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December 2024 by Patty Brown
I have done business with Grif & his team for 30 years. They are always knowledgeable & helpful when I have medication questions. I really appreciated their expertise when my elderly parents were juggling many meds in their final years.
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April 2024 by Carrie Ann Perkins - Chapman (CarebearCarrie)
Some days they are nice, and some days , well some days not as much!
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December 2023 by Rachel G
Fantastic customer service!!! I called in to see if I had a refill about an hour before they closed. I didn’t have any at the pharmacy so my provider called one In at about 5:40. As I was on my way, the pharmacy called and told me it was there. Once I got in, the pharmacist said that he had them call because if I needed the Medication he would wait on me to get there!!!!It was for a rescue inhaler, so I definitely needed it!!!
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August 2023 by Carrie Ann Perkins (CarebearCarrie)
Some days they are nice, and some days , well some days not as much!
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July 2023 by That Guy
Friendly and courteous staff and very clean store
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July 2023 by Carrie Perkins
Some days they are nice, and some days , well some days not as much!
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March 2023 by Laura B.
Very poor customer service skills. I don't know who the lady is that answers the phone most of the time but she talks to you like you're beneath her. If she has a question and you don't know the answer, she huffs n puffs like it's an inconvenience to her when all she has to do is make a call. The questions are not basic either, I've never had to deal with such rude and curt interactions with any other pharmacy. So I GLADLY make the trip to WCH to dodge this lady. Life is hard enough, treat anxious parents with sick kids better my God.
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January 2023 by Jennifer H.
Worse customer service everrrrrr!!! I called asked them when they open bc clearly they have no brain saying they don't have a website and do when you look she has a pitch fork and mustash like the devil bc they don't know how to treat ppl they need classes on customer service skills period... Talk down to ppl and it's enough I bet I don't go back after I get these meds my kids been sick for 2 days and last thing I need is someone trying tell me some non sense when all I wanted to tell her was they needed to change what was on Google duh but it's obvious she's very stupid and needs a different job... If you don't like your job and are miserable need to find a job that don't deal with ppl period. That place won't last long with that kind of service... I'll make sure of this.....
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October 2022 by W. Preston
Quick, friendly service. Found products in store not available elsewhere.
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August 2022 by Mitch L
Horrible customer service ************************* is a horrible human and deserves to be released of contract from the pharmacy name they run their business under horrible service in store and phone calls ! Horrible employer as well when I hear them trash talking other employees that I know from working with them in their store...
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January 2022 by Nathan Cottrill
Great asset to Mt Sterling.
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July 2021 by Ravenecho1
Very friendly staff here and no long waits in line. I would highly recommend this pharmacy.
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September 2020 by Building Undergrace
Friendly and clean
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April 2020 by Indigo Andriko
Very nice employees. Willing to explain things and notify you of problems
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February 2019 by Melissa R.
The pharmacists here go out of their way to answer any questions you may have. They also go the extra mile to help with elderly parents and keeping the medicine straight. If you have specific symptoms you can ask them for recommendations on medication. They'll print out lists for your elderly parents to keep track of what they have been prescribed and when and so you can monitor when they should need refills. They will use the best way to bill your prescription that will be most economical for you. My blood pressure pills cost .98 cents vs $15 at other pharmacies. Owners really care about the community and their clientele. I can go to Wright Pat Air Force Base for free but I prefer the one on one care given by Sterling Pharmacy.
