we can. It'll be 15 more minutes". It ended up being way more than 15 and we were here for almost AN HOUR waiting on the food! Do not pick up from this Kroger! They are understaffed and employees work at a slow pace. They need to reduce the amount of orders that are allowed at one time to prevent delays. Very bad operations management.
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April 2020 by Eric A.
Click list orders not being finished when promised ... Click list associates will use profanity and hang up on you ... Manager pitman refuses to help and will place you on constant hold , with the hope you will just go away ... New building same crap customer service ...
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December 2019 by Shena L.
olution onto carpet like it was suppose to but there was no suction. Mud came out of it on very first swipe. The mud then stained my carpet and the machine did NOT get the mud out of my carpet. I had to use the stair tool on my hands and knees to clean my carpets (kroger's was closed) and I also had to use paper towels, towels and 0lastic to try to catch the flowing water from what I assume is a cracked frame underneath
