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October 2025 by Tony Cole
Don't answer the phone, don't call back, don't give straight answers, won't transfer life sustaining medications. Go literally anywhere else.
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July 2025 by Kaylee Helton
The pharmacy is fine. You can't expect to come in after close and be seen. Basic common sense there unfortunately. These people are here to work and get paid, not volunteer and you all need to understand that this is a job for them. I have had nothing but good experiences here and have had dozens of prescriptions filled. Whenever there is a problem, they communicate the issue and let me know what is happening. I fear that most of the customers here are miserable and entitled people. The staff are fine.
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July 2025 by Zing
if they picked up the pace a little it wouldn’t be 2 shabby. other then that they are swell
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June 2025 by Edward Jarlhagen
I don't think it's unrealistic to expect to wait for a while, given they're the largest pharmacy in the town, and they're bound my several laws on what they can and can't do. Yelling at a pharmacy tech because of scripts not showing up or meds not being available is insane to me. I'm on a couple Schedule 2 meds, and I can tell they're bracing for impact when they tell me they don't have any. There have been multiple times I've called to check on something only to have the phone ring forever before giving up, been told that my medicine isn't ready because it wasn't sent in correctly and the app doesn't always work, but none of that is within their control. Y'all need to chill.
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May 2025 by Ashley Ross
It took them over 5 hours to transfer a prescription and that was after numerous phone calls. Very inconsiderate of others time. (Prescription needed to be transferred to another pharmacy since they were out of stock).
I will be switching pharmacy’s after today’s visit. There is always a long wait time for a prescription to be filled and the pharmacist was not knowledgeable about the prescription they filled, which made me uncomfortable.
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February 2025 by Chris Stone
They have always been extremely helpful.
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January 2025 by Sierra Barnes
I have used Kroger's pharmacy for many years and they use to be good about providing fast friendly service.But in the last 3 years they have became the worst pharmacy to use.The service is extremely slow the wait time for picking up medication whether you're inside or in the drive-thru is very long and the staff seems aggravated or like they don't want to be there the computer systems always seem to be crashing. If you call the pharmacy you could be calling for an hour or more before you can even speak to somebody. When they have trouble getting in certain medications it takes days before they let you know there is only two other pharmacies in Mount Orab that don't have the hours that Kroger's offers so a lot of people are unable to switch pharmacies even if they wanted to all around the service is just slow getting medications picking up medications calling to talk to somebody it's just an all-around bad experience for the patients. Working in healthcare I understand being busy or understaffed but for 3 plus years having the same problem and not coming up with a solution or fixing it it's ridiculous I really hope at some point somebody steps in and they do better
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January 2025 by Jerry Thompson
If there was a minus number that's what I would give them I understand there's a closing time but if you are in line they should help you Wife was setting in line at 450 pm they close at 5 person in front of her was taking to long they were handing their phone in and then their tablet to them trying to get their medicine but when they got done with that person they told her that they were closed
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November 2024 by David Denton
Horrible service refused to fill prescription will not return.
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September 2024 by Shawna Hess
After 3 attempts my meds were finally filled, good thing I'm not suicidal
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May 2024 by Eugene Brown
Was actually there grocery shopping. Have been over a hundred times. I like the store..
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March 2024 by Maurie
Nothing but LAZY TRASHY people who work here. I’m 8 months pregnant, just getting out of urgent care with a positive test for influenza B and struggling to breathe. I was prescribed an inhaler. I rush to Mt Orab Kroger Pharmacy and make it there at 8:03 when they close at 8:00. I said “I just came from Urgent Care. I know you guys are closed, but is here anyway you can help me out?” Lazy Brian says with zero remorse “I’m sorry but we are closed. Our computers are ‘shut down.’ You’ll have to come in the morning.” All they were doing was standing around TALKING. Somebody in there could have given me my inhaler! The Laziest people I’ve ever met. They have ZERO care for customers or customer service. They just care about collecting a pay check and making sure they’re rolling out of the parking lot at 8:05 on the dot. Not to mention any time you try to go to the drive through it’s a 20-30 minute wait. I will officially be switching pharmacies.
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March 2024 by Joe salyers
Let me say this do not use kroger in mt orab my dr called in my medication Jessi the pharmacist refused to fill it. Not only that my dr office called them to approve it and he lied he told my dr office that I was fraudulently trying to get my meds filled which is a lie and is illegal so I called him and he said he never said that and was rude and said I wasn't taking them as written how does he know I'm actually going out of town I didn't know they was a dr so now my dr thinks I'm a pill head and can't be trusted over this guy lying
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March 2024 by Bubbie Kincannon
Good service
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January 2024 by Samantha Jones
Worthless excuse of a pharmacy. Had a simple antibiotic script sent there and they were out of it. Didn't tell the doctor or me until i was standing in front of them that they didn't have it. Wanted it sent to a different pharmacy and they couldn't even do that since their phone system was down. Told I just had to deal with it and wait 2 days and they might actually have it.
