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March 2024 by Tim S
Best headquarters I have ever seen, beautiful campus, nature and scenery. Amazing place to work, great people
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March 2024 by Jason Wood
Your OnTrac standard delivery service is a complete joke and the prices paid you should not have to pay extra to have delivered correctly! With hopes your company falters in the very near future!
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December 2023 by Stacy Oquinn
Ordered a specific cologne, that had a cost of $75.00. Not only did I not get the cologne, I got a cologne that was $25.00 cheaper. Also calling overseas is a fiasco. NEVER again will I order from them or go in a store.
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December 2023 by Brian holl
Amazes me that Executives at this company have zero common sense when it gets close to a holiday. Ordered was supposed to be a surprise Christmas present but, nope had to have the brand name wrapped all over the package. Didn't even get an alert when it was supposed to be shipped or anything. Just showed up and ruined it! I'm sure I'm not the only case. Thanks for using common sense Abercrombie!
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July 2023 by Claire
I’ve never experienced worse customer service than at Abercrombie. I made an online order almost two months ago. One of the items I received was the wrong size. They sent me a replacement one week later, they couldn’t even bother to express ship it. The replacement item I received had a SECURITY TAG attached to it. I have never in my life had this happen to me. I tried contacting customer service and for me to get a refund, they want me to go to a post office to mail the item back. They will not even offer to replace it for me. I can’t believe the lack of quality control and customer service at this company.
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February 2023 by J C
Ordered online and never received the package even though I checked less than 2 hours from when it was said to be delivered. When I reached out to Abercrombie's customer services, I was told to contact LaserShip, the carrier, which has many poor reviews and complaints about shady services. When I did, I was told to contact Abercrombie with 0 help (even though I already told them Abercrombie told me to contact LaserShip). Both companies are complicit in not taking any responsibility whatsoever. I live on a small side street with little foot traffic and have never had to worry about stolen packages. I think it is extremely odd that my package from Amazon that was delivered earlier that day was still at my house but my package from Abercrombie was supposedly stolen within less than 2 hours of delivery. There are accusations online of LaserShip deliverymen taking the packages after taking the photo of proof. I cannot help but to feel like this has happened to me given the circumstances as otherwise it would mean that 4 people showed up to my house within the same day: Amazon deliveryman, random person who moved my Amazon package behind the glass door (picture proof from Amazon shows it in front of the door), LaserShip deliveryman, and then the thief who stole my package shortly after. Once again, my block is very small and quiet where we all know each other and is considered safe. I do not understand why Abercrombie uses LaserShip given the number of customers not receiving packages successfully from this carrier. Abercrombie puts the customer in a hopeless situation where they are forced to go back and forth between two poor companies with no recourse. I have liked this company up till now, but unfortunately will not be shopping from here again.
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October 2022 by H P
Get into your car, drive to the nearest bank, take out $600, then get back in the car, drive to the nearest bridge, get out and then throw your money over it because it’s going nowhere and that’s how Abercrombie treats returns. I spoke with 4 different people 2 of which said my return would be issued 3-5 business days, and then the 3 said it was already issued and the fourth said I received an e-card because it was passed 30 days even though I sent it back within a few days of receiving it. I apologize if you’ve made it this far with all of my grammatical errors because I can’t type through my panic attack. Please DO NOT give them any money. PS my issue still has not been resolved and I’ve already wasted so many tears.
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September 2022 by Craig Hickcox
Beautful campus, had a great time at the A&F Challenge.
