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February 2024 by Victoria Vincent
Not sure what to say about the poor service other than lack of training and general professionalism by the person claiming to be the manager after I pointed out the issue. This conversation was very ‘we didn’t do anything wrong, this is just what you should expect’. I wouldn’t return to this Panera without actually watching them prepare the food. Ordered a green goddess salad with extra avocado among other things for pick up. The salad came with about a teaspoon of avocado. I completely acknowledge that Panera salads are typically $18-20 dollars with very minimal portions of the ingredients but I have received more on salads that I have ordered regular avo on, let alone when ordering and paying for extra. Hence why I ordered extra but to the ‘manager’, this is just how it is. The salad was also missing the eggs that come in the salad and some of the other veggies. So overall the salad was made extremely poorly and rather than acknowledge it, the person claiming to be manager stated that this is just how the salads are and should be expected. I didn’t ask for a refund or a remake as the salad was opened at home, I just had hoped they would at least acknowledge the issue but instead the manager told me that that I must be bored because no one would worry or care about this so I must be bored and have too much time on my hands. (Im maybe proving their point by writing this but I don’t know, the behavior was strange and weirdly childish) They were very heavy on the “this is just how Panera is, we have extremely small portions and it doesn’t matter if you order extra.” So I guess just don’t order and if you do, it’s apparently not worth it to get extra anything.
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February 2024 by Chari Raudebaugh
Jackson the Manager was very helpful with an issue I had with my order. Although Panera's food and portions are WAY overpriced, I may come again because of the service received this visit.
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February 2024 by Sandra Rosdra
I spent almost $20 for 2 items and got wilted lettuce? WOW What happened to this place? So sad to see it going down
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February 2024 by Juanita Garcia
This is what I got today ?
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February 2024 by Ethan Park
Things were very misleading but overall everything turned out alright. I thought I ordered the bakers dozen with cream cheese. They were out of quite a few bagels first thing in the morning and I only got only tub of cream cheese when I swore it said 2 tubs. Even the employee asked if I wanted the cream cheese with it, it just felt like a weird experience. Bagels were okay.
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February 2024 by Rebekah Aycock
The manager there has the biggest attitude problem! Also believing in lies that her employees say about customers. I go through the drive through and order one thing and they gave me another. I tell them that that’s the wrong order and she wants to sit there and argue with me that that’s my order.
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February 2024 by Alisha Miller
Always fresh, always amazing, always sweet only quick breakfast I eat in town.
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January 2024 by Jules Wood
Never been so glad to have a Panera nearby in my life. To have a fairly healthy option in this strip is a godsend. What's there to say? It's Panera, it's basic, it's solid, it's the only place to get a decent salad or bagel nearby. Folks at the drive-thru window are always nice to me.I will say the portions are too small on soups (what's going on?). And I have had some sloppy sandwiches that I kinda had to put back together before I could eat them. Pretty sure they are understaffed sometimes. But the drive-thru is fine. Stick with salads and soups (dont pay for the bowl) and bagels and you're good.
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January 2024 by Asilas Wright
Food was good but a lady in the back cussed out the manger and said I quit called his girlfriend a pos and a b word and said like 3 f bombsAnd she didn't quit Fire her!!!???
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January 2024 by L G
Terrible service and dry food. This place has gone down hill big time. After asking for hot water multiple times, I ended up having to get a refund because my meal was gone. I asked for more sauce for my dry sandwich and that was a no go as well. Rude employees and n!ot a place to go anymore...my family won't be back.
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January 2024 by Kimberly E.
So sick of ordering Rapid Pickup and they don't put my order on the shelf. Also, half the time I'll get a text that's it ready, but when I get there after 10 minutes it's not!
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December 2023 by Lacy G
Terrible service and dry food. This place has gone down hill big time. After asking for hot water multiple times, I ended up having to get a refund because my meal was gone. I asked for more sauce for my dry sandwich and that was a no go as well. Rude employees and n!ot a place to go anymore...my family won't be back.
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December 2023 by Kalina Gillum
Overall, this needs Panera needs someone to help them. I love Panera, but when visiting this one from out of town I was shocked. There wasn’t one clean table to sit at, when I asked for a modification on my sandwich they didn’t know how to ring it in. Overrall, I can see people being understaffed as an issue, but there were plenty of people standing around on their phones while at the register and not one cleaning. I almost asked for a rag to wipe down my own table. And their pop machine didn’t have ice that would come out, so when I asked one of the employees prepping my food for ice he seemed so annoyed with me. I definitely think this Panera needs some love.
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December 2023 by Teresa Strong
so expensive.. got a half a week sandwich and what used to be a cup of soup... now they call or a bowl... for almost $20. The bacon was like rawhide, the avocado wasn't ripe (hard and Crunchy) and the sandwich on the whole was tasteless. The turkey chili... that was good.
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November 2023 by Jerry R.
I rarely write reviews, but my recent visit to Panera Mt Vernon compelled me to share my experience. I ordered a large salad, expecting a fulfilling and fresh meal. To my dismay, what I received was barely half of what was promised. The portion was so inadequate it barely qualified as a side dish, let alone a main course.But the disappointment didn't end there. I also ordered a sandwich, anticipating a delicious and well-prepared item. Instead, I was greeted with a sandwich that seemed carelessly thrown together, featuring an end slice of tomato as its main component. It was both unappetizing and unsatisfying.To add insult to injury, I was overcharged for what I received. The price I paid was definitely not reflective of the quality or quantity of the food provided. This experience has left a sour taste, and I am resolved never to return. I hope this review serves as a warning to others considering dining here. Buyer beware - you might end up paying more for less!