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November 2023 by Brandon Smith
Garry Book and the Sales team were a pleasure to deal with. The entire purchase process was smooth from start to finish. This is a Grade A+ dealership!
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November 2023 by bonnie swingley
Service manager Ben made sure I was scheduled for my car need as soon as possible and explained exactly what was being done and cost was affordable
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November 2023 by Andrea Rees
They were timely on completion. They were very friendly when I picked up my car and they explained the report to me of what they did and if anything would need to be potentially done in the near future.
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November 2023 by Jordan Kandel
The technician identified an issue with an in cabin air filter. The manager called to see if it was OK to replace. I really appreciated that.
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October 2023 by Robert Gunther
Friendly welcome and all-around great service. They have added to their service by covering the steering and seat with protection and paper mat on the floor, to protect against service area dust and grime getting in your car. Much appreciated.
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October 2023 by Gerry Geddie
Josh was super in service but the young man that serviced our truck left footprints on the tires while rotating. Also footprint on door kick. We don’t do it to our own truck and expect the same respect from the person working on it
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October 2023 by Lori Crego
Everyone at the dealership was so friendly and we really enjoyed doing business with them. Barry was great and we would recommend him to everyone!Dave and Lori Crego
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September 2023 by Sherry Reed
The agents were professional and kind. I was kept updated on the repair progress. I was unsure about the whole experience at first but was surprisingly impressed!! I had also checked out 2 other body shops and am glad I did business with this one!
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August 2023 by Ronnie Hise
I drove from out of state to get the vehicle I wanted, at this dealership. The salesperson who responded to my internet inquiry was responsive, friendly, and thorough. The individuals I dealt with upon arrival at the dealership were well-prepared and efficient. I inadvertently left a set of house keys in the trade-in vehicle - the staff found them and sent them overnight to me with no extra charge - went above and beyond!
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August 2023 by Leslie Richards
I feel like family. The relationships that I have built and customer service that I’ve received from Glenn, Eric and Trevor are what brings me to your dealership. Period. If I haven’t miscounted this is my, and my immediate family’s’ tenth vehicle purchased from your dealership.
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August 2023 by MICHELLE ROYER
I knew what I wanted and they made sure I got what I wanted. They were not agresive, and made me feel like they wanted our business. Great customer service
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July 2023 by Marc Bowman President
Friendly and patient when I decided on a purchase they made it very easy, streamlined the paperwork. I have purchased a lot of cars elsewhere but Mt Vernon made the process enjoyable
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July 2023 by Brenna L.
Visiting central Ohio for a music festival, came all the way from Boston, MA. Our ambient temperature sensor went bad and we had no air conditioning in the truck. Stopped by this dealership to ask some questions, they offered to fix it. Got us right in (went out of the way to do so because we were from out of town). Replaced and recalibrated the sensor and charged us $26. The staff was friendly and so very helpful when they could've told us they didn't have time for us. Just lovely, lovely people. Thank you, you guys really saved our weekend. An 11 hour drive home with no a/c would've been awful.
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June 2023 by 78 Nova
We broke down in Mount Vernon on a trip from Nashville, TN. Long ways from home! The team here gave me a reasonable price for my broken down vehicle and put me into a truck I had only dreamed about! Many, many thanks to Garry and crew.
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June 2023 by Tony Arend
The whole team at Mount Vernon GM is great! They take a lot of pride in what they do and make you feel like family. Thank you especially to Garry, Nikki, Mike and Eric for treating us so well during the whole process!