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July 2022 by sahra halane
if it was possible to give 0 stars I would but I need to spread the word out... as a worker here who just started working a week ago I don’t get fully paid the promised amount and they also add hours to my work shift... they were supposed to pay me 700+ but only paid me 300+... so if you want to get a job please do not contact them..worst job ever 0/10. Please do not work here
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March 2022 by Gr8fdlvr
I ordered an e-gift card for my son and it was denied because of the billing address. I called and the lady reordered it but did not ask what card I picked or any information about it, so she had to cancel it and let me place it again so\ I could choose. We did it while she was on the phone to make sure it worked, she checked then told me everything was okay, that it went through. The next day, I received an email (and so did he) saying the order was canceled. How embarrassing and disappointing it was that he got a canceled email! I called their worthless customer service number for help again and they said I had leave a message and to wait 24 hours for a supervisor to call me back, and that my order has to be reviewed by customer relations team that could take 3 days. To top it off, they don’t call you about any issues, it is all done by email!! What company emails a customer about a credit card issue?!?! It is completely ridiculous!!! This is an e-gift card that should be immediately emailed with no issues!! None of the other 5 companies had issues and they all have customer numbers if there was one. I called my credit card company and they said Abercrombie keeps cancelling it, it isn’t on their end. I tried placing another order, with a different card thinking they thought that card was fraudulent, but that order was cancelled too! I called several times and their customer service department is useless (I was told they work from home so they can’t do anything), they have no fraud department, supervisor, or anyone else you can talk to about anything to help only the same phone number that you can call if you are placing a new order. I ordered all of the other e-gift cards and this is the only one who refuses to let it go through and now I can’t shop or do anything until they review it. This is the worst company I have ever dealt with! How do they not have a fraud department phone number or a supervisor at all?! I have always liked Abercrombie, but it has gone downhill. I now have to wait to hear VIA EMAIL about resolution because they don’t seem to know how to use a phone and now I cannot order another one because they have to resolve the issue first. This is all do to their negligence and a simple conversation could clear this up, but they don’t do that. I could walk into a store, overnight a real gift card, and they would have it faster! I deal with so many companies where I have to order thousands of dollars in items for companies online every day and this by far is the worst I have ever had to deal with ever! I honestly can’t describe how upset or frustrated I am! I will not be shopping in their stores ever again!
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January 2022 by ftm ftm
There will be a wrongful termination lawsuit heading your way. I was in injured while working due to absolutely no safety standards and right before you have me fill out a form about it , I get fired because there's not enough work. Your company is a joke
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October 2021 by V. Le
My online order from Hollister was supposed to arrive more than a week ago, but is still no where to be seen as of today. This was a birthday present for last weekend, now it was too late and I have no use of it anymore. I called in and your agent refuse to issue me a refund. This was the second times it happened to my online orders. I was an ANF stock holder, but got rid of them because the stock performs poorly in the last couple years. I can to release that this is not a surprise given the poor customer service that is providing, especially, during the time when online shopping is most crucial for any company survival. You need to train your staff to interact with your customers more efficiently and keep them happy; not keep them away.
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October 2021 by Rajesh Sharma
They are really good if you’re going there to drop the trailer and pick up you gonna do it so quick the guy over there on the security is really well behaved nice even though in the office the lady so well behaved
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July 2021 by Hillary
I have spoken with several representatives at Abercrombie and Fitch regarding two previous orders I placed. The items that I purchased ended up being the wrong ones. These items were never worn, tried on, and they have both tags attached. The first representative I spoke with on June 5th sent me two return labels to ship back the items and receive a full refund for my original form of payment. Both items were received by the Ohio headquarters on June 10th. I called the return department June 11th regarding my refund and spoke with Sebastian R. He told me I would only receive an e-gift card. I asked to speak to a supervisor and he let me know, no one was available they would get back with me after he sent a message out. When a customer service issue is escalated, it is imperative that a supervisor become available to resolve the issue. He gave me every excuse as to why I cannot speak with a supervisor. I ended our phone conversation and called back. From there I spoke with Savannah. Savannah stated she was messaging back and forth with the supervisor to have an e-gift card issued, then the payment team would reach out to cancel the e-gift cards and send me a full refund to my original form of payment. She apologized for Sebastian poor quality of customer service, and that he would receive additional training from his supervisors. She stated she’s worked there 5 years and was more than happy to help with my issue. I received the e-gift cards the same day and from there I would wait on the payment department to reach back out. I woke up Saturday morning June 12th to an email from a customer service rep named Bruce. In the email he spoke about the years 2018, 2019, and some of 2020. My items were purchased in 2020. He also stated I would not revive my original form of payment but I could keep my e-gift cards and that they do not expire. I was told by the first representative on June 5th I would receive a refund in my original form of payment. I was then told by Savannah I would receive e gift cards and her supervisor stated the payment team would reach out, cancel my e-gift cards, and issue my refund in to my original form of payment. June 12th I am now on the phone with another customer service rep saying we can’t reach our supervisor by phone since we are working from home, we also can’t reach the payment team by phone. During this pandemic, how are you working from home but not able to assist a customer? What exactly are you doing? I shouldn’t have to put my personal business on blast to receive a full refund. I will not be purchasing from here again!!!
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July 2021 by Федор Михайлович
seller sended parcel via UPS, and in my country they lost my parcel.\ UPS is the terrible postal service\ with payment shipping i i cant get my parcel\ Order: 20430861994
