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February 2024 by mark Leslie
Helpful staff!
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December 2023 by Margaret Huffman
Always responsive upon entering with friendliness. Very professional and helpful
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December 2023 by Shelley Katz
Rude people working at this store.
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November 2023 by Bill Alley
Getting tired of the deception.First with the WiFi I signed up for T-Mobile about 3 months ago,- I Was told with the Whole House Internet, we would get great service. I gave them my drivers license for my address. It was entered wrong. After calling T-Mobile, they said at my address I could not get good reception. Why didn’t the Store Manager check this out first. Switched back to Spectrum.Second -I was also told that I could get U- Tube tv channels for about $50 a month. It actually costs $79.Third- Phone service for 4 lines.I was told to bring my phone back in November to get a free phone, at first they said I only had to pay for taxes and the activation fee, then they came back and told me that I would have a $250 down payment due. After asking more questions, I switched to a cheaper phone where the down payment would be only $50. BUT then when I was getting ready for the final bill, they said the down payment would be close to $400.GREAT DEALS on Free Phone. After about 2 hours of B. S. I walked out without making any changes. What a waist of 2 hours. So now they said come back in about 3 months to see if the EC (?) would go up, I have No believe that it will ever come up to what they expect.Be CAUTIOUS and READ ALL the FINE PRINT. Going to look into switching back to Spectrum for everything again.
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June 2023 by Barbara Marcum
Wasn't impressed with this place.....place was dirty... couldn't get a phone working properly...3rd time that they tried...not a good experience.
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May 2023 by Tracie Britt
I wish I could give zero stars. Save yourself the hassle and do not go to this store in Mt. Vernon. We were lied to and told we would get two, $200 prepaid Visa’s for switching carriers. When I called back to the store to find out how to collect them, I was told they fired all of the staff that worked there at the time because they were lying to customers. Cody the manager said to come in and he would make sure we were taken care of. It’s been a month now and I have gotten nothing but the run around and more lies. The last time I called he basically told me sorry, but nothing he can do. This place is so unprofessional and their employees are incompetent!
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May 2023 by larrysfishingservice allen
Great place if you got to get something fixed on your phone these guys got it together
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May 2023 by Bryan Hayes
Went in to setup a business account. Cody and Chris were terrific and I walked out with everything I needed for my business internet solution.
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May 2023 by Russ Swan
Yeah I received my equipment through the mail a day later than was supposed to be but I'm very happy with the phone quality and the merchandise I'm at the local store here in Mount Vernon for about 30 minutes now I thought they might be out for lunch says that they're open on the app but no one's here around just a sorry note we missed you it's kind of thinking that maybe a little more working but hey I'm not mad just figure out let him know
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April 2023 by lici criss
Went in to deal with a bill issue, there were 2 employees and I had to wait forever to get help for something that could have taken an employee 5 mins to figure out. I get they were helping someone else but they could have asked what I needed help with.I called 611 and got taken care of over the phone before someone helped me inside.
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April 2023 by Tristin Stevens
Cody and staff always have our best interest in mind and know how to get us the best deal. Have been a customer for 3+ years and have never had a complaint
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April 2023 by Meredith Leohner
Cody was a great help! My issues were resolved and I felt as though the answers to my questions were thoroughly explained. Cell phones confuse me, but Cody made it easier to understand.
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April 2023 by Ariana Collins
Staff was amazing and helped me in to all my new devices in a cost and time friendly matter. Will always refer to this store!
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February 2023 by Jus Sayin
Staff was very helpful. They are well informed and easily share that knowledge. Went to Verizon afterward, and the level of knowledge was terrible except in pricing.
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December 2022 by Bryan Luckey
The guys were eager to help and offered guidance on our new system. Salesperson were very knowledgeable.
