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November 2023 by Ken S.
The only reason for one star is that I can't give zero. Don't answer phone, long lines and god awful slow service.
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August 2023 by Frank H.
Service sucks call in the morning and come in at 6 pm prescriptions never ready,they can't keep help because the management is a joke,don't go there if possible
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July 2023 by Shawn R.
Terrible. Understaffed. Massive waiting times. There are lots of choices for pharmacies in Mount Vernon. Don't go here.
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May 2023 by Richard Benedict
Store opens at 0800, but the pharmacy opens at 0900. Wish they would list COMPLETE hours of operation.
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August 2022 by Scott T.
The Minute Clinic is very good. The pharmacy does their job well. The wait isn't too long for proscriptions.
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July 2022 by Angie T.
Literally no communication with me as to status of prescription. It's like if prior authorization is needed, they don't deal with it or let you know. Stood in line to hear patient after patient told rx not ready but patient never notified as to reason why. Drive through always closed. I RARELY go and just pick up prescription. There is always a reason why it's not ready. You have to stand in line to figure out what is going in. No problem with staff. Seem nice enough but dept poorly run and so go elsewhere if able.
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July 2022 by Molly M.
First let me say I do not have medications here so I cannot speak on that. I have received my 2 covid shots and boosters here as I work in healthcare. All 3 times they had no issue getting that taken care of and were very prompt to input the vaccine report. I do normally wait for a bit, but not too long. Be sure to ring the bell at pick-ups/vaccines or they won't notice you. I LOVE that this location sells bamboo paper towels as well as sugar cane/bamboo toilet paper (tree free green 2 brand). It's also often on sale so it's cheap. Walmart did not sell this so I try to go here when I need more. The cashier helped set up the member card for me and even told me that they were on sale when I first purchased them. She was fine waiting while I ran for a second package.
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July 2022 by Cheryl G.
Horrible customer service. Was in line at the drive through. Was my turn after 20 minute wait. Sign goes up drive through temporarily closed. Ran some other errands and came back. Another 20 minutes. Sign goes up. They were doing only 1 car then putting up the Sign. Was going to go in....cars were doubled parked so you know what the line inside looked like.....I left. Will transfer my prescriptions. They apparently cannot keep employees. Don't bother to try and call in..the Pharmacy refuses to answer the phone. They should just close the store.
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April 2021 by Lolly L.
This used to be a good pharmacy and the Minute Clinic was great too. But wow have things changed in the last few years! The pharmacy is horrible. You go in walk up and they ignore you. Sometimes for several minutes! No one says I will be with you in a minute. 4 to 5 at a time will walk around back there and completely ignore customers! Completely. They drive you crazy texting you. They keep refilling prescriptions you no longer take. Even though you have asked them repeatedly to stop automatic refills!! I've even had doctors tell me they have problems with them just automatically asking for refills when the patient isn't even taking that medication. Who asked them to do that?? I certainly didn't ask them to do it for me. I've asked them not to! Then get mad when you won't take them. Everything is like you are bothering them. I've asked to speak with the pharmacist before and told to step to the next window after I picked up my meds. I have then waited so long I left. Now the Minute Clinic. What a joke! My mistake was thinking I was going to see an actual doctor. Nope. I literally walked out of my visit with out any help whatsoever. And conflicting information. And No I wasn't trying to get narcotics or anything like that. Before people jump to that conclusion. If you value your time just find another pharmacy, if you value your health then just go to an Urgent Care if it's the weekend or you can't get into your regular doctor.
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October 2020 by Jennifer Zujkowski Cramer
My family went to the CVS on Coshocton today for flu shots. My son took it like a champ, but my little girl was hysterical. Amelia who was assisting us was amazing. She was calm and understanding and gave us all the time we needed to get the situation under control (through bribery). Even as my daughter shouted "You're killing me!" at the top of her lungs in the middle of the minute clinic, Amelia never lost her cool. Thank you!!
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November 2019 by Heather Lonsinger-Bemiller
I was in store tonight 11/15/19 and as soon as I walked up to register to exchange a wrist band I about fell over a storage tote that was left out on floor by employee (which made me break toenail and bleed, I took pictures plus I have RA). Then was told by employee I could not exchange a product that she had to return it back to my card. And purchase new product. I asked why because I wanted to use money from returned product to put towards different item (we all know it takes days for credit to be applied back). So she said she could give me a store credit card, which she could not find. I gave up and said forget it just return item and left. So you did NOT get my business and on top of it I about fell due to lack of organization by your employee. I would not recommend you to anyone!!! Might be contacting the BBB.
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July 2019 by Mark M.
Had to transfer a prescription from Cleveland to Mount Vernon while driving down and the folks couldn't have been more helpful to me in a moment of stress! They came up with solutions I had only hoped for. Arrived and the prescription was ready and made my life a little bit LESS stressful.
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June 2019 by Rose Wright
critical medications for Rx not available, don't call anyone, don't check to see if any other pharmacy can fill Rx, extremely rude with transferring Rx to other pharmacy.
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June 2018 by Joe C.
Unfortunately the location isn't the only thing that is really bad about this place. Most of the people in the pharmacy are just plain rude. It seems every time we go there the price is going up. Kinda like Spectrum, Verizon, and of course the water bill. The wife has been on a program for about 8 years and neary 80 percent of the time there is an issue with the price. I guess the 20 dollars that the program pays isn't enough so they keep adding on. One time an employee called them. They company keeps track of calls and they have one call being made every other time they have not called when they say they have. Don't bother with the app because anytime the app txt you and says it's done, thats your tip to call them at 7403975505 when the recording starts press 3 then next time it starts press 4 and wait for them to answer. Because unlike the app I know better. Its not even close to being done. So really if you're still willing to go to this place after all my bs. Do yourself a favor and just go to fosters at the hospital btw the only one of fosters that is worth a damn. Have fun.
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February 2018 by Roger Higginbotham
We were forced by our insurance company to switch from our preferred pharmacy. We chose CVS due to location and convenience. We've been getting meds there for a little over a year now. They have consistently messed up prescriptions and/or shorted us. Yesterday, I went to pick up a medication for my wife (that she has been taking for years). CVS tells me my copay is over $300!! I've never paid a co-pay that high - especially not for a maintenance medication. I call our insurance today and find out CVS chose to change from the generic to a brand name. The PCP nor my wife chose the name brand - CVS did this on their own without authorization! I'm not sure if this is the straw or if there may be one more. Either way, I see finding a different pharmacy on the horizon.