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January 2024 by Malorie Yagelski
Favorite vet in the New Albany area. We have tried two others with no luck, but these guys have been so helpful and attentive as needed. Recently started working with Dr. Little and all has been great.
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January 2024 by Mariah
All three of our pets go to The Animal Hospital of New Albany and we love it here
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September 2023 by Ray Kautz
We take our dog to get washed at the Animal Hospital (along with his Vet needs) and the fact that the Hospital does not upsell us is one aspect that is greatly appreciated. The other is that they will make us aware of things during the bath process (if anything comes up that needs addressed. This service is second to none.Lastly, the overall customer service is always friendly and I will not be taking our dog anywhere else. I am writing this review after taking our dog for two years to Animal Hospital as well so this review was written after many interactions with the Staff.Thank you Animal Hospital of New Albany!
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July 2023 by Ofra Eliav Greenshtein
I liked the place . They were great when everything was good but when you need their support and empathy when theunordinary happens , they are not there for you.I was late for a grooming appointment (that I have been waiting for probably 2 months) because I was bitten by a dog when I picked my dog from boarding the same morning , i came over , still bleeding , still in shock of what just happened to me , before going to urgent care to be checked and they didn’t take him , nor offer any help to me. We were not walk ins . That’s the place I have been taking him since we got him .The office manager was there when it all happened , she didn’t even move a muscle or called me back when I called to speak with her .I will never go there again .I waited for them to call me back before writing this review …Go to a place that cares and will be there for you when you need them !
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July 2023 by Emma Meddles
Under awful circumstances, Dr. Roehrenbeck, James, Tristan and the whole team at Animal hospital of New Albany showed such great care and compassion to our family as we said goodbye to our sweet pup. They went above and beyond and we will forever be grateful for their kindness during our time of need.
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May 2023 by Joyce Maleski
I love Dr. R and the staff at the Animal Hospital. They are so nice and prompt. When I call to set up for an appointment whether it's for a monthly nail trim or a concern, they always can get me in and take such great care of my fur babies.
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February 2023 by Jill Bradburn
Dr. R and team are thorough, prompt at returning calls, getting my dogs seen when needed, and always provide excellent care in a clean welcoming environment.
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October 2022 by Cherry Farley
After previous great appointments...EXTREMELY UPSET that I cannot get my very sick dog in to see the vet after she is not responding to the meds they gave her last week!!!! They actually told me to take her elsewhere and gave me 2 suggestions!!!! They are her vet---why would they not squeeze her in? Why wuold they send me to another vet????
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September 2022 by Crystal McClary
The staff at Animal Hospital of New Albany are always welcoming and show so much compassion for my dog. I could not ask for a better place for my pets as I know they are cared for like they are at home.
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July 2022 by Lisa Lightle
Do not take your dog here to board if you want them to live!! My dog was boarded here for a week and lost 4 pounds, she weighed 12.5 pounds when I dropped her off and only weighed 9 pounds when I picked her up!! You could see all of her ribs and shoulder bones, she was so hungry and dehydrated I didn’t know if she was going to be okay. If I had been gone much longer she would of died!!! I even called to check on her while I was gone and they flat out lied to me and told me she was eating the bones and treats I sent her but when I picked her up I got all of those back, not one was missing!! I expected better out of an animal hospital!!
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July 2022 by Kimberly Busche
I have been going to this vet for 9 years with my dog and I booked this annual appt and rabies shot a month ago. I went in and arrived 7 minutes late (understand that's on me but I was stuck at a train). They had me wait 10 minutes to then come out and tell me they had to reschedule the appt cause I was late and they couldn't take me. I have now changed vets. They also over quoted me for procedures over $1000 than other places. Ever since Dr. Violet retired this place has gone down hill. I am glad I changed vets! Warning do not be 1 minute late or they will turn you away! Obviously this proves that your customer care is not up to standard if you do not even remember quoting me twice for teeth cleaning and removal of teeth under general anesthesia so yes I did have procedures quoted at your facility!!
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June 2022 by Anthony H.
My cocker spaniel was sent to this hospital for sedation to get his hair cut due to his "cocker rage" and aggression. I tried two different groomers before taking Bruno to this hospital and he was turned away. At first, Bruno showed some mild aggression and we muzzled him. However, I swear when the groomer said that she has a cocker spaniel his attitude changed quickly! When I got a call to pick him up, I was told that he didn't need sedated and they even took the muzzle off and he was an angel. I was then told that they had pictures that Bruno did great and I ask for them to send them to me as no one would believe me! Sad I know! But, he was a good and I couldn't be more happier with their Sevrice. Below are pictures before his cut and after.
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June 2022 by Ron Compton
Friendly and caring staff! They always take great care of our fur baby Sadie.
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September 2021 by Wade Schimmoeller
Our 4 year old lab-mix LOVES Dr. Allie and her team - they do a magnificent job!
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July 2021 by James Doyle
Great care, and super friendly staff. Wouldn't bring kitty anywhere else!
