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November 2023 by James Kirker
Excellent service
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June 2023 by Arlene Alexander
Real nice fixed and on my way
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January 2022 by Cheri S.
If your in the market for a new vehicle, I would definitely go check Mt. Orab Auto mall out. This is the 2nd vehicle I've bought from this lot. Everyone is friendly and service is always efficient. Charles Cromer was a great salesman and very pleasant to work with.
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November 2021 by Todd P.
My wife and I drove an hour to buy our 2022 Ford Explorer from Mt. Orab Ford and it was worth it. Landon Rigdon was our salesman and he did an amazing job. If you wanted to be treated with respect and have a great buying experience I highly recommend going to see Landon at Mt. Orab Ford. I would even be willing to drive that far again to buy another car from him.
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October 2021 by Kelly B.
I purchased a vehicle online from them. I inquired about delivery because I live over an hour an a half away. They said they'd deliver it for free. The delivery guy was given the wrong address and went to the wrong house. Upon trying to call me, he realized he'd been given the wrong phone number and had to go through the paperwork to get my actual number. When he finally made it to my house, he asked which car I was trading in. I wasn't trading in a car. He said "then how am I getting home? I'm going to have to drive this back and bring it back to you tomorrow". I told him I worked late the next day and wouldn't be home for the delivery so his boss ended up ubering him back to the dealership. They also only filled the tank up to halfway. The salesman (if you can call him that when I did all of the legwork for the car and he couldn't even tell them that I wasn't trading one in) texted apologizing and asked if there was anything he could do. I said a gas card would be nice since it only had half a tank. They said half a tank is their policy on used cars and asked if there was anything else they could do. Clearly there's nothing they can do, they just like to offer to appease people after they mess up.
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March 2021 by Susan C.
Stay away from this place. After inquiring about a jeep we had a salesman contact us everyday about coming to look at the vehicle. We scheduled a day/time. Even got an email the morning we were meeting to confirm. Then we drive a hour there to find out they sold the vehicle the night before. I understand that their business is to sell cars but the way it was handled was inappropriate and unprofessional. He knew the car was sold when he sent the email in the morning yet didn't think it was necessary to tell us. My husband and daughter drove 2 hours round trip to see a car that was no longer available. That's disrespectful of their time and to be honest it's deceitful. This kind of customer service is why car salesman have a bad reputation.
